Benihana - Addison Walk

Review summary

1. J

   Jeremy

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Didn’t have to wait to long to be seated server was nice. The cook was nice as well(very good host/cook). Food was very good.
   

   Benihana - Addison WalkResponded 2 days ago

   Hey Jeremy! Thanks for visiting us at Benihana - Addison Walk! We're thrilled to hear that you enjoyed your dining experience. It's great to know that our team's service and food met your expectations. We're always striving to provide the best for our guests. We appreciate your feedback on the value and we'll certainly take it into consideration. We look forward to serving you again soon.
   

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2. S

   Sam

   Dallas

   10 reviews

   2.0

   10 reviews

   Dined on 1 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We have eaten at Benihana many times over the years, first at North Dallas, then Plano/Legacy, and this latest at Addison. We chose Benihana in celebration of both our birthdays, which are a day apart. While the food was good, the experience did not meet our expectations: - We were not offered forks. We did ask, and they were offered after a portion of our food was already served. - We enjoyed the soup, but we never received our salad. - Our fried rice was served in a bowl, which was literally dumped onto our plates. - The shrimp "appetizer" was actually served as a side to our entree. - Before my Filet Mignon was served, I asked that it be but into smaller bite-sized pieces. It was then cut into such small pieces that it was over-cooked by the time it was served. - No mushrooms were cooked with the Filet Mignon. - We were never even offered dessert. - For whatever reason, the bill was somewhat more that expected, and our birthday coupon was refused because it is no good on the weekends. This last is probably my own fault for not reading the fine print, but I do not recall it ever being refused before. And that was our sole reason for being at Benihana. All in all, the experience was mediocre at best, and it certainly gave us no reason to return.
   

   Benihana - Addison WalkResponded 7 days ago

   Dear Sam, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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3. c

   christina

   Dallas

   1 review

   2.0

   1 review

   Dined on 25 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   i wouldn’t go back to this location…. super dirty!!!! slow service (but knew that from past reviews, so . ok) food - different and very salty (no longer using low sodium soy… and ALLLLL the butter- even asked for light butter) soup, sauces not as good or flavorful * soup dark brown now… i guess i can say the meat wasn’t completely killed??? 👍🏼 but no flavor other than salt (side sauce weak in flavor- so no help there)… yeah- i’d say disaster. the reno from old hibachi spot was a major down grade too. BUT - they have an extra large party table…. so if you need a double table. here you go.
   

   Benihana - Addison WalkResponded on 26 November 2024

   Dear Christina! Thanks for visiting us at Benihana - Addison Walk. We sincerely apologize for the issues you encountered during your recent visit. We're sorry to hear that our food and service did not meet your expectations. Your feedback about the seasoning and taste of our dishes is valuable and will be addressed. We're glad you found our extra large party table, which we believe is perfect for double tables. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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4. L

   Liz

   Dallas

   10 reviews

   vip
   3.0

   10 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   Although the teppanyaki experience was amazing and the food from there was delicious, there was a lot to be said about the service.
   

   Benihana - Addison WalkResponded on 20 November 2024

   Thanks for the review, Liz! We're thrilled to hear that you had an amazing time at our Benihana - Addison Walk restaurant. It's great to know that our teppanyaki experience made your experience even better. However, we're sorry to hear that the service didn't quite meet your expectations. We always strive to provide exceptional service to our guests and your feedback will help us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. S

   Susie

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined on 18 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   The sake tasted like honey, the salad was almost frozen (clearly made that and dressed that morning and out in fridge) the rice was super bland on hibachi and by the time we got our protein - all other food was cold. Not worth the price AT ALL.
   

   Benihana - Addison WalkResponded on 21 November 2024

   Dear Susie! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Addison Walk didn't meet your expectations. We strive to provide our guests with top-notch food and service, and it's clear we missed the mark during your visit. We appreciate your comments about the sushi and salad, as it helps us identify the areas we can improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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6. M

   Markayla

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My server was very attentive and nice. The chef was funny and was great with interacting with the table
   

   Benihana - Addison WalkResponded on 14 November 2024

   Hi, Markayla! Thank you so much for your wonderful review! We're thrilled to hear that you had a great dining experience at Benihana - Addison Walk. It's wonderful to know that our team made you feel welcomed and that you enjoyed the interaction with our chef. We strive to make every guest feel special and we're glad we hit the mark for you. We look forward to serving you again soon!
   

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7. C

   Clarissa

   Charlotte

   1 review

   4.0

   1 review

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was definitely a good time for a crowd like we had. The manager was so nice, funny and friendly. He tried his best to make up for how long it took to get our drinks. Every time we ordered, it was seriously like 15 minutes before we received them. That was even while we sat at the bar before we got to our table. It was my boyfriend and our son’s birthdays. We told multiple people. Other people got a song and the regular birthday treatment. We never got it. The food was decent though, I have had much better. I never had hibachi rice without any flavor before. All the waitstaff were very friendly. I don’t know. Maybe they were so slow because they were just overwhelmed. We wouldn’t let this experience curb us from returning. We probably just won’t for a special occasion.
   

   Benihana - Addison WalkResponded on 11 November 2024

   Thanks for the feedback, Clarissa! We're thrilled to hear you enjoyed your time at Benihana - Addison Walk and that our team was friendly and attentive. We apologize for the delay in service and the lack of a birthday song during your visit. We're always looking to improve and your feedback will help us do just that. We hope to have the opportunity to make your special occasion even more memorable in the future.
   

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8. L

   Laine

   Dallas

   1 review

   3.0

   1 review

   Dined on 8 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Ordered hot green tea and an Iced tea and had to ask 3 times for sugar. Never offered a refill on either one. Shrimp "appetizer" was the last thing cooked and served. Food was great, service not so much.
   

   Benihana - Addison WalkResponded on 9 November 2024

   Hello, Laine! We're truly sorry to hear about your recent experience at Benihana - Addison Walk. It's disappointing to know that we didn't meet your expectations in terms of service and food quality. We strive to provide the best for our guests, and it's clear we fell short during your visit. We appreciate your feedback and will definitely address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
   

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9. C

   Chakara

   Dallas

   47 reviews

   vip
   5.0

   47 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and waitress Jordan was the absolute best. Will definitely be returning!!!
   

   Benihana - Addison WalkResponded on 28 October 2024

   Thanks for visiting us, Chakara! We're thrilled to hear that you enjoyed the food and found our service to be top-notch. We always aim to provide an amazing dining experience and your kind words truly make our efforts worthwhile. We look forward to welcoming you back to Benihana - Addison Walk for another amazing meal. The Management Team
   

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10. D

    David

    Dallas

    9 reviews

    2.0

    9 reviews

    Dined on 21 October 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    Came here a week prior and was in and out in 45mins on a Tuesday night. This time, on a Monday night, the server was really slow showing up to take orders, and was really slow bringing out drinks; then, the soups and salads arrived 20min later when the chef was ready to start cooking; the chef was slow, cooking everything one at a time (finished veggies and onions before even putting meat on the grill); the mushrooms were undercooked; then, the server was really slow taking dessert orders and delivering them. This meal took 2 hours and everyone at the table was getting impatient.
    

    Benihana - Addison WalkResponded on 23 October 2024

    Dear David! Thanks for visiting us at Benihana - Addison Walk. We're sorry to hear about your experience and we sincerely apologize for the inconvenience caused by the service delay and the slow service. We take your feedback seriously and will address these issues with our team to ensure a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're glad to hear you enjoyed the food and we hope that despite this setback, we'll have the opportunity to serve you better in the future. Best regards, The Management Team
    

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