Asylum – Great Canadian Casino Vancouver

Review summary

1. T

   Tina

   VIP

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Band Playlist was superb. I would love to see this band perform more often at the HardRock Asylum Lounge. The night was fantastic and the service was excellent!
   

   Asylum – Great Canadian Casino VancouverResponded 2 days ago

   Hi Tina, Thank you so much for your review. We're happy you enjoyed the band, and we hope to see you again soon! Thanks, Asylum Management
   

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2. F

   Franklin

   VIP

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I could give 6 stars to service if it was possible
   

   Asylum – Great Canadian Casino VancouverResponded 2 days ago

   Hi Franklin, Thank you so much for your kind review! 6 stars would be amazing! We hope to see you again soon! Thanks, Asylum Management
   

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3. c

   christine

   Vancouver

   11 reviews

   4.0

   11 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Absolutely recommend the Rockhouse salad with chicken...it was amazing Would be awesome if they had a Latin night, we had almost 50 people there and more would come if it was all Latin...please
   

   Asylum – Great Canadian Casino VancouverResponded 2 days ago

   Hi Christine, Thank you so much for your review. We're glad you enjoyed the food as we are so happy with our revamped menu. I will pass on the request to our booking team. We hope to see you again soon! Thanks, Asylum Management
   

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4. S

   Sarah

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a really good time! The band was great, the drinks were delicious I have no complaint! We will definitely be back
   

   Asylum – Great Canadian Casino VancouverResponded 2 days ago

   Hi Sarah, Thank you so much for your review. We're so happy you enjoyed all that is offered in Asylum, and we hope to see you again soon! Thanks, Asylum Management
   

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5. A

   Anelise

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a lot of fun celebrating my bday with friends. The vibe was amazing and the band delivered!
   

   Asylum – Great Canadian Casino VancouverResponded on 3 December 2024

   Hi Anelise, Thank you so much for your review. We love knowing people enjoy our free live music and enjoy celebrating special days with you! We hope to see you again soon! Thanks, Asylum Management
   

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6. J

   Jenna Joy

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was amazing, music,food and ambience. We had so much fun last night with friends!
   

   Asylum – Great Canadian Casino VancouverResponded on 13 November 2024

   Hi Jenna Joy, Thank you so much for your review. We're happy to hear you had such a good time at Asylum. We hope to see you again soon! Thanks, Asylum Management
   

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7. D

   Deb

   VIP

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Ordered nachos. Came with a tiny container of guacamole and Pico de gallo. Just plain chips. Not enough dip. Asked for more and it took 20 minutes for them to bring it. Was charged an extra $5 for 2 tiny containers. Not worth it!! Would never order it again!
   

   Asylum – Great Canadian Casino VancouverResponded on 27 October 2024

   Hi Deb, We're sorry to hear about your negative nacho experience here at Asylum. I hope the complimentary replacement nachos were more up to par, though the wait time was long due to our free live bands every Friday & Saturday. We hope that your next several reservations will be incredibly enjoyable for you and worth a higher rating! See you soon! Thanks, Asylum Management
   

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8. K

   Kendall

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined on 18 October 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Not enough staff for concert night. Service was very slow....other tables that arrived after us were served before, food is mediocre at best. It's too expensive to eat out nowadays to come away disappointed.
   

   Asylum – Great Canadian Casino VancouverResponded on 24 October 2024

   Hi Kendall, I'm sorry our service was not up to par for your booking. We appreciate the feedback and will use it to further improve our service. Thanks, Asylum Management
   

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9. OT

   OpenTable Diner

   VIP

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service is always outstanding! The servers are always close by and provide us with what we need quickly. Asylum has recently changed their menu, and I feel like the new options are not as good as the old ones. We will continue giving them a try and see how good other new options are.
   

   Asylum – Great Canadian Casino VancouverResponded on 24 October 2024

   Hello, Thank you so much for your review. We're so happy you enjoyed our excellent team! We hope you will try some of the new dishes, as we are very excited about them, but if you could let us know which ones you miss, we'd be happy to relay that to our culinary team. We hope to see you again soon! Thanks, Asylum Management
   

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10. S

    Sandra

    Vancouver

    4 reviews

    1.0

    4 reviews

    Dined on 29 September 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Our server was not very efficient...and she poured water into my alcoholic beverage glass... Worst and most frustrating part was having my reservation removed then being brushed off and being told there was a "miscommunication"...very very frustrating and very poor service with customer skills. We left very frustrated!
    

    Asylum – Great Canadian Casino VancouverResponded on 9 October 2024

    Hi Sandra, We're sorry our service was not up to par for your visit. We appreciate your feedback on your experience and will address the problems you had in order to improve. We hope that you would consider coming back and that your next visit would be superior to the previous one! Thanks, Asylum Management
    

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