Alcove by MadTree

Review summary

1. R

   Rick

   Cincinnati

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rachael was funny & incredible server! I recommend Alcove & the fried chicken sandwich was so delicious !
   

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2. D

   Deanna

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   I dinged the food a little on my review of Alcove because a friend and I both had the cod sandwich and it was disappointing. The texture of both the batter coating and the fish were spot on but the overall flavor of the sandwich was pretty bland and blah. The tarter sauce made no improvement. However, the friend who had the fried chicken sandwich and the friend who had the smashed burger both really enjoyed theirs. Our server was very, very good.
   

   Alcove by MadTreeResponded 3 days ago

   Thank you for your feedback Deanna! We're glad to hear that your server provided excellent service and that your friends enjoyed their sandwiches. We're sorry to hear that the cod sandwich didn't meet your expectations in terms of flavor. Your comments are really helpful, and we'll be sure to review the seasoning and flavor balance of that dish. We appreciate you taking the time to share your thoughts and hope to have the opportunity to serve you again soon with a more satisfying meal!
   

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3. h

   heather

   Cincinnati

   39 reviews

   vip
   4.0

   39 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Atmosphere is great. Food is wonderful so were drinks. Service needs work. We were seated, restaurant was almost empty for Saturday 10:45 brunch, and it was like we were forgotten. Someone came to pour water and said specifically they were not taking our order. Over 30 minutes went by. We asked for more water Nd if we could place a bar and app order. Another 20 minutes before seeing anyone. When our app and drinks arrived, and I guess we were assigned a server, service got much better.
   

   Alcove by MadTreeResponded 3 days ago

   Hi Heather, Thank you for sharing your feedback. We're so glad to hear you enjoyed the atmosphere, food, and drinks! However, we sincerely apologize for the delay in service you experienced. This is certainly not the level of attention we aim to provide, especially during brunch hours. We're grateful that you brought it to our attention, and we'll work on improving communication and ensuring all guests are attended to promptly from the moment they sit down. We truly appreciate your patience. We hope to have the opportunity to serve you again soon!
   

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4. A

   Aimee

   Boise

   6 reviews

   vip
   4.0

   6 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Menu was a little confusing, but all of the sandwiches (yes, the deep fried chicken and deep fried tofu included!) can be made GF. Our server was wonderful - fortunately we caught that our sandwiches were made on regular bread vs GF and the kitchen fixed it before we ate them. Outside of that, positive experience. Oh, we were a little disappointed that it wasn’t a full bar / many of the drinks were ‘pre mixed’ and just poured, but we both found something we liked!
   

   Alcove by MadTreeResponded 3 days ago

   Thank you so much for your feedback Aimee! We're thrilled to hear that you had a positive experience overall and enjoyed the sandwiches. We apologize for the confusion with the menu and the initial mix-up with the bread, but we're glad our team was able to fix it promptly. Your comments about the drink options are appreciated as well, and we'll certainly take them into consideration as we continue to refine our offerings. We're so grateful for your kind words about our server, and we look forward to welcoming you back soon!
   

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5. M

   Michaela

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   visited here for a friends birthday with a group of 12 people. Overall very good experience! Food is good and prices are even better. Alcove is a beautiful restaurant and I would definitely recommend for a casual dinner with friends.
   

   Alcove by MadTreeResponded 3 days ago

   Thank you so much Michaela, for your wonderful feedback! We're thrilled to hear that you and your group had a great experience celebrating your friend's birthday with us. It's fantastic to know you enjoyed the food, prices, and the ambiance of the Alcove. We truly appreciate your recommendation and hope to welcome you all back for another enjoyable dinner soon. Thanks again!
   

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6. T

   Travis

   Louisville

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table of 9 on a busy Saturday evening. We were serviced promptly and everything was delicious. Not a complaint from anyone in the party. They make the best Manhattans.
   

   Alcove by MadTreeResponded on 20 November 2024

   Hey Travis, Thank you so much for the wonderful feedback! We're so happy to hear that your group had such a great experience, especially on a busy Saturday evening. It's fantastic to know that everyone enjoyed their meals and the prompt service. We also appreciate the compliment on our Manhattans! We can't wait to welcome you and your party back again soon.
   

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7. c

   cynthia

   Cincinnati

   12 reviews

   5.0

   12 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Fun atmosphere! Convenient parking
   

   Alcove by MadTreeResponded on 20 November 2024

   Thank you so much for your kind words Cynthia! We're thrilled to hear you enjoyed the food, service, and atmosphere. We work hard to create a great experience for our guests, and we're glad it made an impression on you. We look forward to welcoming you back soon!
   

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8. R

   Rudy

   Phoenix

   3 reviews

   vip
   4.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   the space was gorgeous. the service was excellent. the wine was fantastic. the food (steak frites and salmon) was unfortunately super-overcooked.
   

   Alcove by MadTreeResponded on 12 November 2024

   Thank you so much for your thoughtful feedback Rudy! We're thrilled to hear that you enjoyed the atmosphere, service, and wine. We deeply regret that the steak frites and salmon were not cooked to your expectations. We take great pride in our food, and it’s disappointing to hear we missed the mark during your visit. We will definitely address this with our kitchen team to ensure that we maintain the high standards we strive for. We’d love to have the chance to welcome you back and provide the exceptional meal you deserve. Thanks again for sharing your experience!
   

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9. D

   Darren

   Louisville

   17 reviews

   vip
   5.0

   17 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal, excellent service. We will be back for sure.
   

   Alcove by MadTreeResponded on 10 November 2024

   Thank you Darren, we'll look forward to seeing you for sure!
   

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10. OT

    OpenTable Diner

    Cincinnati

    1 review

    4.0

    1 review

    Dined on 9 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great service, drinks and dinner! Charcuterie board wasn’t quite as good as everything else
    

    Alcove by MadTreeResponded on 10 November 2024

    Thank you for dining with us, and for the feedback! We'll make sure your next experience is worthy of a five star rating - including the charcuterie board!
    

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