Belair House

Review summary

1. J

   Jason

   London

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue very good food looking forward to going back next time
   

   Is this helpful?

   Report
2. J

   Jennifer

   London

   2 reviews

   5.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A beautiful place to dine. They were kind, patient and accommodating. The service was wonderful and the food divine. We had Afternoon Tea and they supplied a box to take home as we could not finish it all. The Christmas decorations are elegant, the fire was lit and made it feel cosy. We are definitely going back.
   

   Is this helpful?

   Report
3. a

   andrew

   London

   19 reviews

   1.0

   19 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I was booked for Sunday Roast but the evening before I received an email telling me the chef had an emergency and they would not be opening the restaurant the next day, so I can’t comment but I won’t be in a hurry to book again
   

   Is this helpful?

   Report
4. S

   Susan

   London

   1 review

   5.0

   1 review

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant lunch in a calm atmosphere with excellent service. We will return as we are local
   

   Is this helpful?

   Report
5. C

   Carrie

   London

   2 reviews

   2.0

   2 reviews

   Dined on 15 September 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Food was very average - even with a limited menu not all choices were available- certainly not worth the cost. It is a lovely building in a beautiful location and should be buzzing on a Sunday - but there was only one other table occupied while we were there and no atmosphere at all. Our waitress was very pleasant but overall not an experience that we will repeat
   

   Is this helpful?

   Report
6. F

   Frances

   London

   1 review

   4.0

   1 review

   Dined on 28 August 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Belair house has just re-opened and we were the only customers in the dining room - the service was excellent and food was good.
   

   Belair HouseResponded on 30 August 2024

   Thank you for sharing your experience and spending your 21st anniversary with us! We are very thrilled to hear that the service was excellent. Hope to see you dine with us again.
   

   Is this helpful?

   Report

7. The reviews below were submitted before 14 August 2024, when this restaurant changed management.

8. OT

   OpenTable Diner

   London

   1 review

   1 review

   Dined on 13 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Arrived for lunch having booked through open table. Place was closed despite showing as open online
   

   Is this helpful?

   Report
9. PJ

   PJMen1

   London

   2 reviews

   2 reviews

   Dined on 7 July 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked a table for my father's birthday through OpenTable. When I arrived, the Belair House was closed for lunch. I can't express how upset and angry I was that a reservation was permitted to be made when the restaurant was closed.
   

   Is this helpful?

   Report
10. IP

    IanP

    London

    1 review

    1 review

    Dined on 16 November 2023

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Belair is in a beautiful setting, the rooms are elegant and spacious the food was delicious but there is a little something that is missing too make it a special experience. The food was very tasty.
    

    Is this helpful?

    Report
11. EP

    EllenP

    London

    1 review

    1 review

    Dined on 28 October 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Today Belair House via Open Book thanked us for dining with them and asked us to rate them - unbelievable as we were unable to dine with them because of their inefficiency and incompetence! After 2 reminders to confirm the booking made on 20/10/23, which were responded to promptly, we arrived at the venue for my daughter's Birthday Afternoon Tea prior to the 12:30-pm booking last Saturday, to find it being prepared for a wedding and to discover that we could not have the booked and confirmed Afternoon Tea! The employee just kept repeating his mantra that we had not chosen the items to eat 48 hours before but in neither of the two messages from them via Open Table had it requested that we did this! We have enjoyed Afternoon Teas many times all over the place including London and this has never been a requirement before. He did not apologise, make any attempt to sort this out and the only thing he kept repeating was what we had not done and that they could not prepare us an Afternoon Tea - although we could stay there and have an Indian meal in their Restaurant - false advertising surely? We will never return, even though my daughter lives nearby and are already suggesting that no one we know does as this was a hugely disappointing and unpleasant experience on a Birthday and what was meant to be a celebration ended up in an unpleasant and unnecessary confrontation. Appalling Customer Service - in fact NO Customer Service.
    

    Is this helpful?

    Report