Afternoon Tea at Palace Hotel & Spa

Review summary

1. M

   Marion

   Cheshire6 reviews

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon tea. Good variety and plenty to fill you up. Great to have a gluten-free option too. Friendly service too.
   

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2. S

   Shona

   Inverness1 review

   1.0

   Dined on 18 February 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   We were taken to a table where my husband was on a couch and I on a dinning chair, so not even at the same height, we ordered afternoon tea and was very disappointed with what we received, sausage roll looked like it came from Tesco and stone cold, two finger sandwiches each and hardly anything in them, cakes were nice looking but had been frozen, so chewy. Scone was straight from fridge and not offered to make warm. Had to ask for more coffee and a pot of boiling water as the coffee was look warm. Charged £47.90 for something I could have made for £7.00 totally disgusted 😡. Do yourself a favour and don’t book.
   

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3. M

   Melody

   Inverness1 review

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were lovely. Food was great. Atmosphere was very chilled. We all has a nice afternoon. Would definitely book again.
   

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4. R

   Radka

   London1 review

   2.0

   Dined on 28 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Fantastic location with splendid views over the river through large windows and beautifully decorated interior for the afternoon tea. We were lucky enough to come at Christmas time to see lovely Christmas decoration and sit next to the window overlooking the river & the castle. However taste and service were low quality. The coffee was not drinkable, sweet treats were quite big to be enjoyed, they didn't taste fresh, scones were cold, sandwiches were too basic. Presentation was ok but we don't know what we ate as we never received any card menu. The service was rather slow and sadly not knowledgeable. The only thing that helped us enjoy the occasion was the company and beautiful ambiance. Please improve the taste and service as this place is beautiful.
   

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5. R

   Rachel

   Edinburgh1 review

   1.0

   Dined on 30 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service was very slow. Had to constantly ask for things. Quality of food was awful. One sandwich had half a slice of cucumber only in it. Had made hotel aware of allergies before arrival and was still given a tray of cakes full of nuts despite them telling me they had taken care of my allergies….
   

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6. OT

   OpenTable Diner

   Inverness1 review

   5.0

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved it. Great value and the staff were so lovely. As a birthday treat and then we went for a spa massage after. All round great experience!
   

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7. GP

   GillianP

   Glasgow2 reviews

   5.0

   Dined on 5 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful fresh afternoon tea. Lots of food. I have a good appetite, and struggled to finish the scone with cream and jam. Absolutely lovely staff.
   

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8. MD

   MilkDud

   Salt Lake City12 reviews

   4.0

   Dined on 16 May 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Beautiful spot overlooking River Ness. The sandwiches and sweets were very good. You don’t have a choice of teas and get whatever they’re serving which was a little disappointing. Overall, it’s a really nice afternoon tea.
   

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9. OT

   OpenTable Diner

   Inverness1 review

   5.0

   Dined on 12 May 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Enjoyed our visit. Had beautiful view of the River Ness. Was not busy so venue was quiet. Excellent service.
   

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10. OT

    OpenTable Diner

    Inverness1 review

    4.0

    Dined on 27 April 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Unfortunately due to an error on the part of the hotel they did not realise that it was an intoxicating afternoon tea and also that I was lactose intolerant along with not being able to have coconut or kiwi. These matters were mentioned in the booking which I made almost 2 weeks beforehand. The booking said I should expect a phone call from the hotel before we went but because this didn't happen I took it that it was okay when it actually wasn't. However manager Emily went above and beyond to make sure I had something I could eat. Emily is a great credit to the hotel. Because this was their error we were offered a 2nd pitcher of cocktail or teas and coffees at no extra cost. They also gave us 10% off the bill which was greatly appreciated. We enjoyed our afternoon tea after the hiccup and sat in a window table overlooking the river and Inverness Castle.
    

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