Alchemy

Review summary

1. T

   Taylor

   Edmonton

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I am deeply upset by my experience at Alchemy. The waitress treated me with such disrespect it felt personal. I had booked a reservation and was expecting a dining table in order to eat dinner, but was instead sat on a couch in front of a knee-level coffee table. When asking the waitress if I were to get a pasta bowl what the idea was, or if we could be moved to a table in order to eat she was extremely extremely rude. She said "it's just like any other restaurant," in an extremely rude and condescending tone. This isn't true. Never have I been expected to hold a bowl on my lap in a fine dining experience. Absolutely ridiculous. When responding to my request to move tables to eat she said "if you would prefer" while scowling at me and giving me tone like a teenager. Abhorrent service, no respect or customer service at all. I am floored by the level of disrespect and attitude for polite questions about the menu and inappropriate seating for dining. We left after our first round of drinks and will never return. Basic human decency is the bare minimum, and this place is extremely lacking. Boo. If I could give negative stars, I would.
   

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2. R

   Ryan

   Brighton

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was a fantastic experience, the cute hideaway in the hotel was a surprise, the noise levels were very energetic and loud, the service was quick and efficient but the prices were very expensive. Starting at $20 up for drinks
   

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3. J

   Jackie

   Edmonton

   1 review

   2.0

   1 review

   Dined on 8 February 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food, service, decor, location was very good. Before being seated, the hostess must take a picture of you and scan your ID. I find this very intrusive and where I eat has no need for the private information on my drivers license. We were going to the hockey game and if there was time to go somewhere else and make it back for the game, I would have left. Although the restaurant itself was very good, this before I can be seated policy will prevent a return visit.
   

   AlchemyResponded 6 days ago

   Hi Jackie, thank you for sharing your feedback. We understand your concerns regarding our seating policy and apologize for any discomfort it caused. Your privacy is important to us, and we’ll take your thoughts into consideration as we continue to review our procedures. We hope you’ll reconsider visiting us again in the future.
   

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4. A

   Amy

   Edmonton

   13 reviews

   1.0

   13 reviews

   Dined on 19 January 2025

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 2

   Was excited to visit Alchemy for date night. Now been there done that. Won’t be back. The NOISE level from DJ was so loud could not hear the waitress to order second round nor talk to our guests we brought. Neat concept. Look of the place interesting. Drinks small and pricey but expected that. But the choice of music and loudness was disappointing. Nice light jazz would have fit the night better. Sorry won’t be back. Safe your money and ears and find another bar.
   

   • 

   AlchemyResponded on 20 January 2025

   Hi Amy, we’re truly sorry to hear that your visit didn’t meet your expectations, especially on a date night. We understand your concerns and always strive to ensure our guests can comfortably enjoy their time and connect with their party. Your suggestions are greatly appreciated and will be shared with our team as we explore ways to enhance the experience for everyone. We apologize for missing the mark with you this time and hope you’ll consider giving us another chance in the future.
   

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5. J

   James

   Edmonton

   8 reviews

   5.0

   8 reviews

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great time! Cocktails are soooooo tasty! The choice of bat bite shareables is great!
   

   AlchemyResponded on 20 January 2025

   Hi James, thank you for your fantastic feedback, and sharing that you enjoyed our delicious cocktails and selection of shareable bites. It’s wonderful to hear you loved the experience, and we can’t wait to welcome you back for more tasty treats soon!
   

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6. D

   David

   VIP

   Edmonton

   6 reviews

   5.0

   6 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and drink as always!! Highly recommended.
   

   AlchemyResponded on 9 January 2025

   Hi David, thank you for your 5-star review! Your recommendation means a lot to us and we hope to welcome you back to Alchemy soon!
   

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7. J

   Jaden

   Edmonton

   1 review

   4.0

   1 review

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Drinks and food were delicious - staff was very polite - Music was a little too loud
   

   AlchemyResponded on 9 January 2025

   Hi Jaden, thank you for sharing your experience with us! We'll certainly take your feedback into account to enhance the overall ambiance at Alchemy! We look forward to welcoming you back soon for another great experience soon.
   

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8. S

   Shelley

   VIP

   Alabama

   15 reviews

   2.0

   15 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food highly overpriced for the amount you get. Appetizer $22 for 1 piece of toast and a couple of pieces of salami and cheese.
   

   AlchemyResponded on 9 January 2025

   Hi Shelley, we appreciate your taking the time to hare your review. Our goal is to provide high-quality ingredients and a unique dining experience that reflects the care and craftsmanship behind each dish. We hope you’ll return to enjoy another meal with us and experience the full range of what we have to offer!
   

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9. B

   Brandi

   Calgary

   5 reviews

   5.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing ambience, boujie cocktails and delicious food. Friday night was amped up in volume and vibe compared to previous nights. Service was excellent! Great place for a girls night out!
   

   AlchemyResponded on 19 December 2024

   Hi Brandi, we're so glad to hear you had a fantastic girls' night out with us! Our food and cocktails are definitely a winning combo for a fun evening! Thanks to let us know our service met your expectations, and we can't wait to welcome you and your crew back for many more nights ahead!
   

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10. S

    Steve

    Edmonton

    1 review

    5.0

    1 review

    Dined on 8 December 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    All good, the four of us all had an enjoyable evening!
    

    AlchemyResponded on 19 December 2024

    Hi Steve, thank you for choosing to dine with us—we look forward to welcoming you back for another great experience soon!
    

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