Bar Louie - Center Valley

Review summary

1. S

   Stanley

   Philadelphia

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   The food took forever we were there for three hours and the food was cold think it was sitting in the back for a while before it got to us
   

   Bar Louie - Center ValleyResponded 3 days ago

   Stanley - Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations, especially with the wait time and temperature of your food. This is definitely not the experience we aim to provide, and we truly apologize for the inconvenience. We care deeply about our guests and want to provide the best experience possible. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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2. S

   Sarah

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had made a reservation for Valentines Day for their four course meal special. We were seated at 7:15 PM and by 8:15 we had only been served wine, not even the first of the four courses. The only answer we were given was that the kitchen was backed up, but it was clear they made more reservations than they could adequately service. We left at 8:15 having been served no food. I have never left a restaurant like this before and it was truly one of the most unfortunate service experiences I've had.
   

   Bar Louie - Center ValleyResponded 1 day ago

   Sarah - We're truly sorry for the Valentine's Day experience you had. It's clear we fell short in providing the level of service we strive for. We understand your disappointment and we sincerely apologize for the inconvenience caused. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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3. D

   Dom

   Philadelphia

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Food takes a long time to come out here. Servers are very friendly
   

   Bar Louie - Center ValleyResponded 3 days ago

   Dom - I’m really sorry to hear that your experience didn’t meet expectations, especially for a special occasion like Valentine's Day. We care deeply about our guests and want to provide the best experience possible. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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4. S

   Sandy

   Greater Boston

   11 reviews

   1.0

   11 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was not good. Everything took 3x as long as it should. One person in the party got their food 20 min after the rest of the table and had to eat alone. The food that did come out was cold which meant the food was sitting out to get to our table.
   

   Bar Louie - Center ValleyResponded 2 days ago

   Sandy - We sincerely apologize for the delays and the issues with your meal. This is not the experience we want for our guests, and we understand how frustrating it must have been. We take your feedback seriously and will be addressing this with our team to ensure better timing and food quality. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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5. C

   Courtney

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The food was average bar food- not bad, but nothing you would crave. The service is poor. Our dinner came after 30 minutes and we needed a knife but we didn’t see the server again for over 20 minutes.
   

   Bar Louie - Center ValleyResponded 2 days ago

   Courtney - We appreciate your feedback and are sorry to hear that your experience didn’t meet expectations. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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6. M

   Michael

   VIP

   Philadelphia

   33 reviews

   3.0

   33 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   First visit to this restaurant. It took awhile for us to have our drink order taken and then we ordered our appetizer. We had to eventually ask where our appetizer was after about 30 minutes and were told that the kitchen was backed up. then the server went into the kitchen and immediately brought out the appetizer which was warm at best, After another long wait were about to ask where our main course was which then arrived before we asked about it. This was goo food and hot. However, I found a large sheet of paper that separated layers of cheese slices for my sandwich. I brought to my server's attention who did apologize and asked if I wanted to see a manager. Because I did bring it to his attention, I declined. The bill came and there was no adjustment. OK. As I was leaving, some sort of manager arrived and asked us about how the meal was. I said it was fine except for the paper between the cheese slices. He laughed and said "oh, that was you?" Yup. He laughed again because he said that the other manager was helping in the kitchen and he made the mistake with the cheese! They knew about it but no one else came out to apologize or give any discount. I think the managers should have been more responsive without me having to ask to see one.
   

   Bar Louie - Center ValleyResponded on 27 January 2025

   Michael - I am very sorry to read about your visit and would like to look into this further. I will be emailing you from Bar Louie Guest Relations which will allow me to do so. Sincerely, Lori
   

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7. K

   Kerry

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 14 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We felt very welcome from the time we walked in and spoke to the hostess, who had a big smile and welcomed us to bar. Louise or server was quick with the drinks and kept asking us if we needed anything else. The food were arrived in a timely manner and was hot Overall experience was great.
   

   Bar Louie - Center ValleyResponded on 27 January 2025

   Kerry -Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. As always, our team is looking forward to your next visit. We look forward to seeing you again soon.
   

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8. H

   Henry

   VIP

   Philadelphia

   34 reviews

   5.0

   34 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great servers and reasonably priced good menu choices
   

   Bar Louie - Center ValleyResponded on 21 January 2025

   Henry - Thanks so much for taking the time to share your positive experience! Hope you visit us again soon!
   

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9. J

   Jared

   Philadelphia

   1 review

   2.0

   1 review

   Dined on 5 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We waited a long time for drinks, food and tab. There weren’t that many people there.
   

   Bar Louie - Center ValleyResponded on 9 January 2025

   Jared - We are very sorry to hear you were dissatisfied with your visit. Customer happiness is important to us - I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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10. B

    Belinda

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Exceptional food and service. We love the atmosphere and great service. The value for the excellent food was great .
    

    Bar Louie - Center ValleyResponded on 21 January 2025

    Belinda - Thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit! 😊
    

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