Aurora

Review summary

1. A

   Andy

   VIP

   Orlando

   9 reviews

   2.0

   9 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Poor service..cold food…long line for food..unsanitary conditions at certain food tables
   

   AuroraResponded 2 days ago

   Thank you for sharing your feedback. We are so sorry to hear that our service did not meet your expectations. We are always looking for ways to improve, particularly for our holiday experiences. We never want our guests to receive food at anything more or less than the appropriate temperature, and we will share your concerns within our team to ensure nothing but success for our next event. We hope you will dine with us again so that we can display our true commitment to our guests!
   

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2. H

   Heather

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I brought my kids to the breakfast with Santa. Our experience was great! All items on the buffet line were delicious, all service interactions were wonderful, and all activities (cookie station, Santa experience, chocolate fondue) were well organized. We can’t wait to do this again next year!
   

   AuroraResponded 2 days ago

   Thank you for joining us for a magical Santa Breakfast Buffet! We are so glad you and your children enjoyed our delicious items and holiday experiences. We are honored you want to make the Aurora restaurant part of your holiday traditions, and can't wait to welcome you back next year!
   

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3. S

   Sandy

   VIP

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Becka, was wonderful. Food was great, atmosphere was great.
   

   AuroraResponded 2 days ago

   Thank you for dining with us! We are so glad Becka's service was a highlight of your experience, and we can't wait for you to dine with us again!
   

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4. K

   Karen

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner. Everyone in our party was highly complimentary of the food, presentation, taste and creativity. Melony was our server who took excellent care of us. The restaurant even accommodated our group and moved us inside due to chilly weather. Definitely a 5 star meal.
   

   AuroraResponded 2 days ago

   Thank you for dining at the Aurora restaurant! We will absolutely share your compliments with your server and her management team. We are thrilled you enjoyed your experience, and we cannot wait to welcome you back!
   

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5. G

   Guido

   VIP

   Hamburg

   99 reviews

   2.0

   99 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food tasted good but SERVICE was soooo bad! We were the only table that was taken and it took 45 minutes to make a hamburger and eggs Benedict. Very noisy place you hardly can talk to each other, because there was a very loud birthday party going on only 6 feet away and they placed us next to it .
   

   AuroraResponded 2 days ago

   Thank you for sharing your feedback. We truly apologize for our lapse in service, as there is no excuse for such a long wait time. While we are glad you enjoyed the flavors of your meal, we want the whole experience to be as pleasant as the food. We will definitely follow up within our team to ensure all our guests receive their dishes in a timely manner. We hope you will return in the future so we may prove our commitment to elevated service!
   

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6. C

   Celimar

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had come to Aurora for lunch and had loved the ambiance and the food. The dinner experience was even better. I enjoyed the Salmon with the lemon risotto. Delicious. Great Service and cozy start night ambiance. The lights reflected into the window glass makes a beautiful effect that creates a cozy ambiance.
   

   AuroraResponded 2 days ago

   Thank you for dining with us! The salmon is definitely a guest favorite, and we are so glad you enjoyed our celestial ambiance. We can't wait for your next dining experience at the Aurora restaurant!
   

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7. J

   Jorge

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Mike, assistant Christian and the waitress deserve 5 stars. We celebrated our 20th wedding anniversary and received 2 champagnes and a card. Everything was great, wonderful and perfect, I will definitely come back again. Thank you very much to ALL
   

   AuroraResponded 2 days ago

   Thank you for celebrating such an important occasion at the Aurora restaurant! We are thrilled that Chef Mike and Christian were able to make this meal so memorable. We wish you many more happy anniversaries, and we hope you will dine with us again soon!
   

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8. A

   AIDA

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The restand food was great, the service was very slow
   

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9. D

   Diane

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with great food,service and ambience.
   

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10. E

    Elizabeth

    Orlando

    1 review

    1.0

    1 review

    Dined on 8 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Absolutely worst brunches experience I've ever had. Steak and eggs were overcooked. Service took way too long to check in on us.
    

    AuroraResponded on 9 December 2024

    Thank you for sharing your feedback. We apologize that your experience was below our standards. We strive to ensure perfect meals for all of our guests, and we apologize that your items were overcooked. We did offer to remake them, or prepare you an alternate dish, but we understand your disappointment, as it is important for dishes to come out correctly the first time. It was our pleasure to take care of the charges for your meal, as we hope it demonstrates our sincerity, but we appreciate you giving us another chance to apologize and express our hope that you will return in the future!
    

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