Benihana - Addison Walk

Review summary

1. N

   Nicholas

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   TERRIBLE EXPERIENCE, Our waiter literally only took our order. Which took him 25 minutes to even come over to the table. And then left all of our dishes & didn’t even offer to refill our water once.forgot 3 things we ordered.And the cook was insanity obnoxious. Dropped plates and on my girlfriend multiple times throughout the whole dinner. Asking very personal questions and making very racial and inappropriate jokes while children were present at the table. Honestly this was the most disappointing birthday dinner of my entire life.And it used to be my tradition.But after this dinner it will definitely be the last time I ever eat at this Benihana’s.
   

   Benihana - Addison WalkResponded today

   Hi Nicholas! We are truly sorry to hear about your recent experience at our restaurant, especially on such an important occasion as your birthday. What you described is unacceptable and far below the standard of service we strive to provide to all our guests. Please accept our sincerest apologies for the delays in service, the lack of attentiveness from your waiter, and the inappropriate behavior you encountered during your visit. This is not reflective of the welcoming and respectful atmosphere we aim to create. Thank you for bringing this to our attention, we hope to have the chance to serve you better in the future. Sincerely, The Management Team
   

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2. J

   Joaquin

   Dallas

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Our cook Gio was awesome our waitress not so much never got drink refills never even came back after the first round of drinks
   

   Benihana - Addison WalkResponded 1 day ago

   Thanks for the feedback, Joaquin. We're sorry to hear that your experience at Benihana - Addison Walk didn't meet your expectations. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback about the drink service and we assure you that we will look into this matter. We hope to have the opportunity to serve you better in the future.
   

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3. C

   Choyce

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very busy but great service they worked really hard to take care of us!
   

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   Benihana - Addison WalkResponded 1 day ago

   Thanks for the review, Choyce! We're thrilled to hear that you enjoyed your experience at Benihana - Addison Walk. It's great to know that our team worked hard to provide great service and that we lived up to your expectations. We look forward to your next visit. Best, The Management Team
   

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4. P

   Paul

   Dallas

   10 reviews

   4.0

   10 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I was trying to get a couple of drinks from the bar before the end of Happy Hour. It took the bartender 25 minutes to prepare them. I was the only one at the bar at the time of my order. I shared my concern with the manager and he went to help the bartender it the drinks still took long. My two drinks were not comped, not cool. Food, chef and server were amazing!! It was a very inconvenient way to begin the evening, since it meant time away from my family waiting for drinks. Why didn’t I order the drinks from our table? I was told, by our server, that the Happy Hour specials were only good at the bar. This is a silly policy!
   

   Benihana - Addison WalkResponded 1 day ago

   Hello Paul, We're really sorry to hear about your experience at Benihana - Addison Walk. We understand how frustrating it can be to wait for drinks and we apologize for the inconvenience caused. We also regret that you felt your concerns weren't addressed properly. We're glad to hear that you enjoyed the food and found our service amazing. We appreciate your feedback and will definitely take it into consideration to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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5. D

   David

   VIP

   Dallas

   11 reviews

   1.0

   11 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We had reservations, but were finally seated about an hour and a half later. After getting a table, it took another hour for the cook to show up. After the cook showed up and the food started coming out, we finally received our salads and soups towards the end of the dinner. At the end, it took another 30 minutes to get to-go boxes and get our bill paid. Thanks to the cook “Manny” for doing a good job cooking and even helped us with the service to get us basic things like utensils, drinks , salads and even to-go boxes. The waiter was nice, but seemed overwhelmed with the multiple tables he was trying to serve. Same thing for the bar service, very nice but overwhelmed. After 1 year, we decided to give this place a second chance, and were equally disappointed. We spent almost $400 when you add the bar service since we had such a long wait with appetizers and drinks. How are you going to make this right, Benihana- Addison? If you ask me, I would like a full refund!
   

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6. K

   Kiran

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   I made a reservation for 7:30. It was me, my husband and my 3 year old. Tell me why they said it would be an 1.5hr wait. Why take reservations? When I explained I have my 3 year old, I can’t wait. They had zero remorse. I even asked why take more reservations than what you can accommodate, they blamed open table. Tacky.
   

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7. V

   Viren

   VIP

   Dallas

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very long wait time despite having reservations. Otherwise great experience.
   

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8. M

   Moriah

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Wait over 1 hour for our reservation. Ended up being in the restaurant for over 3 hours
   

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9. A

   Ashley

   Oklahoma City

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   They sat us an hour later than our reserved time. Food show was bare minimum with little engagement with group. Drinks took 30 min to reach our table.
   

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10. J

    Joseph

    VIP

    Dallas

    6 reviews

    3.0

    6 reviews

    Dined on 29 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    The good: the chef was great, the food was very good. The not so great: our server was good at first, but increasingly grew absent and towards the end of the experience stopped bussing our plates and acted surprised and a bit bothered when we asked for the ice cream and tea that was included in our dinner… also he charged us incorrectly and acted bothered to fix it. Not sure if he was having a bad night, but we were kinda disappointed.
    

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