American Social Boca Raton

Review summary

1. OT

   OpenTable Diner

   Greater Boston

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food just wasn’t good for the price. Service was ok. Just a phenomenal location
   

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2. N

   Natalie

   VIP

   London

   31 reviews

   3.0

   31 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Unfortunately NYE should be no excuse for poor quality cold food. Appetiser arrived hot at the same time as our mains that were just warm.. to be fair they did credit the appetiser. May have to try there again at a quieter time
   

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3. M

   Marjorie A

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Despite a confirmed Open Table res for early evening on NYE, they placed us away from the main dining room without service. After a request to correct the situation in a timely way, there was a very long delay, so we left. Very disappointing.
   

   American Social Boca RatonResponded 4 days ago

   Hi Marjorie My name is Carolina, I'm the new GM at this location trying to fix these issues, Here is my personal cell phone 619.214.8766 I hope we connect, please text or call me, I really want to make this right, reading these types of reviews keep me up late at night. I want to apologize for not correcting the situation in a timely manner and being able to accommodate you on New Years eve
   

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4. L

   Lisa

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 2

   Good service. Very loud. Very expensive for what was ordered.
   

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5. M

   Mike

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Raw chicken in the salad. Was willing to look past under staffed due to Xmas. But…..
   

   American Social Boca RatonResponded 6 days ago

   Hi Mike Raw chicken is completely unacceptable I apologize that should have never been plated, it shows a lack of attention to detail and I know we are better than that again I apologize and would love to send you a gift card for you to give us another shot please let me know where I can send the gift card or if you would like to pick it up carolina@american.social
   

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6. M

   Mercy

   VIP

   Western NC

   8 reviews

   3.0

   8 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service was slow. Our waitress was very nice, but we were held up at the hostess stand like 20 minutes to get our table when we had a reservation. It was a bit too loud. Food was OK but nothing to write home about. 
   

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7. K

   Kristi

   VIP

   West Palm Beach

   1 review

   1.0

   1 review

   Dined on 22 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service. You need more help. Inside was freezing and loud. Even scallops were over bbq and overall took forever. Had to basically beg for water.
   

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8. J

   Jon

   West Palm Beach

   3 reviews

   3.0

   3 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall is was good. Service was great. Most of the food very good. The only exception was my filet. I ordered medium rare and it came well done. And for a filet it was pretty tough. I should have known not to order a steak from a non-steakhouse. I didn’t say anything because I didn’t want to upset the server as she was doing her best. We still had a good time.
   

   American Social Boca RatonResponded 4 days ago

   Hi Jon My name is Carolina, I'm the new GM at this location trying to fix these issues, Here is my personal cell phone 619.214.8766 I hope we connect, please text or call me, I really want to make this right, reading these types of reviews keep me up late at night. I know we can do better than that. I hate for any of our guest to leave with a unsatisfactory meal We pride ourselves in being the best and a well done steak when Medium rare was ordered is not it, Again I apologize and hope to hear from you soon
   

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9. M

   Marla

   West Palm Beach

   15 reviews

   5.0

   15 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Our server was so nice. It’s definitely loud and young. But we ate outside and great was great!
   

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10. M

    Melissa

    Cincinnati

    5 reviews

    1.0

    5 reviews

    Dined on 15 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Had to leave 45 minutes after we ordered after being told it would be another 10 minutes. All tables around us ordered after and had their food. Will not go back.
    

    American Social Boca RatonResponded 4 days ago

    Hi Melissa My name is Carolina, I'm the new GM at this location trying to fix these issues, Here is my personal cell phone 619.214.8766 I hope we connect, please text or call me, I really want to make this right, reading these types of reviews keep me up late at night. I know we can be way better than a 1 star review and I hate for any of our guest to leave not having a great experience. I hope you give us the opportunity to make things right and I apologize that we dropped the ball and didn't deliver food in a timely manner there is no excuses all I can say is I know we are better than that and hope you give us another shot to make things right
    

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