Apres Village - Four Seasons Silicon Valley

Review summary

1. V

   Victoria

   VIP

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Overrated and highly overpriced experience! The chalet experience was good for taking photos only. Our family enjoys highly rated restaurant and hotel experiences. For a 5 star hotel restaurant, you'd expect high quality food. Every dish was bland, underwhelming and poorly executed. Flavorless and just not to par with the hotel it is housed in. For the price per person, you'd expect higher quality ingredients and plating. Everything was basic and something easily executed at home. Server spilled our child's ravioli dish on the table in front of him. Apologies were given and a manager stopped by with a hot cocoa for the kids, but with the food alone, will not be returning. Service is the only thing moderately decent at this restaurant.
   

   Apres Village - Four Seasons Silicon ValleyResponded 4 days ago

   Thank you for sharing your detailed feedback, Victoria. We sincerely apologize that your experience didn’t meet the high expectations we aim to provide, especially regarding the food quality. We’re sorry to hear the dishes didn’t meet your standards and that your child’s meal was spilled. We will certainly address these concerns with the kitchen and service teams to ensure a better experience moving forward. We value your feedback and appreciate you giving us the opportunity to improve. We hope you’ll consider visiting again in the future
   

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2. Y

   Yvette

   San Francisco

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   the ambiance and food were great but the service left so much to be desired. the whole meal took almost three hours to complete because they kept forgetting about our table. we had to ask for simple things like water multiple times and some of our food came already lukewarm warm
   

   Apres Village - Four Seasons Silicon ValleyResponded 4 days ago

   Thank you for your review, Yvette. We're happy to hear that you enjoyed the ambiance and food, but we sincerely apologize for the issues with service. A dining experience should be seamless, and we understand how frustrating it must have been to wait for basic needs like water and to receive lukewarm dishes. Your feedback is valuable, and we will address these service lapses with the team to ensure a more timely and attentive experience in the future. We appreciate you sharing your thoughts and hope to welcome you back for a better visit.
   

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3. j

   jan

   VIP

   Sacramento

   19 reviews

   5.0

   19 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Apres Village is a fun experience. The lights and decorations create a festive atmosphere, and the outdoor fireplace and space heaters keep you cozy when the sun goes down. I loved the idea of sharing dishes for the table and enjoyed the overall simplicity of choosing the food. We were a party of 4 and we tried everything we could. It was all delicious. Service was attentive and professional. We had a blast!
   

   Apres Village - Four Seasons Silicon ValleyResponded 4 days ago

   Thank you for your wonderful review, Jan! We're so glad you enjoyed the festive atmosphere, cozy outdoor setting, and the shared dining experience. It’s great to hear that everything was delicious and that our service met your expectations. We’re thrilled that you had a blast and appreciate you recommending us. We look forward to welcoming you back for another memorable experience!
   

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4. F

   Fariba

   Central Coast

   1 review

   5.0

   1 review

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole experience was great and fun and the food was excellent! Will do this again!
   

   Apres Village - Four Seasons Silicon ValleyResponded 4 days ago

   Thank you for your fantastic review, Fariba! We’re thrilled to hear that you had such a great time and enjoyed the food. It’s wonderful to know that the experience met your expectations, and we can’t wait to welcome you back for another memorable visit!
   

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5. MC

   MarkC

   VIP

   San Francisco

   9 reviews

   1.0

   9 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was supposed to be a fun night to celebrate the holidays with our family. It ended up being the most overpriced waist of money I’ve ever spent in my life. We frequently stay at Four Seasons resorts all over the world and this hands down was the WORST experience I’ve ever had at a Four Seasons. The food was cold and everything tasted the same. It was supposed to be five courses yet everything except dessert was delivered to an extremely small table at the same time! I would NEVER recommend this experience to anyone. For anyone wondering for 4 adults and two kids the total cost was $750! A completely horrible experience. The area for photos and cocktails after the meal was closed. I honestly can’t believe this was a Four Seasons event.
   

   Apres Village - Four Seasons Silicon ValleyResponded on 17 December 2024

   Dear MarkC, Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations, especially when you were looking forward to a special family holiday celebration. We apologize for the issues with the food, including its temperature and timing. This is not the standard we strive for, and we will address these concerns with our team to ensure a better experience moving forward. We also regret that the photo and cocktail area was unavailable, and we will review why this wasn’t open as anticipated. We sincerely apologize for not meeting the high standards Four Seasons is known for and appreciate your feedback as we work to improve.
   

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6. B

   Bridget

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food not worth it at all Waiter service poor Overall very overpriced and not worth it at all
   

   Apres Village - Four Seasons Silicon ValleyResponded 4 days ago

   Thank you for your feedback, Bridget. We're truly sorry to hear that your experience didn’t meet your expectations. We apologize for the issues with both the food and service, as well as the value. Your comments are very important to us, and we will review them with the team to make necessary improvements. We appreciate you sharing your thoughts and hope you might consider giving us another chance in the future.
   

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7. L

   Lizzette

   San Francisco

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   I was very disappointed in the service. Our waitress was not good. Definitely not returning.
   

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8. g

   gaby

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   First time visiting as they’re always booked! But the food was delicious. We got the arancini (my fav), Sea bass, ox tail pasta, and gnocchi. Even the side dish polenta was amazing. The fires kept us warm, the Christmas lights really put you in the festive mood, the servers were extremely kind and welcoming. For dessert, we got the s’mores and poached pear which were both exceptional. Highly recommend visiting if you can snag a reservation! The only thing is i wish they had some sort of Christmas or ambiance music. But other than that, amazing!
   

   Apres Village - Four Seasons Silicon ValleyResponded on 17 December 2024

   Dear Gaby, Thank you for your kind review! We’re so glad to hear you enjoyed your first visit and that the food, ambiance, and service made for a memorable experience. The arancini, sea bass, oxtail pasta, and gnocchi are some of our favorites too, and we’re happy you loved them as well! We're also thrilled that the fires and Christmas lights added to the festive mood. We appreciate your feedback about adding Christmas or ambiance music. We’ll certainly consider that for future visits to enhance the atmosphere even further. Thank you again for your recommendation, and we look forward to welcoming you back soon!
   

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9. K

   Kaitlyn

   Los Angeles

   9 reviews

   2.0

   9 reviews

   Dined on 12 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Slow service, some tables too that got there before us didn’t have there food until way after us. Waited about 30 minutes for dessert. Food was average, not what you usually get with four seasons, but pretty environment
   

   Apres Village - Four Seasons Silicon ValleyResponded on 17 December 2024

   Dear Kaitlyn, Thank you for sharing your experience with us. We're truly sorry to hear about the delays with your service and the issues with the food timing. We understand how frustrating that can be, and we sincerely apologize for the wait you experienced, especially for dessert. We also regret that the food didn’t meet your expectations, as we strive to provide the high-quality dining experience Four Seasons is known for. We will review these concerns with our team to ensure that we improve both service and food quality moving forward. We appreciate your kind words about the ambiance and hope we can welcome you back for a better experience in the future.
   

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10. G

    Genny

    San Francisco

    1 review

    3.0

    1 review

    Dined on 12 December 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Servers seemed flustered but they were nice - drinks took a long time. Food was mediocre .
    

    Apres Village - Four Seasons Silicon ValleyResponded on 17 December 2024

    Dear Genny, Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We apologize for the delay with drinks and the issues with service, and we will address this with our team to improve efficiency and ensure a smoother experience for future guests. We also appreciate your comments about the food, and we’ll work on making sure our offerings are consistently enjoyable. Your input is important to us, and we hope you’ll give us another chance to provide you with a better experience.
    

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