Benihana - Downey, CA

Review summary

1. N

   Natalie

   VIP

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chef Nate was the best as recommended by chef Maria loved it thank you to our server Andrew
   

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2. C

   Christina

   VIP

   San Diego

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 1

   Stephany the server was great but our chef Sara was not interactive and hardly spoke. It sucked that we Missed the Benihana experience of fun of being cooked in front of for my grand daughter’s birthday.
   

   Benihana - Downey, CAResponded today

   Hi, Christina! Thank you for choosing Benihana - Downey for your family celebration. We're glad to hear that you had a positive experience with our service. However, we're sorry to hear that your interaction with our chef was not as enjoyable as you had hoped. We always strive to provide an enjoyable dining experience for our guests, and it seems we fell short this time. Your feedback is important to us and we will certainly use it to improve our service. We hope to have the opportunity to serve you and your family again soon. Best regards, The Management Team
   

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3. A

   Alicia

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Waited almost 2 hours for our chef to start our order! Where informed that they where short on cold.
   

   Benihana - Downey, CAResponded today

   Hi, Alicia! We're truly sorry to hear about your experience. Waiting for more than 2 hours for your order is not the standard of service we aim to provide. We understand your frustration and we are looking into this matter to ensure it doesn't happen again. We appreciate your patience and your high ratings on our food and value. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Downey Management Team
   

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4. E

   Elva Noemi

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   I had reservations for 5:15p, I understand some delay but not over an hour to be seated and another hour to actually start eating, even after checking in early at 4:40p. Food was good as always and service once seated was good but the wait time was ridiculous, especially because we had reservations.
   

   Benihana - Downey, CAResponded 1 day ago

   Hello, Elva! We appreciate you taking the time to share your experience at Benihana - Downey. We're glad to hear that you enjoyed the food and found our service good. We apologize for the wait time you experienced, and we understand how frustrating that can be. We assure you that it was not our intention to keep you waiting. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team
   

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5. K

   Keshia

   Los Angeles

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Really enjoyed the cook. The food tasted amazing!
   

   Benihana - Downey, CAResponded 1 day ago

   Hey Keshia! Thanks for the review! We're thrilled to hear that you enjoyed your experience with our chef at Benihana - Downey. It's wonderful to know that our food lived up to your expectations! We strive to provide the best dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon.
   

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6. P

   Piers

   VIP

   Las Vegas

   29 reviews

   4.0

   29 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   It was a bit crowded. Server had a little bit of a hard time keeping up. The Chef Chico was really good. Food was very good.
   

   Benihana - Downey, CAResponded 3 days ago

   Thanks for visiting us, Piers. We're glad to hear that you enjoyed our Chef Chico and found our food very good. We apologize if the service was a bit crowded during your visit. Your feedback is valuable and we'll certainly work on improving our service. We hope to welcome you back soon.
   

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7. M

   Michelle

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quail was pur chef and he was GREAT! It was fun and he was so energetic and engaging with our table. Our group really enjoyed his entertainment!
   

   Benihana - Downey, CAResponded 3 days ago

   Hi Michelle! Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a great time at Benihana - Downey. It's wonderful to know that our chef's performance and entertainment added to your enjoyment of your meal. We always strive to provide our guests with an energetic and enjoyable dining experience, and it's rewarding to hear that we succeeded. We look forward to serving you and your group again soon! Best regards, The Management Team
   

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8. C

   Chané

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   I like having my birthday dinner here every year. Although they increased the prices by and decreased the amount of food you get, I still really like coming.
   

   Benihana - Downey, CAResponded 3 days ago

   Hi, Chané! Thank you for choosing Benihana - Downey for your birthday dinner. We appreciate your loyalty and your continued support. We understand that you found our prices higher and the portion sizes smaller. We're always striving to provide the best experience for our guests and your feedback helps us do that. We're glad to hear that you still consider your birthday dinner a favorite among many of your friends and family. We look forward to serving you again soon. Best, The Management Team
   

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9. N

   Neisha

   Los Angeles

   9 reviews

   3.0

   9 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The service was not the best. The hostess sat us down and after 20 minutes she came back to take our orders. I speak very clear English but she still seemed to ask questions over again. The problem is that no one at the table could understand her(hostess). She was helping out because it was no waiters/waitresses available. Soon after we had two different people serving our table. It was just an ok experience.
   

   Benihana - Downey, CAResponded 3 days ago

   Hi, Neisha! Thank you for taking the time to share your experience at Benihana - Downey. We sincerely apologize if your visit did not meet your expectations. We strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will definitely work on improving our staffing to ensure better communication. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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10. R

    Rulywndra

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I came in to celebrate my 50th first birthday and my daughter‘s new position on her new job and everything was amazing. Thank you so very much. Continue to do a wonderful amazing job. Thank you.
    

    Benihana - Downey, CAResponded 3 days ago

    Thanks for the feedback, Rulywndra! We're thrilled to hear that your 50th first birthday celebration at Benihana - Downey was memorable and enjoyable. It's always a pleasure to celebrate special moments with our guests, and we're glad we could make your day memorable. We appreciate your kind words and look forward to many more celebrations in the future. Best, The Management Team
    

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