14 Hills

Review summary

1. M

   Matilda

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   First-time customers should receive a detailed explanation of their bills. Why should customers be charged service fees and donations to charity without being informed in advance?
   

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2. o

   o'Donovan Rossa

   London

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We has a great time - meat sublime. Vegetarian option (gnocchi) slightly disappointing as not cooked amazingly and artichoke, while delicious, was far sparser than anticipated. Flavours brilliant though, a true delight for the tastebuds!
   

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3. M

   Martin

   Lancashire

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service was impeccable and the ambience just finishes of the whole dining experience.
   

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4. I

   Inma

   London

   1 review

   3.0

   1 review

   Dined on 23 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We received a warm welcome, and the food was excellent, but the service left much to be desired. We were disappointed by the lack of care and attention to detail. One side order arrived late, and the sauce for the steak was brought out only after my husband had nearly finished his meal. Not really what we were expecting
   

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5. M

   Mariam

   London

   1 review

   2.0

   1 review

   Dined on 22 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The staff were not very welcoming. There was only one that was kind of helpful but the rest were very angry because I was checking out the place.
   

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6. K

   Keston

   London

   1 review

   3.0

   1 review

   Dined on 21 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food has not been very good. It was good before but not last night. Below mediocre.
   

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   14 HillsResponded on 23 December 2024

   Dear Keston, We are sorry to hear you did not enjoy the food on your experience on 21st Dec, can you please share more information at your convenience so we can look into it further, thank you. Regards, Ming
   

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7. R

   Rosie

   VIP

   Washington DC

   29 reviews

   3.0

   29 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The restaurant itself is beautiful and views are fantastic. However we were very disappointed with everything else. The food was well presented but lacking in flavor & the rice on my husband’s dish was extremely salty. The service was very poor and the staff were not particularly friendly or welcoming which was a great shame. I would not recommend this restaurant I’m sure you can get the views else with better service & food.
   

   14 HillsResponded on 23 December 2024

   Dear Rosie, We are sorry to hear that you did not enjoy the service and food as part of your overall experience at 14Hills. We are proud of this, but it seems that on this occasion, we failed to deliver. Would you be happy to accept my little invitation to one drink each for two people at any given time in 2025? We will ensure you have a good time with us on the next visit. Do let me know. Otherwise, thank you for your feedback, and we wish you a Merry Christmas and a Happy New Year. Regards, 14H
   

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8. R

   Richard

   London

   1 review

   3.0

   1 review

   Dined on 21 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Staff appeared miserable, especially Hostesses. I asked for Espresso Martini less sweet and they were still sweet. On my booking they ask what special occasion and it is my birthday which I mentioned. At the restaurant, my birthday was not mentioned once by the staff. Why ask if you're there for a special occasion if they are not going to say anything or give a surprise birthday plate or similar? Odd experience. Also a DJ turned up at lunch time and the music changed from calm, enjoyable music to something I didn’t think suitable for the ambience. The food was tasty but overall I won't be returning. Disappointing.
   

   14 HillsResponded on 22 December 2024

   Dear Richard, I am sorry you did not enjoy the birthday experience with us. Please allow us to look into it further, and we will get back to you with an update. About the DJ, this is what we offer on the weekend as part of our brunch theme from 1 pm to 5 pm, while before 1 pm, the restaurant plays the background music. Thank you. Regards, 14Hills
   

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9. S

   Stacy

   London

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing venue! staff were lovely and friendly! Food was outstanding and the views are amazing! Perfect location for a date night! The decor is stunning! Would highly recommend this restaurant couldn’t fault a thing!
   

   14 HillsResponded on 22 December 2024

   Dear Stacy, Thank you for your lovely email towards your time with us on Friday, 20th December. We agree with your view that 14Hills is indeed a beautiful restaurant, not only in terms of decor but also in terms of offering friendly service and excellent quality food for special occasions and any occasion. We wish you a Merry Christmas and a Happy New Year. We look forward to seeing you soon in 2025. Regards, 14H
   

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10. N

    Neil

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 19 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Oysters for starter were beautiful. Ribeye steak perfectly cooked
    

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