Benihana - Boca Raton, FL

Review summary

1. M

   Moe

   VIP

   Los Angeles

   30 reviews

   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another excellent dining experience at this location. We love this location, the food and the staff.
   

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2. S

   Shakkamiche

   VIP

   West Palm Beach

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   My Chef Gabriel was very entertaining and food was superb.
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Thanks for the review, Shakkamiche! We're thrilled to hear that you had a great experience with our Chef at Benihana - Boca Raton, FL. It's wonderful to know that you enjoyed the food and found our service entertaining. We strive to provide an exceptional dining experience for all our guests, and your feedback is a testament to that. We look forward to serving you again soon!
   

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3. N

   Nicole

   Orlando

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Extremely understaffed. Not the usual hibachi experience.
   

   Benihana - Boca Raton, FLResponded 4 days ago

   Thanks for the review, Nicole. We're sorry to hear that your experience at Benihana - Boca Raton, FL didn't meet your expectations. We strive to provide our guests with the best experience, and it's clear we fell short in this instance. We understand that our staffing levels didn't meet your expectations, and we apologize for the inconvenience. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the unique hibachi experience you deserve. Best, The Management Team
   

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4. r

   robert

   West Palm Beach

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The chef that handled all the cooking in front of us was very good. The waiter hardly ever showed up during the 2 1/2 hours we were there. I thought there were not enough waiters in the restaurant compared to the amount of people.
   

   Benihana - Boca Raton, FLResponded 4 days ago

   Hey Robert, We appreciate your feedback and sorry to hear about the service during your visit. At Benihana - Boca Raton, FL, we always strive to provide excellent service and it seems we fell short during your visit. We're glad to hear that you enjoyed the chef's performance and we're continuously working on improving our service. We hope you'll give us another chance to provide you with a better dining experience. Thanks again for your feedback. Best, The Management Team
   

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5. M

   Moe

   VIP

   Los Angeles

   30 reviews

   5.0

   30 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Our server Juan was outstanding with his top-level customer dedication. Delly our cook was also fantastic as he cooked our meals. Kudos to John the GM for all of his focus on ensuring the customers are taken care of. Absolouting we love this location and the amazing staff and leadership. Thanks and keep up the great work. Moe & Liya
   

   Benihana - Boca Raton, FLResponded 5 days ago

   Hey Moe, We're absolutely thrilled to hear about your fantastic experience at Benihana - Boca Raton, FL! It's wonderful to know that our team's dedication to our customers made your visit memorable. We're also glad that you enjoyed our food and found our service to be top-notch. Your kind words are greatly appreciated and we're thrilled that we could provide you with a great dining experience. We look forward to serving you again soon! Best regards, The Management Team
   

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6. E

   Elizabeth

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time! Delicious food! Great chef! Will be back again
   

   Benihana - Boca Raton, FLResponded 5 days ago

   Thanks for visiting us, Elizabeth! We're thrilled to hear that you had a fun time at Benihana - Boca Raton, FL. It's great to know that you enjoyed our food and the chef's culinary skills. We strive to provide a memorable dining experience for all our guests and your feedback is a testament to that. We look forward to welcoming you back soon!
   

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7. D

   Dalecia

   Orlando

   1 review

   4.0

   1 review

   Dined on 16 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Make a reservation at your own risk, it means nothing. Reserved a table for 3 at 6:00 but wasn't seated until 6:30. What's the point of a reservation if we have to wait anyway??
   

   Benihana - Boca Raton, FLResponded 6 days ago

   Thanks for the review, Dalecia. We're sorry to hear about your experience at Benihana - Boca Raton, FL. We understand how frustrating it must have been to wait despite having a reservation. We're always working on improving our service and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better dining experience. The Management Team
   

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8. l

   lina

   West Palm Beach

   5 reviews

   1.0

   5 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I have always loved Benihana and my to go place for special occasions. I knew on Valentine weekend would be a wait even with reservations, but this time it was ridiculous long wait. The chef did not know what he was doing, and the server rude and unfriendly. You could feel the stress in the atmosphere.
   

   Benihana - Boca Raton, FLResponded 6 days ago

   Hello Lina, We're truly sorry to hear about your recent experience at Benihana - Boca Raton, FL. It's disheartening to hear that you had to wait despite having a reservation, and that you felt uncomfortable with the service provided. We strive to provide a positive and enjoyable dining experience for all our guests and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service and atmosphere. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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9. E

   Enid

   VIP

   New York City

   22 reviews

   3.0

   22 reviews

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   We had a 6:15 reservation We had to wait over 30 minutes to be seated It took a while before a server came for drink order After a time we gave out food order and it took a while for the food to arrive to start cooking The servers were terrific. I believe the problem with the food was in the kitchen not the servers
   

   Benihana - Boca Raton, FLResponded 6 days ago

   Thanks for the feedback, Enid. We're glad to hear you enjoyed your experience at Benihana - Boca Raton, FL. We apologize for the delay you experienced and the issues with your order. We strive to provide efficient service and it seems we fell short during your visit. We're glad to hear that our servers provided excellent service. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
   

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10. G

    Gregg

    VIP

    New York City

    1 review

    1.0

    1 review

    Dined on 15 February 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 3

    Cannot accommodate proper timing of reservations.
    

    Benihana - Boca Raton, FLResponded 7 days ago

    Thanks for the review, Gregg. We're sorry to hear about the timing issue you experienced at Benihana - Boca Raton, FL. We understand how frustrating that can be and we're working on improving our reservation system. We hope to have the opportunity to serve you again and provide a better experience.
    

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