1931

Review summary

1. A

   Alyssa

   VIP

   Cincinnati

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   The restaurant was understaffed-as most are these days-and they were far from full. Our server was friendly and working hard but needed help clearing tables and refilling water. Everything was slow, the ambiance/decor was not what we hoped from the revitalized historical landmark on a major holiday. Instead, it was dated and dull which felt even worse for Christmas dinner. We left just accepting it was Christmas and hard to find people to work, but our night got worse after the meal was over. When we arrived at the valet stand, it was empty. But there weren’t people waiting on a car to suggest the valet was out. Instead we waited 10+ minutes with no one in sight. When I rode the elevator back to the front desk to see if they could help, I was rudely told, “there’s nothing I can do, he must have stepped out. By the time you get back down there, he’ll probably be back.” I rode back down to valet and a guy finally came out form somewhere. When he asked if we were ready for our car, I said yes, we’ve been waiting awhile. He rudely said, I was only gone 3 minutes.” Very disappointing service for such a high profile, high-end restaurant on a special occasion.
   

   Is this helpful?

   Report
2. D

   Dennis

   Cincinnati

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Cocktails and wine small pours for price. Expected it to be very busy with live music based on previous visits ( before pandemic) and limited reservation availability but no on both, it’s Christmas! Have gotten much better value at other higher end places for the $250 we spent.
   

   Is this helpful?

   Report
3. S

   Stephen

   VIP

   Cincinnati

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Christmas Day reservation at the bar thru Open Table. Website said holiday with music, etc. I specifically instant messaged to ask about menu, as the website was unclear. Was told it would be a limited DINNER menu with an extra choice of a duck leg. Was told holiday music, etc. Offered only a lunch menu Slow service lack of a holiday deco -staff upset they were working and very slow. Very very disappointed. Food good. That’s the savior of our experience.
   

   Is this helpful?

   Report
4. R

   Roy

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Been going to the Dickens, brunch for over 20 years. There’s a reason we’ve been going that long,the food ,the atmosphere,and the service. The Christmas carolers sing table side and the decorations do help put you in Christmas spirit.
   

   Is this helpful?

   Report
5. K

   KELLY

   VIP

   Cincinnati

   48 reviews

   5.0

   48 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Buffets tend to be underwhelming in quality but this one blew me away. Everything was truly delicious! The service staff was friendly and helpful but not overbearing. And of course the space was absolutely beautiful!
   

   Is this helpful?

   Report
6. P

   Paul

   VIP

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Christmas buffet with carolers and pianist. Great selection of food and a festive atmosphere. I think the restaurant needs to update the descriptions however, because some items were missing.
   

   Is this helpful?

   Report
7. L

   Laurie

   Omaha

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It surpassed my expectations. The food, the service, the beauty of the art deco surroundings dressed up for Christmas made for a joyful and memorable experience for our three-generation family gathering. We hope to do this again!
   

   Is this helpful?

   Report
8. T

   Theresa

   Cincinnati

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We were seated in the bar area and it was absolutely freezing. The waiter said it was because of the door opening on the level below. No effort was made to manage the situation. Service was mediocre at best. Most of the food was delicious and the presentation was stunningly beautiful.
   

   Is this helpful?

   Report
9. A

   Angela

   Tallahassee

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Love ⭐️⭐️⭐️⭐️⭐️ highly recommend for locals and visitors alike.
   

   Is this helpful?

   Report
10. V

    Victoria

    New Orleans

    1 review

    5.0

    1 review

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was outstanding and we had the best server, Evan!
    

    Is this helpful?

    Report