360 Sky Bar

Review summary

1. M

   Mandy

   Berkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 1
   4. Ambience 5

   The bar was fantastic! Ambience amazing, only downside was we booked for an hour and the service was pretty poor, took half hr to get first drink, we would of ordered another but didn’t have time, all in all wouldn’t want to put anyone off as it’s great, but maybe get more staff.
   

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2. l

   lynsey

   Birmingham

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great atmosphere in the bar with amazing views. Service was slow in the bar area but they were very apologetic. Great selection of drinks and cocktails We didn’t eat on here we ate in the downstairs restaurant.
   

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3. S

   Siobhan

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fab cocktails and good service. Didn’t order food so can’t comment. Early visit on Boxing Day so had a chilled vibe.
   

   360 Sky BarResponded 2 days ago

   Dear Siobhan, Thank you for your lovely review and kind words! We're so glad to hear you enjoyed our cocktails and service during your Boxing Day visit. It's great to know the chilled vibe and atmosphere added to your experience. We hope to welcome you back soon—perhaps next time you can try our food offerings as well! Warm regards
   

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4. S

   Susan

   Liverpool

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely bar. Took our granddaughter for the first time. Unfortunately today was very foggy so didn't see much of the city. Will return another day.
   

   360 Sky BarResponded 2 days ago

   Dear Susan, Thank you for your wonderful review! We’re delighted you enjoyed your visit and that you chose to bring your granddaughter along for the experience. It’s unfortunate the fog obscured the city views, but we’re so glad to hear you plan to return. We look forward to welcoming you back on a clearer day for an even more memorable visit! Warm regards
   

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5. K

   Kerry

   Liverpool

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waited to be greeted at the front desk, no one came over which resulted in myself and my partner just walking through to find a member of staff. Once we were acknowledged we were shown seating. Was told there was no dessert or food being served but 5 minutes later a table of 5 were served desserts. Overall dissapointing on Christmas day to be told no food and then see numerous desserts come out, so when we asked again we were told no food despite what was evidently food still being served. Bar staff talking amongst one another and drinks took a while to come. Loud shouting of drink orders was not pleasant amongst the loud music from the speakers
   

   360 Sky BarResponded 2 days ago

   Dear Guest, Thank you for your feedback, and I’m sorry your experience didn’t meet expectations on Christmas Day. It was a busy day, and I apologize for the delay in being greeted and the confusion regarding food service. At the time you were seated, the kitchen was closed for new orders but was completing previously placed orders, which should have been explained more clearly. Regarding the music and bar staff, we understand preferences vary, and we’ll work on ensuring a more pleasant environment for all guests. We appreciate your comments and hope to provide a better experience next time. Best regards
   

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6. L

   Lukas

   Liverpool

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited 1 hour and 10 minutes for the “snack-plate” we shared. Sometimes it took almost 15 minutes to get a drink or beer.
   

   360 Sky BarResponded 2 days ago

   Dear Lukas, Thank you for sharing your feedback. I’m very sorry to hear about the long wait times for both food and drinks during your visit on Christmas Day. This is certainly not the experience we want to provide, especially during busy periods. Your comments regarding the service and ambiance have been noted, and we are working with our team to ensure improvements are made for future visits. We appreciate your patience and hope to have the opportunity to provide you with a much better experience next time. Best regards
   

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7. R

   Ruth

   Liverpool

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great tapas food on Christmas Day evening. Staff were so friendly and helpful. Food was gorgeous! Thank you all for working on Christmas Day -we really appreciated it ☺️ Happy New Year!
   

   360 Sky BarResponded 2 days ago

   Dear Ruth, Thank you so much for your kind review! We're thrilled to hear you enjoyed our tapas and that our team made your Christmas Day evening special. Your appreciation for our staff’s efforts means the world to us, especially during the holiday season. Wishing you a very Happy New Year, and we look forward to welcoming you back soon! Warm regards
   

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8. M

   Melissa

   Liverpool

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   We booked for Christmas Day, for a Birthday celebration. Communication prior to our reservation was great, we checked the menu was on etc and all was confirmed. We arrived, great start, warm welcome but after 90 mins we had only been served one small dish room our order, which was still frozen. 3 arranchini balls for £14....after another 30 mins no further food had been delivered so we had to cancel our order and leave, we were charged for all our drinks and were left with no other options for a Birthday meal when only a few places are open. Over priced, over promised and under delivered we were so disappointed.
   

   360 Sky BarResponded 2 days ago

   Dear Melissa, Thank you for your feedback. I sincerely apologize for the delays and the substandard quality of the dish you received on such a special occasion. Your experience does not reflect the standards we strive for, and I regret the impact it had on your celebration. We are reviewing the issues you raised to ensure this doesn’t happen again. Please contact us at [email/phone number] so we can make amends and restore your trust. Thank you again for bringing this to our attention. Best regards
   

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9. L

   Leanna

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great nigh! Vibing for our Christmas night dinner, music, view, food and drinks were very well done !!
   

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10. R

    Richard

    Liverpool

    6 reviews

    2.0

    6 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Arrived just after happy hour to be told that several staff members had rung in sick so be aware the service would be slow. It was…
    

    360 Sky BarResponded 2 days ago

    Dear Richard, Thank you for sharing your feedback. I sincerely apologize for the slow service you experienced during your visit on December 24th. We strive to provide efficient service even during challenging times, and I regret that we fell short on this occasion. While we understand that staff shortages can impact service, this should not have affected your experience so significantly. Your comments will be shared with our team to ensure improvements moving forward. We appreciate your understanding and hope to have the chance to provide a better experience next time. Best regards
    

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