Becca

Review summary

1. B

   Beth

   Baltimore

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Becca’s WAS the consummate dining experience when it opened, but food quality and service has deteriorated. This morning was no exception. The server was over tasked. There was something in my guest’s water PLUS no pastries available PLUS the food was just average. I am a Titanium Elite Member of Marriott, and this food was no different than a typical full Marriott hotel. Very disappointed as I was trying to prove my out of town guest “an experience”. Disappointing as well, that most of the decorations were down only two days after Christmas! It is still the holiday week, and there were only minimal decorations.
   

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2. R

   Rachel

   Richmond

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Not sure if it was because it was the day after Christmas or what but service was extremely slow. Once seated we waited around 30 minutes for anyone come to the table to take our drink order. It was another 30 minutes before we were able to put in our food order. The reservation was for 8pm and we did not get our food until 9:35pm.
   

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3. a

   anette

   Richmond

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food was okay - not worth the price. Extremely loud as there was live music in the hallway right outside of restaurant. Waitress actually shut the doors to lessen the noise. Took quite awhile to get a bottle of wine- sommelier cane to table; discussed wine; we ordered a bottle; had to ask for it twice before it was brought to table. Our waitress was great but clearly a little overwhelmed as it seemed as though she had many tables. I am not sure it was like this because of the holiday but we won’t be returning.
   

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4. A

   Aaron

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   This review will be a litmus test on how much responsibility a restaurant has to be on top of their reservations. Readers over 40 yrs old will likely agree with my sentiments, and most under 30 will view it as harsh, and filled with "negative Boomer energy". (I'm Gen-X btw). 1. We reserved an Igloo at Becca for a family dinner at 7.45pm. In addition to me and my.college aged daughters, my 84 year old father and his wife were joining us. The igloo table costs an extra $100 and is marketed as a premium "experience". 2. Two hours before our dinner reservation (7.45pm) the restaurant called to inform us that they had somehow allowed more reservations than they intended, and asked if we could come at 8.00pm instead. It really wasn't a question nor was it optional - we were being told our reservation was being moved to 8.00pm, but in the form of a request. I *graciously* agreed and said we will see you at 8.00pm. 3. At 8.00pm we arrive and are informed that our Igloo is still occupied, and they would text me when it's available. In short, our new reservation time was now being further delayed. I had to find my father, who has mobility and health issues, a place to sit while we waited out the second delay. 4. I was patient as 8.15 passed, and by 8.20 I did the Full Karen thing of asking the hostess what was causing the additional delay, and asked to speak to a manager. The manager was apologetic, and offered us complimentary glasses of champagne to make up for thr fact that that earlier party was "still finishing dessert". 5. At this point I calmly, but pointedly, gave the manager a strongly worded dressing down. I referenced the old Seinfeld scene at the car rental counter where Jerry explains "anyone can take a reservation...it's holding the reservation that's most important. Finally, around 8.30pm we were seated. The meal, service, food, and ambience were all excellent. I tipped well. But the delay was unacceptable and free champagne didn't "make it right".
   

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5. P

   Patrick

   New York City

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   I recently dined at Becca and while the atmosphere was pleasant and inviting, the experience overall was underwhelming. The food was mediocre at best—not bad, but certainly not memorable. The real issue was the service. It was clear that the servers were stretched far too thin, trying their best to manage a full house with far too few hands. While I sympathize with them, this is a clear failure on the part of management. It’s unacceptable to leave your staff so poorly supported, especially during busy hours. If the restaurant wants to match its nice atmosphere with a quality dining experience, management needs to address the staffing issues immediately. Until then, I can’t recommend it.
   

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6. A

   Amber

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Short version- unorganized, unprofessional, rude, pretentious. Long version- I made this 6:15 reservation a month in advance. It required a $100 non-refundable fee that didn’t go towards food, it just reserved our igloo. Day of, I call to add one more to my party (the igloos sat a maximum of 6 and we had 5). After giving my info, I was told my reservation was at 5:30, not 6:15. I had three text messages confirming 6:15 and my OpenTable app stated 6:15. After going back and forth over the phone for an eternity, I was told 6:15 would be fine. On my way to the reservation around 5:40, I get a phone call telling me I’m late to my 5:30 reservation. I explain to them that I had gone over this already with two separate people hours prior. They transferred me to the manager who told me 6:15 works but we really have to be out within two hours, something I agreed to when I paid my fee. He spoke to me as if he was doing me a favor when it was their screw up that got us here. We get to the reservation and are seated. Twenty minutes later, we are greeted by our server. 15 minutes after that, we finally order food. So, 35 out of the 120 minutes, and we had just put in our orders. Service was slow, but no complaints from us. 8:00 rolls around and the server takes our dessert order. At 8:15 the manager brings us dessert and the check and tells us the 2 hours are up as if we have any control over how slow the service was… They tried to charge us for the very few things included in the package (non-alcoholic cider/champagne). After we got the check paid and were getting ready to stand up, the server comes back and says a family will be waiting right outside the igloo for their reservation. Another cue to hurry up and get out as if we didn’t hear them the first two times. $435 and we were treated like trash. If I hadn’t already paid $100 for this reservation, I would’ve immediately cancelled. Absolutely horrific service. Not worth it.
   

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7. D

   Daniela

   VIP

   Richmond

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The igloo itself and the food were great but after we got the food we were never checked on again. The Cavalier has been disappointing us this year with us paying a premium but not receiving premium service. And we have been fans for years! We really hope this gorgeous place will tighten things up a bit with more staff or whatever it is they have to do.
   

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8. S

   Stephen

   Richmond

   14 reviews

   2.0

   14 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Christmas Dinner, set menu. Expecting the best, not what happened. Reservation for 2 at 8:00, Seated at 9:05. Lots of guest really upset at the inconvenience. Been here before and it was great, this time not so much, however the food was wonderful . Served at 10:00. Staff was overwhelmed, One comment: The place was not stunning as usual. Poinsettias and flowers where wilted and looked poor. Not much in the way of Christmas spirit. Certainly not worth the $300.00 + tab for two not including bar. Need some time to reconsider a next visit.
   

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9. D

   Dena

   VIP

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very nice experience. The service and food were excellent! We will return. Dena
   

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10. D

    Drew

    New York City

    10 reviews

    1.0

    10 reviews

    Dined 1 day ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Was terrible! Do not waste your money or time. Food was average but service was terrible. Over priced! They were out of several wines, several draft beers, expresso machines were all broken- on Christmas night. Hostesses, manager and waiter were terrible and a joke. Valet service was rude! Horrible evening. Do not go here! The wine glasses had lipstick on them from previous costumers. It(and I use “it” on purpose) is a terrible place and fake elegance and very overpriced for what you get in return.
    

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