312 Chicago

Review summary

1. R

   Rob

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Took my mom for her 80th BD, which was acknowledged by the hostess upon seating but then never again. Odd as to why “is this a special occasion?” is asked when making the reservation. After our food was served, never saw server again. Had to flag her for coffee and no refill offered. My handicapped mom couldn’t access the upstairs bathroom and can only use the restroom at an adjacent office building up an elevator which is locked without a server coming up to unlock.Good food but overall underwhelmed.
   

   312 ChicagoResponded 5 days ago

   Ciao Rob, We're sorry to hear that your experience at 312 Chicago didn't meet your expectations. We strive to make every occasion special for our guests, and we apologize if the reservation and service fell short. Let me know when you plan to dine with us, and I will personally ensure your experience is nothing short of five-star. Arrivederci, Chef Marcello
   

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2. C

   Carol

   Chicago

   9 reviews

   vip
   4.0

   9 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Pasta was delicious, salmon and branzino were outstanding!
   

   312 ChicagoResponded 5 days ago

   Thank you for the amazing rating! We can't wait to welcome you back and serve you again! Arrivederci, Chef Marcello
   

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3. S

   Steve

   Chicago

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place. Good food, great people excellent downtown ambiene
   

   312 ChicagoResponded on 18 November 2024

   Buon giorno Steve, Thank you so much for your kind words. I look forward to seeing you soon! Arrivederci, Chef Marcello
   

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4. PA

   PattiA

   Chicago

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance! Perfect before show at the Cadillac Palace. Bartender Zac was attentive and knowledgeable. Meatball and polenta app was amazing as was the short rib and polenta dinner!
   

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   312 ChicagoResponded on 17 November 2024

   Buon giorno Patti Thank you for joining us! I’ll make sure to share your kind words with Zac, and I’m thrilled you enjoyed the food as well. Can’t wait to have you back again! Buona Domenica Chef Marcello
   

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5. C

   Cory

   Chicago

   12 reviews

   1.0

   12 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Don’t waste your money. This is one of the worst dining experiences we’ve had in years in the city. From the time we walked in where the hostess greeted us and then took 10 minutes to get us seated in a nearly empty restaurant and with a reservation, to the time we sat down having our food service totally rushed, and worst of all to the flavor of the food, which was completely lacking, This dinner was money wasted. The only saving grace was a well-made cocktail. We were told at just before 9 o’clock the chef wanted to know if we wanted dessert because they were closing up the kitchen. It was totally ridiculous.
   

   312 ChicagoResponded on 12 November 2024

   Buona sera Cory, I'm truly sorry that your experience with us fell short of your expectations. We strive to offer excellent food and service, so it's disappointing to hear we didn't meet that standard during your visit. Our kitchen closes at 8:30 PM, which prompted our server to ensure you had a chance to order desserts. We aim to clearly communicate the last call for orders, but it seems we missed the mark in your case, and I apologize for that. I would be delighted to personally ensure you receive the exceptional experience you deserve if you give us another chance. Warm Regards, Chef Marcello
   

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6. J

   James

   Las Vegas

   33 reviews

   vip
   5.0

   33 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The perfect pre-show venue when attending a Cadillac Palace theater event in Chicago!
   

   312 ChicagoResponded on 4 November 2024

   Buon giorno James, Thank you for the amazing rating! We look forward to serving you again and providing another exceptional dining experience! Arrivederci, Chef Marcello
   

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7. OT

   OpenTable Diner

   Chicago

   1 review

   3.0

   1 review

   Dined on 1 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I dined alone, so I think my service was impacted by this. I didn’t get service until about 20 minutes after I sat down. I saw my drink sitting on the bar not being picked up by the server for another while. My first course and main were brought almost simultaneously - it seemed like they wanted to get me in and out quickly since I was dining alone. My server only checked on me once, as he was running by. The food was delicious and my after dinner beverage was comped by the bartender which I appreciate, and almost made up for the awful service. An okay option for a pre theatre dinner.
   

   312 ChicagoResponded on 2 November 2024

   Buon giorno, Thank you so much for your feedback. We are committed to ensuring every guest has a delightful experience and receives exceptional service and, I'm truly sorry to hear that your visit didn't meet your expectations. Please reach out to me directly, as I would love to invite you back and personally ensure you have a wonderful dining experience. A presto Chef Marcello
   

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8. K

   Karin

   Chicago

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a terrific lunch and our waitress was the best
   

   312 ChicagoResponded on 1 November 2024

   Buona sera Karin, I'm thrilled you enjoyed your lunch and appreciated the excellent service from our waitress. We can't wait to offer you another outstanding dining experience. A presto Chef Marcello
   

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9. L

   Laura

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for theatre dining. Catered to those who have to eat and run!
   

   312 ChicagoResponded on 4 November 2024

   Ciao Laura, We greatly appreciate you dining with us and giving us such a wonderful rating. Ci vediamo presto Chef Marcello
   

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10. n

    nigel

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined on 27 October 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    the food was just OK. It was an anniversary dinner for my wife and I. All credit they gave us a nice intimate seating. Bar staff were very cordial. Our server was attentive. Just not excited by the menu. I accept my fault in making booking without really reviewing the menu closely. Not that the food wasn't well prepared just not really exciting.
    

    312 ChicagoResponded on 1 November 2024

    Buon Giorno Nigel Thank you for choosing to dine with us on your special occasion. I apologize that our menu did not meet your expectations and I would love to invite you back. Please contact the restaurant, and I will personally ensure that your next visit is exceptional. A presto Chef Marcello
    

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