Bank Birmingham

Review summary

1. L

   Luca

   Manchester

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Unfortunately the service was a major let down, food was okay although it did take over an hour from ordering for it to arrive and when it did it wasn’t that warm. We ordered another round of drinks while waiting for the food, waited half an hour and had to remind the waitress about the drinks…. Food came ordered more drinks and once again the waitress completely forgot about them. When we mentioned it she didn’t even apologise just gave us a dirty look went and got them and threw them down on the table. Not the sort of service you’d expect from a place like this. Overall nice place but won’t be back, maybe we just got a crap waitress on a very busy night.
   

   Bank BirminghamResponded 6 days ago

   Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience with both the service and food. This is certainly not the standard we strive for, and we sincerely apologize for the delays, lack of communication, and the way the situation was handled by our team. We understand how frustrating it must have been to wait for your food and drinks, and we are particularly concerned about the attitude you received from our waitress.This is not acceptable, and we will be addressing this matter with our team to ensure it does not happen again. If you would like to discuss your experience further, please don’t hesitate to contact us directly.We appreciate your feedback and will use it to improve our service moving forward. Warm regards, Angelika
   

   Is this helpful?

   Report
2. R

   R

   Birmingham

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've never been disappointed each time I've visited.
   

   Bank BirminghamResponded 6 days ago

   Thank you for the review! Hope you can visit us again very soon! Best Regards, Angelika
   

   Is this helpful?

   Report
3. I

   Ian

   London

   2 reviews

   4.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always use the Bank when we attend midweek events in Birmingham. We took a few friends with us who were suitably impressed with the service. Two of the meals were a little overdone, but not enough to send back. The waiting staff were excellent and very attentive.
   

   Bank BirminghamResponded on 8 November 2024

   Thank you for your continued support and for bringing your friends along! We’re so glad to hear that they were impressed with the service. We truly appreciate your feedback about the meals—while we're happy to hear it didn’t impact your overall experience, we’ll certainly take note and work to ensure everything is just right next time. Our team will be pleased to hear your kind words about their attentiveness. We look forward to welcoming you back soon! Best Regards, Angelika
   

   Is this helpful?

   Report
4. S

   joannaS

   Birmingham

   3 reviews

   1.0

   3 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked sunday lunch and at 4pm was not offered choice as no sunday lunch left felt really rushed
   

   Bank BirminghamResponded on 4 November 2024

   I'm sorry to hear that your experience didn’t meet expectations. Our Sunday roasts are quite popular, and they can sell out by late afternoon. I understand how disappointing it is to miss out on the meal you came for. Additionally, we're sorry if you felt rushed—that’s certainly not the experience we aim to provide. Your comments are invaluable as we work to improve. We’d love the opportunity to welcome you back and provide the full Sunday lunch experience you were looking forward to. Best Regards Angelika
   

   Is this helpful?

   Report
5. S

   Steve

   London

   17 reviews

   vip
   1.0

   17 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The beef was terrible and the food was cold. The service was good and they dealt with it but still paid good money for a poor experience
   

   Bank BirminghamResponded 6 days ago

   Thank you for sharing your feedback with us Steve. We’re truly sorry to hear that your experience didn’t meet your expectations, especially regarding the quality and temperature of the food. While we’re glad our team provided good service and addressed the issue, we completely understand your disappointment in paying for a meal that didn’t live up to your standards. Your comments are invaluable, and we will be reviewing what went wrong to ensure we deliver the high-quality experience we’re known for. We hope you’ll consider giving us another opportunity to provide you with the exceptional dining experience you deserve. Warm regards, Angelika
   

   Is this helpful?

   Report
6. M

   Mary

   Birmingham

   4 reviews

   5.0

   4 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and atmosphere. Service excellent and quality of food superb.
   

   Bank BirminghamResponded on 30 October 2024

   Thank you so much for your kind words Mary! We're thrilled to hear that you enjoyed your visit at BANK. Your feedback motivates us to continue delivering the best experience for our guests. We look forward to welcoming you back soon! Best wishes Angelika
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   London

   3 reviews

   5.0

   3 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were attending bank to celebrate our 8 year anniversary. Upon arrival we were informed that they had seen our note and given us a riverside table for our celebration. The host made us feel extremely comfortable and welcomed allowing our evening to start off great. The food was absolutely outstanding and flavourful and the waiter was very very attentive to our needs. I’ve been to bank a few times in the past with my partner yet this was by far our best experience! There was a loud table of about 20 something people seated near us but because of the exceptional service it didn’t bother us at all. My partner isn’t a big drinker but upon trying the pineapple boogie down cocktail he stated that he’d not only be ordering more but he’d be returning in the future with friends for the bar service. I’m not usually one to tip but this restaurant is the first place where I’ve went out my way to do such as they definitely deserved it!
   

   • 
   • 

   Bank BirminghamResponded on 30 October 2024

   Thank you for sharing your wonderful experience with us! We're thrilled to hear that you chose Bank to celebrate your 8-year anniversary and that our team made you feel special with a riverside table. It's fantastic to know that you enjoyed the outstanding food and attentive service. We're also glad to hear that the lively atmosphere didn't detract from your evening. Your partner's enthusiasm for the pineapple boogie down cocktail is great to hear, and we appreciate your generous tip—it truly means a lot to our team. We look forward to welcoming you back for more memorable moments in the future! Best wishes Angelika
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Birmingham

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolutely brilliant service and food, would definitely recommend and be attending again
   

   • 
   • 

   Bank BirminghamResponded on 21 October 2024

   Thank you for taking time to leave us feedback from your latest visit at BANK! We are happy to hear you've had a good time! Hope to see you back again very soon! Best wishes, TEAM BANK
   

   Is this helpful?

   Report
9. O

   Oriana Helena

   Surrey

   1 review

   2.0

   1 review

   Dined on 18 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We paid over £70 each for a 2 course meal. The cocktails were stunning, the food bang on average. The “triple cooked” chips tasted frozen and were not crispy. Not what you would expect for the price point. The steaks were well cooked to order. The service was poor, no charm at all. We were never asked if we wanted any more drinks when clearly three of our glasses were empty. The floor was full to the brim with staff, often getting in each other’s way. It felt disorganised. For the price point you would expect 5* service and above average food at least. Very disappointed and would not return for food.
   

   Bank BirminghamResponded on 19 October 2024

   Thank you for taking time to leave us detailed feedback. We sincerely apologize for your experience with the chips and the level of service you received. We strive to provide exceptional dining experiences, and it’s clear we fell short during your visit. We appreciate your feedback and hope you might consider giving us another chance in the future. Kind Regards Angelika
   

   Is this helpful?

   Report
10. T

    Tom

    Birmingham

    2 reviews

    4.0

    2 reviews

    Dined on 12 October 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    Nice little date night at the Bank, lovely ambience and vibe going on and the service is top notch
    

    Bank BirminghamResponded on 14 October 2024

    Thank you Tom for taking your time to leave us feedback from your last visit! We hope to see you back very soon! Best wishes, Team BANK
    

    Is this helpful?

    Report