Apres Village - Four Seasons Silicon Valley

Review summary

1. O

   Orly

   VIP

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Magical place with romantic and holiday vibe . Loved the food and the snores, great decor. We had the table but took photos in the chalet too
   

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2. S

   Sarah

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   I was really excited for my reservation in the chalet, but the experience was disappointing. As soon as we sat down, I noticed the TV screen was playing *Gremlins*. The staff had no idea what movie was playing or why it was chosen—honestly, it’s the worst Christmas movie to select for a festive experience. To make matters worse, I was blindsided by a $150 rental fee on top of the $95 per person charge (plus gratuity). While the per-person cost seemed fair, the rental fee was never clearly disclosed, which felt misleading. The staff comped us some hot chocolate to make up for the movie issue, but it wasn’t enough. The movie was supposed to be part of the charm, and instead, I had to edit it out of all my photos because of how awkward it looked. They turned off the screen when I complained, but no other movies were available. Spending nearly $600 for a 90-minute experience fell far short of expectations. The staff was kind and helpful, but unfortunately, that wasn’t enough to salvage the evening. I had higher hopes for this experience and wouldn’t recommend it based on what we encountered.
   

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3. V

   Victoria

   VIP

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Overrated and highly overpriced experience! The chalet experience was good for taking photos only. Our family enjoys highly rated restaurant and hotel experiences. For a 5 star hotel restaurant, you'd expect high quality food. Every dish was bland, underwhelming and poorly executed. Flavorless and just not to par with the hotel it is housed in. For the price per person, you'd expect higher quality ingredients and plating. Everything was basic and something easily executed at home. Server spilled our child's ravioli dish on the table in front of him. Apologies were given and a manager stopped by with a hot cocoa for the kids, but with the food alone, will not be returning. Service is the only thing moderately decent at this restaurant.
   

   Apres Village - Four Seasons Silicon ValleyResponded 6 days ago

   Thank you for sharing your detailed feedback, Victoria. We sincerely apologize that your experience didn’t meet the high expectations we aim to provide, especially regarding the food quality. We’re sorry to hear the dishes didn’t meet your standards and that your child’s meal was spilled. We will certainly address these concerns with the kitchen and service teams to ensure a better experience moving forward. We value your feedback and appreciate you giving us the opportunity to improve. We hope you’ll consider visiting again in the future
   

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4. Y

   Yvette

   San Francisco

   1 review

   2.0

   1 review

   Dined on 20 December 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   the ambiance and food were great but the service left so much to be desired. the whole meal took almost three hours to complete because they kept forgetting about our table. we had to ask for simple things like water multiple times and some of our food came already lukewarm warm
   

   Apres Village - Four Seasons Silicon ValleyResponded 6 days ago

   Thank you for your review, Yvette. We're happy to hear that you enjoyed the ambiance and food, but we sincerely apologize for the issues with service. A dining experience should be seamless, and we understand how frustrating it must have been to wait for basic needs like water and to receive lukewarm dishes. Your feedback is valuable, and we will address these service lapses with the team to ensure a more timely and attentive experience in the future. We appreciate you sharing your thoughts and hope to welcome you back for a better visit.
   

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5. L

   Linda

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The setup is very nicely decorated for the holidays. It was a little hard to eat around the fire pit as the food takes up most of the space. Food was tasty but overpriced for what you get. Sadly service started off great but then took a negative turn. We waited an hour after finishing our meal to get the bill.
   

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6. j

   jan

   VIP

   Sacramento

   19 reviews

   5.0

   19 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Apres Village is a fun experience. The lights and decorations create a festive atmosphere, and the outdoor fireplace and space heaters keep you cozy when the sun goes down. I loved the idea of sharing dishes for the table and enjoyed the overall simplicity of choosing the food. We were a party of 4 and we tried everything we could. It was all delicious. Service was attentive and professional. We had a blast!
   

   Apres Village - Four Seasons Silicon ValleyResponded 6 days ago

   Thank you for your wonderful review, Jan! We're so glad you enjoyed the festive atmosphere, cozy outdoor setting, and the shared dining experience. It’s great to hear that everything was delicious and that our service met your expectations. We’re thrilled that you had a blast and appreciate you recommending us. We look forward to welcoming you back for another memorable experience!
   

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7. F

   Fariba

   Central Coast

   1 review

   5.0

   1 review

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole experience was great and fun and the food was excellent! Will do this again!
   

   Apres Village - Four Seasons Silicon ValleyResponded 6 days ago

   Thank you for your fantastic review, Fariba! We’re thrilled to hear that you had such a great time and enjoyed the food. It’s wonderful to know that the experience met your expectations, and we can’t wait to welcome you back for another memorable visit!
   

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8. MC

   MarkC

   VIP

   San Francisco

   9 reviews

   1.0

   9 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was supposed to be a fun night to celebrate the holidays with our family. It ended up being the most overpriced waist of money I’ve ever spent in my life. We frequently stay at Four Seasons resorts all over the world and this hands down was the WORST experience I’ve ever had at a Four Seasons. The food was cold and everything tasted the same. It was supposed to be five courses yet everything except dessert was delivered to an extremely small table at the same time! I would NEVER recommend this experience to anyone. For anyone wondering for 4 adults and two kids the total cost was $750! A completely horrible experience. The area for photos and cocktails after the meal was closed. I honestly can’t believe this was a Four Seasons event.
   

   Apres Village - Four Seasons Silicon ValleyResponded on 17 December 2024

   Dear MarkC, Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations, especially when you were looking forward to a special family holiday celebration. We apologize for the issues with the food, including its temperature and timing. This is not the standard we strive for, and we will address these concerns with our team to ensure a better experience moving forward. We also regret that the photo and cocktail area was unavailable, and we will review why this wasn’t open as anticipated. We sincerely apologize for not meeting the high standards Four Seasons is known for and appreciate your feedback as we work to improve.
   

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9. B

   Bridget

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food not worth it at all Waiter service poor Overall very overpriced and not worth it at all
   

   Apres Village - Four Seasons Silicon ValleyResponded 6 days ago

   Thank you for your feedback, Bridget. We're truly sorry to hear that your experience didn’t meet your expectations. We apologize for the issues with both the food and service, as well as the value. Your comments are very important to us, and we will review them with the team to make necessary improvements. We appreciate you sharing your thoughts and hope you might consider giving us another chance in the future.
   

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10. L

    Lizzette

    San Francisco

    1 review

    2.0

    1 review

    Dined on 15 December 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    I was very disappointed in the service. Our waitress was not good. Definitely not returning.
    

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