Benihana - Temecula, CA

Benihana - Temecula, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Stephanie

   San Diego7 reviews

   2.0

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Unfortunately, we did not have the usual good experience that we get from other Benihana restaurants. From a safety aspect, it appeared the exhust hood over our teppen table wasn't working in the beginning, as smoke/steam was going into guest's faces and staff kept messing with it, but didn't say anything. About halfway through service, they got it working, thoit was not studying enough to get all the steam/smoke. Our Teppen cook did not appear to be experienced. His cooking timing was off and there were big gaps in between the rice, veggies and meats/seafood. He forgot to serve dipping sauces. After we asked him twice, we then had to ask the server for sauce. The zucchini was partially cooked. He didn't serve the onions until the end, when almost everyone was done eating. Then food tasted fine. When cooking the shrimp, he cut them in half lengthwise, I've never seen this before. He then realized there was a miss print on the order and he was short shrimp. He divided up the shrimp to make up for it, shorting us the jumbo shrimp we ordered as part of the Benihana Delight to give to the other people who were not part of our group. At the end of service, he brought up more shirmp, apologized to the other group for misreading their order and prepared them extra shrimp at no cost. This isn't the first time my family has experienced less than expected service from this location, so not sure if we'll return to this one.
   

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2. E

   Eliana

   Greensboro1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Great food but service lacked only because they were understaffed
   

   Benihana - Temecula, CAResponded today

   Thanks for the review, Eliana! We're thrilled to hear that you enjoyed our food at Benihana - Temecula, CA. We always strive to provide top-notch service to our guests, and we're sorry to hear that you felt the service was lacking during your visit. We appreciate your feedback and will use it to improve our service. We hope to see you again soon for an even better experience!
   

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3. N

   Narasi

   Columbus15 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate a birthday. There were 8 of us and we had a great time. Both the person who waited on us and the hibachi chef who prepared the table-side food were great. The food quality was very good. As expected the food was standard for this type of place but the meats were high quality and the steak was done just right. The place is well lighted and clean. Even without drinks and sharing dishes it was about $40 per person - so not exactly cheap. I would recommend this place.
   

   Benihana - Temecula, CAResponded 1 day ago

   Hi Narasi, Thank you for choosing to celebrate your birthday with us at Benihana - Temecula, CA. We're thrilled to hear that you and your party had a great time and enjoyed the food and service. We take pride in providing high-quality meals and we're glad that you found the meats to be of high quality and the steak to be done just right. We also appreciate your kind words about our cleanliness and lighting. We understand that our prices may not be for everyone, but we're glad that you found the experience to be worthwhile. We hope to serve you again soon. Best regards, Benihana - Temecula, CA Management Team
   

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4. B

   Brendon

   Unspecified1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Ashely was our server. Never going here again because of her. So sad because other times and our last server was chefs kiss! No other times have I experienced such a horrible server in my entire life! She was gone the entire time. Instructions and orders were given clear and specific and were still not being able to be fulfilled. Came back confused and with nothing. Asked for Diablo sauce more than three times. Never once did she come around to AT THE LEAST check for what our table needed or wanted. Swapped herself out for a different server and basically only came back to get her name on the check to get the tips LOL! SHAKING MY HEAD! She’s been working for more than one year is what she claims but can’t do the bare minimum of checking back with her table. Our reservation was at 4pm in which we got seated at that time yet we didn’t get a chef until 5:30pm. She thinks she got away with just acting dumb walking away and coming back like very half hour. UNBELIEVABLE! She thought I was being unfair to her but I was stating the facts of her behavior and “customer service.” What she needs to know is that it was unfair for me and my partner and all the others at my table. She wasn’t slow. She was inconsiderate and lazy. It would be different if she was at least TRYING and was slow but no. No effort was given. Just plain and simple. What a way to end my night! Thanks, Ashley!
   

   Benihana - Temecula, CAResponded today

   Dear Brendon, We sincerely apologize for the experience you had during your recent visit. Providing excellent service is our top priority, and it’s disappointing to hear that we fell short. We appreciate your honest feedback and will be addressing this matter with our team to ensure better service in the future. We truly value your past visits and would love the opportunity to make things right. If you’re open to it, please reach out to us directly so we can discuss this further. Your satisfaction is important to us, and we hope to regain your trust. Best, The Management Team
   

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5. OT

   OpenTable Diner

   Los Angeles1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The thing I was really looking forward was the chicken fried rice. And sadly I was disappointed I have been to Benihana before and the rice is usually on point. But this time it was very hard and difficult to chew and almost burned.
   

   Benihana - Temecula, CAResponded 2 days ago

   Dear Guest, We're really sorry to hear about your recent experience at Benihana - Temecula, CA. It's disappointing to know that our chicken fried rice did not meet your expectations. We pride ourselves on our culinary skills and it's disheartening to hear that we fell short. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to impress you with our food in the future. Best, The Management Team
   

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6. OT

   OpenTable Diner VIP

   Orange County8 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Dylaina was super attentive and cheerful! Our chef Kelly was very engaging and entertaining!
   

   Benihana - Temecula, CAResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Temecula, CA. Our team always strives to provide attentive and cheerful service, and we're glad you felt it reflected in your visit. It's wonderful to know that you found our chef engaging and entertaining as well. Your kind words mean a lot to us and we look forward to welcoming you back soon.
   

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7. OT

   OpenTable Diner

   Las Vegas1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was good and the food was good too I really enjoyed
   

   Benihana - Temecula, CAResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience at Benihana - Temecula, CA. It's wonderful to know that our service and food met your expectations. We strive to provide our guests with a memorable experience and your positive feedback is a testament to our efforts. We look forward to serving you again soon. - The Management Team
   

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8. OT

   OpenTable Diner

   Orange County1 review

   3.0

   Dined on 16 March 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 1

   Meal was very good, wait was long even with reservations. Cook was uninspired but was trying. Wait staff was slow and not proactive.
   

   Benihana - Temecula, CAResponded on 17 March 2025

   Dear Guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed your meal, but we’re sorry the wait time, cook’s performance, and service didn’t meet your expectations. Waiting longer than expected, even with a reservation, and receiving slow service is unacceptable, and we appreciate you bringing this to our attention. We’ll address these issues with our team to improve both service and the overall experience. Your feedback is valuable, and we hope you’ll give us another chance to deliver the excellent experience we strive for.
   

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9. G

   Gina VIP

   Palm Springs385 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prices are still a bit high, but the server Alec and the chef Levi were exemplary!
   

   Benihana - Temecula, CAResponded 5 days ago

   Thanks for the feedback, Gina! We're thrilled to hear that you enjoyed your experience at Benihana - Temecula, CA. We understand your concerns about the prices and we're always looking for ways to improve. We're glad to know that our team's service met your expectations. We hope to welcome you back soon!
   

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10. OT

    OpenTable Diner

    Wexford2 reviews

    2.0

    Dined on 13 March 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    For the most part our waitress was good, however the chef was horrible! He over cooked everything!
    

    Benihana - Temecula, CAResponded on 14 March 2025

    Dear Guest, Thank you for your feedback. While we're glad to hear that your waitress provided good service, we’re truly sorry that your experience with the chef did not meet expectations. Overcooked food is not the standard we strive for, and we sincerely apologize for this. We appreciate you bringing this to our attention, and we’ll be sure to address it with our team to ensure a better experience in the future. We’d love the opportunity to make it up to you—please feel free to reach out to us at [contact info] so we can discuss further. Best regards, The Management Team
    

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