Bella Napoli

Review summary

1. I

   Irma

   VIP

   Chicago

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to dinner on a Saturday night and received service in a quick and efficient matter. There was a singer that brought an energetic vibe. Food was delicious and a great time.
   

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   Bella NapoliResponded today

   Dear Irma, Thank you for your wonderful review! We’re so glad to hear you enjoyed the food, service, and lively atmosphere with the singer. It’s great to know everything was quick and efficient, making for a fun evening. We look forward to welcoming you back for another great experience soon!
   

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2. D

   Dan

   Chicago

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   When someone in our party clicked on directions on the open table reservations it took him to the wrong address. I mentioned that it was a 90th birthday on the reservation and no acknowledgement was made at the restaurant. Chicken Parmesan could hardly be cut with the knife provided. Tough piece of chicken. For a party of 10 we expected better service, ie water refilled, addtl bread, more than one plate of olive oil and dishes cleared promptly before second course arrived. Not what we hoped for in celebrating our mother’s 90th birthday.
   

   Bella NapoliResponded today

   Dear Dan, Thank you for sharing your feedback, and we’re truly sorry that your experience didn’t meet expectations, especially for such a special occasion. We apologize for the issues with the directions, the lack of acknowledgment for the birthday, and the service challenges you encountered. We understand how important it is to make these moments memorable, and we will address the areas you mentioned—like improving the service and the quality of the Chicken Parmesan—to ensure better experiences in the future. We appreciate your patience and hope we can have the opportunity to provide a much better experience for you and your family next time.
   

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3. e

   eric

   VIP

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   very good food our server was awesome!!!!!!!!!!!!!!
   

   Bella NapoliResponded today

   Dear Eric, Thank you for your great review! We’re thrilled to hear you enjoyed the food and had such an excellent experience with our server. It’s wonderful to know that the atmosphere and service contributed to your visit. We hope to welcome you back soon for more great meals and cocktails!
   

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4. B

   Bianca

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined on 29 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   overall enjoyed our night! first time there, we will be going back!
   

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5. T

   Teresa

   Chicago

   1 review

   2.0

   1 review

   Dined on 28 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Came here for a very overdue date night and left disappointed. We checked in 5 minutes late to the 5:30 reservation and were told our table was given away. They were able to seat us still, but I did not feel like my experience matched all the 5-star reviews I read. The food was good, but make sure you’re on time.
   

   Bella NapoliResponded today

   Dear Teresa, Thank you for sharing your experience. We’re glad to hear the food was good, but we sincerely apologize for the seating issue and the disappointment you felt with your experience. We understand how frustrating it can be, especially when you’re looking forward to a special night. We appreciate your feedback and will work on ensuring that all guests feel welcomed, even if they arrive a few minutes late. We hope you’ll consider giving us another chance for a better experience next time.
   

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6. Z

   Zubie

   VIP

   Chicago

   17 reviews

   5.0

   17 reviews

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the happy hour! Ambiance is comfortable and fun during the holidays! Great food. Great service. I normally don’t eat brussel sprouts but they are so good here the appetizer. Their truffle fries with garlic aioli is the best fries around. Nice serving sizes as well!
   

   Bella NapoliResponded today

   Dear Zubie, Thank you for the fantastic review! We’re so glad to hear you enjoyed the happy hour, ambiance, and the food—especially the brussel sprouts and truffle fries! It’s great to know that even dishes you wouldn’t normally try won you over. We appreciate your kind words and hope to welcome you back soon for more delicious meals and great service.
   

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7. C

   Colleen

   VIP

   Las Vegas

   103 reviews

   5.0

   103 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time dinners, food was great! Excellent server Johnny our server was amazing. Very friendly and efficient.
   

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8. N

   Nikita

   Chicago

   1 review

   4.0

   1 review

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything was great. Second time here and the food was still yummy so will definitely go back. They had live music but it was very loud, I could not hear my table and talk. We were at a table on the farthest side of stage and still very loud, So that was my only negative. If the volume was lowered it would have been perfect.
   

   Bella NapoliResponded today

   Dear Nikita, Thank you for the great review! We’re so happy to hear you enjoyed the food and that your second visit lived up to expectations. We also appreciate your feedback on the live music. We understand how important it is to have a good balance between atmosphere and conversation, and we’ll certainly consider adjusting the volume to make it more comfortable for everyone. We can’t wait to welcome you back for another wonderful experience!
   

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9. t

   terri

   VIP

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We both ordered filet medallions medium rare. They were served well done. Another order was placed. Medallions were medium rare. The sides cauliflower mash and broccoli were ice cold. Server forgot the bread and it was served 45 minutes into the meal. Drinks and food were too expensive for this type of restaurant. Ambiance was nice and there was live music.
   

   Bella NapoliResponded today

   Dear Terri, Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We apologize for the issues with the filet medallions, the cold sides, and the delay in receiving your bread. This is certainly not the standard we strive for, and we will address these concerns with our kitchen and service teams. We appreciate your comments about the ambiance and live music, and we hope you’ll consider giving us another chance to provide a more seamless dining experience.
   

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10. J

    Judy

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a great experience at Bella Napoli….food is excellent!
    

    Bella NapoliResponded today

    Dear Judy, Thank you for your wonderful review! We’re so glad to hear you had another great experience at Bella Napoli. We truly appreciate your kind words about the food, service, and ambiance. It’s always a pleasure to welcome you back, and we look forward to your next visit!
    

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