Austin's American Grill - Old Town

Review summary

1. R

   Rocco

   VIP

   Hawaii

   109 reviews

   5.0

   109 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

    Austin’s always has great food and wonderful ambience. We were there on Christmas Eve eve. The place was lively, but the service was still very good.
   

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2. N

   Nicole

   VIP

   San Diego

   7 reviews

   3.0

   7 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Sadly this was not a good experience at Austin’s. We have always had a very positive experience in the past and felt like Austin’s was more upscale. We flew into town to spend Christmas with our daughter and made a reservation for four a couple nights before Christmas. We were placed at a table in the back that was so wobbly you wouldn’t have been able to eat on it. When I questioned the host as to a different table, possibly a booth in the front we were used too. I was told that there wasn’t a server in that area for another 15 minutes. I told them we would be happy to wait for service if we could be moved. He told me he would come and fix the table. He promptly came over and shoved cardboard underneath it, put his hands on the table and then said fixed and walked away. I almost got up and walked out, but did not want to ruin dinner. After our meal, which was unfortunately subpar compared to our previous experiences. I ordered my bison meatloaf with no spicy ketchup. When my meal arrived covered in spicy ketchup, the server looked annoyed I even asked for it to be fixed. I’m pretty sure all they did was scrape it off and throw it in the microwave because it came back dry as a bone. After we finished, we gathered up the plates and silverware to hand to the server thinking we were helping, he then picked the forks back up off the plate, and dropped them on the table, and walked away. It was just a very disappointing evening.
   

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3. A

   Anthony

   VIP

   Denver

   7 reviews

   5.0

   7 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner. Enjoyed our waitress. Very personable and professional.
   

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4. R

   Rick

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined on 18 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Bison meatloaf was way over cooked. Lost all of its flavor. If not for the ketchup topping it would have been terrible. The chicken on my wife’s salad was likewise overcooked. It came out dry. Restaurant manager spoke to us, explaining that that was how they cooked the food, so what we experienced wasn’t inadvertent. Experience was disappointing
   

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5. S

   Susan

   VIP

   San Francisco

   33 reviews

   5.0

   33 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an Amazing Dinner Experience last night! The downtown lights were twinkling through the window as we enjoyed the fresh rotisserie chicken platter and a the best burger ever! Our beautiful tall thin waitress was the BEST! (sorry we didn’t catch her name)
   

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6. J

   Joseph

   VIP

   Denver

   42 reviews

   4.0

   42 reviews

   Dined on 2 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service from our waiter Seth. Always consistently good food and service
   

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7. J

   Judith

   Greater Boston

   14 reviews

   5.0

   14 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner at Austin’s. Sherwood, our waiter, couldn’t have been better, as was the rest of the staff. Old Town Fort Collins is magical at the holiday season and dining at Austin’s is a place to see the lights. The food and cocktails are also delicious!
   

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8. OT

   OpenTable Diner

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s cold if you are anywhere within line of sight to the front door. We were on the far side of the restaurant and still had a rush of cold air each time the door opens. Felt bad for the other tables that couldn’t take their coats off
   

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9. T

   Troy

   VIP

   Hong Kong

   3 reviews

   4.0

   3 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nothing bad to say, food was as expected, service was good. Would go back
   

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10. J

    Jessie

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on 27 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was fantastic. We love everything about Austin's.
    

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