20 Stories Restaurant

Review summary

1. G

   Graham

   London

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Style over substance and all about the city views really - a place to go to for a treat but even then, be prepared for a limited al la carte menu.
   

   20 Stories RestaurantResponded today

   Thank you so much for your review. I am disheartened to hear that your visit did not fully live up to your expectations and felt let down by the menu. I have taken this feedback on board and hope that we are able to welcome you again another time. Kind Regards
   

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2. S

   Shanae

   Manchester

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was terrible, undercooked! My cutlery was taken off me and I was provided food and had to wait a while for my cutlery to return before starting to eat. It was extremely full in there and overly noisy. Management wanted me to pay after I continuously complained about the quality of the food! They even put it on my bill when I had one bite and had to spit it right out. In my opinion this place is over hyped! The menu need changing and the amount of people allowed need to reduce become it becomes crowed
   

   20 Stories RestaurantResponded today

   Thank you for taking the time to pass on your feedback about your experience with us. Allow me to apologise for not making the experience as memorable as we are used to providing to our guests. Our team strives to give excellent service and beautiful food that makes coming to 20 Stories so great; so it is disappointing to see we didn't manage to do it for you. Once again, I would like to apologise for the disappointing experience, and hope that you can give us the opportunity to correct this. Kind regards.
   

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3. D

   Daniel

   London

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was well prepared and cooked but lacked flavour and didn’t justify the price. The atmosphere was more Warehouse Project than Weather Project and while the views are amazing you can’t really enjoy it with the local insta crowd asking you to save their seats while they revisit the cubicles every twenty minutes.
   

   20 Stories RestaurantResponded today

   Thank you for taking the time to share your feedback. It is very disappointing to learn that your dining experience didn't live up to your expectations and may I first and foremost apologise to you for this. Please rest assured I have taken your comments on board and we hope to get the opportunity to serve you again. Kind regards.
   

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4. J

   Jim

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was lovely and the views and atmosphere are great. Bit loud! Only gripe - I was finishing glass of wine at the end of the night having just paid 400 quid bill and was asked (not by our waiter who was great) to vacate the table. This was literally 3 mins after paying the bill. I thought - ok, that’s what 400 quid gets you is it? I will spend it somewhere else next time!
   

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5. N

   Naomi

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food came out cold. They then reheated it which meant me and my husband ate separately. Refused to take it off the bill because they brought a glass of complimentary Prosecco, despite the fact we had a bottle of wine? £200 meal to eat separately. Poor customer service.
   

   20 Stories RestaurantResponded today

   We would like to take this opportunity to thank you for taking the time to write a review. We are extremely sorry to hear about your disappointing experience and the negative comments in regard your experience. Please, accept our apologies if on this occasion we did not meet your expectations and be reassured that your feedback will be discussed with our team and will be focusing on missed opportunities. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you with a memorable dining experience. Kind regards.
   

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6. b

   brittany

   Yorkshire

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Lovely venue and really nice servers, the afternoon tea was poor. The sandwiches were dry and tasteless and the desserts weren’t good.
   

   20 Stories RestaurantResponded today

   Thank you very much for taking time to share your feedback. At 20 Stories, we strive to ensure every guest is provided with the very best quality and standards of food and service. It’s disappointing to read that the food did not meet your expectations and we will certainly take this feedback on board to improve. We hope to welcome you again in the future. Kind Regards
   

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7. A

   Amanda

   Manchester

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really enjoyed our experience here. Had afternoon tea and the food and service was excellent. I have special dietary requirements and this was catered for with care being taken to not have cross contamination. I would recommend 20 stories to anyone looking for a nice atmosphere and good food and service. I would definitely go back there soon.p
   

   20 Stories RestaurantResponded today

   Thank you for your wonderful review! The way you describe your experience with us is a true reflection of everything we provide at 20 Stories. I have shared your feedback with our team - we're all super happy to have exceeded your expectations! Thanks again and hopefully we'll see you again soon. Kind regards.
   

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8. A

   Andrea

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were amazing. The service in particular was stand out for us! Great buzz in the restaurant/ bar also. Definitely will be back!
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards
   

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9. M

   Mhairi

   Glasgow

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Very disappointed with rude and dismissive staff. Booked here for a special occasion as staying for 1 night in Manchester. Food was lovely, great views and ambience but the restaurant staff were not great. Actual table waiter was lovely and helpful. However we were 7 minutes early and told to go away and get a drink which we did, it took 12 minutes to do so. Walked back to host to go to our table and she with 3 colleagues laughed at us ‘rushing back’. We were going from dinner to a gig and were aware of our timings, hence our booking time. Felt uncomfortable and annoyed at paying over £200 for food and drinks and being made to feel gauche and unsophisticated. Both my husband and I work in hospitality and understand the pressures of busy festive season but to diminish your customers to their faces and in front of other customers is unacceptable. I tried to send this message privately but you do not have contact details on your website, possibly to avoid these issues.
   

   20 Stories RestaurantResponded today

   Thank you for taking the time to pass on your feedback about your experience with us. Allow me to apologise for not making the visit as memorable as we are used to providing to our guests. Our team strives to give excellent service and beautiful food that makes coming to 20 Stories so great so it is disappointing to see we didn't manage to do it for you. As you arrived earlier than the time we start our dinner service, we were unable to seat you straight away, but we take your honest feedback onboard and we are sorry we did not meet your expectations. Please kindly note you are able to contact us at any time by using the "Find Us" button on our website, which has our contact information. We hope to be able to welcome you another time. Kind Regards
   

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10. C

    Clare-Louise

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We at arrived at the restaurant and took the lift to the 20th floor. Panoramic view of our amazing city . The service was second to none. We were seated at an amazing booth table would highly recommend. We were attended to immediately coat taken , napkins places on laps, drink order taken ! From start to finish we had six staff deal with us on our visit . The staff were outstanding each welcomes us and were professional and attentive they could not do enough for us. Lunch three course menu which had a fantastic choice with meals to suits all tastes. Ham hock terrine and sourdough chicken main with additional side of garlic mushroom and green beans. All the food was perfect full of flavour and just the right amount. Will be back soon can’t recommend it enough.
    

    20 Stories RestaurantResponded 2 days ago

    Thank you so much for taking the time to leave this review. I will be sure to pass on your kind comments to the team here. They will be delighted they made your experience so memorable. Thank you again - we look forward to welcoming you back in the near future. Kind Regards.
    

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