ACRE Kitchen and Bar

Review summary

1. C

   Cara

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food. Great service. Lovely space. Looking forward to going back.
   

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2. S

   Simon

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff Great service Great food Shared the gold rush pizza with my friend. Great place my FAV! Be back soon!
   

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3. T

   Terry

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Gracious service, busy but not over loud. The food was good, especially the shrimp and meatball starters. My only hope is that they have a few more entree selections, maybe a seafood dish and a braise for winter. Overall, a very good evening.
   

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4. K

   Ken

   VIP

   San Francisco

   141 reviews

   5.0

   141 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and ambiance. Can’t ask for a better dining experience.
   

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5. T

   Tony

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server - sorry I can’t remember her name but she was awesome. Very attentive and made the experience wonderful.
   

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6. S

   Simon

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was great Food was great Service was great Had the gold rush pizza and side focaccia
   

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7. S

   Simone

   San Francisco

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant is very charming. The stuff is super Helpful and friendly. All the items from the menu was delicious. If i had to complain about something it would be the olive oil on the chocolate cake. I will go back many times and encourage you to go too.
   

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8. C

   Chelsea

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on 18 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The service wasn’t great—I think they forgot about us amidst the larger parties upstairs. Our simple order took about 45 minutes to arrive, and the food itself was unimpressive based on other meals I’ve had at ACRE. I was disappointed that they didn’t at least compensate us with a complimentary drink or something. They didn’t even warn us midway that the food might take longer.
   

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9. T

   Teresa

   VIP

   Central Coast

   1 review

   3.0

   1 review

   Dined on 16 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We were warned ahead of time that our server was backed up. We saw her once, when she came about 15 minutes after we'd been seated. We were ready with our order. The wine was opened and poured, the wine bucket was brought to the table but our wine sat on the common server table, not chilled, and we had to ask the water person when we needed a top off. We never received water refills. Thr food was not coursed, all the dishes came at the same time (apps, soup, salad, main). Nobody checked on us. It became less busy during the lunch service. We may have ordered dessert and coffee, but were never asked. I had to walk up to our server to ask for the check. Food was good as usual, we've been many times for dinner. We were extremely disappointed with our experience today.
   

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10. L

    Larry

    VIP

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on 16 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    I probably should admit that I was very reminiscent of the old Oliveto’s restaurant that occupied the space decades ago . The ambience was still there. It’s a beautiful space to dine, but the service level was lacking to nonexistent. A Noon reservation for lunch, there may have been only two tables set before us, and when the host warned us that the service might be slow that was an understatement. Server was barely present and by the time the upstairs dining room was 3/4 full the pace of taking orders, providing drinks, getting appetizers ahead of main courses. It was completely backwards and abysmal. In any other restaurant, a manager or Maitre D would’ve been present to pick up the slack and even offer something complimentary to make up for the poor service but unfortunately, none of that happened. Everyone just seemed completely absent and it turned into a 2+ hour lunch that should’ve taken half that time. Embarrassing as we were hosting some key clients and to have to keep turning around, trying to find a server to get service and even to get the check was like pulling teeth.. unfortunately because the food was simply average because of such poor service, I don’t think I would ever go back.
    

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