390 Prime

Review summary

1. V

   Veronica

   VIP

   New York City

   38 reviews

   1.0

   38 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service and food were horrible! We received pieces of bread that were so hard they scraped your mouth, along with little balls of butter that were basically frozen and couldn't be spread. The waiter didn't give us napkins or water; customer service was horrible. Ended up ordering a Caesar salad and nacho dish, and I was appalled. The nachos were literally just dorritos, and the Caesar salad looked like a dish from kitchen nightmares. Needless to say, I asked for the check and got the heck out. As a Hilton Diamond member, I have never experienced anything like this. Will not be back.
   

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2. A

   Aristides

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   They changed their menu and completely removed all of their steak choices. They had Steak Frites on the menu but refused to cook the steak to our liking.
   

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3. D

   David

   Philadelphia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waited 25 minutes to be seated, didn’t have my table ready. Waited another ten minutes. Server was not great. Took 20 minutes to get a beer and a glass of water. Got apps quickly which then sat in front of us for another 25 minutes when we were done. Had to tell the waiter I was hungry for us to finally get food which was not that good either. Plus their menu is not the same as in the website. DO NOT GO
   

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4. N

   Navindra

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   We went on Valentine’s Day night and very weird all the steaks were not on the menu. Instead they only had steak frites as a choice for a steak option which is very different stated on the website. There were many people who sat near us who were delivered poor service and decided to up and leave. People who were sat before us were not spoken to. One couple was there a whole hour before us didn’t get anything but a salad they ordered. I myself was not delivered poor service, but I felt very uncomfortable eating when no one else was getting their food. Staff was not reacting the guest issues. It was just a very uncomfortable experience.
   

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5. D

   Destyni

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing experience at this restaurant, the service was amazing, so was the food, 10 outta 10 definitely would eat there again
   

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6. K

   Kenneth

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on 4 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

    great food. Great value. Would gladly go back again.
   

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7. J

   Joe

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 24 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Restaurant itself I thought was beautiful. Seeing as we were the only people in there it was very quiet. Our server Maria was very nice throughout the evening. Food wise it’s pricey. The rolls brought to the table weren’t very warm and tasted like they were a day old. $23 for Fried Calamari which was good but the portion was too small. The Ribeyes were cooked well, the sides are ala carte at $10 each. The French fries were very good, the baked potatoe skin seemed rubbery (get the fries) A glass of wine was $14, and the amount they give in the glass seemed equivalent to two shot glasses. Not a bad experience at all, but for the cost of this dinner you can go to a more established restaurant with a bigger selection (only 3 steaks to choose from)
   

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8. K

   Kenneth

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on 14 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was outstanding and the food and value even better. I would definitely recommend to everyone and I personally will be back again.
   

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9. R

   Ronald

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant cancelled our Christmas dinner plans 2 days before Christmas so honestly I cannot judge their food good or bad. It seems nice on paper but they really left their reserved guests in the wind.
   

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10. D

    Diane

    VIP

    Coastal Georgia

    23 reviews

    3.0

    23 reviews

    Dined on 7 November 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Based on the pictures online, this is a beautiful restaurant however it fell short on food and quality. Had chicken that was the size of 1/2 my palm and very dry and overcooked for $26 and Sweet potatoes were cold. Table next to me sent their steak back. Not a busy restaurant but very nice. Services and drinks were great though.
    

    390 PrimeResponded on 13 November 2024

    Hi Diane, thank you for sharing your experience with us. We’re glad to hear you enjoyed the ambiance, service, and drinks. However, we’re truly sorry that the food didn’t meet your expectations. We deeply apologize for the issues with the chicken and sweet potatoes, and we understand your disappointment. We are currently under new management, and we’re focused on making improvements to both the quality and consistency of our dishes. Your feedback is important as we continue to refine our offerings, and we hope you'll consider giving us another try soon to experience the changes we’re working hard to make. Thank you again for your valuable input!
    

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