Benihana - Temecula, CA

Review summary

1. C

   Clara

   San Diego

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Came for Christmas dinner with a reservation and called in TWICE the day of to confirm our reservation to make sure we didn’t have to encounter long wait times that Benihana is so notorious for. No one warned us for the insane overbooked scene we were about to walk into on either phone calls. We drove a great distance for a Christmas dinner that was simply ruined by you guys. And at that time, all the other restaurants were nearing their closing time, leaving us having to drive back home with two hungry children and no Christmas dinner. Benihana has to do better and avoid overbooking. Over 45 people were in front of us according to the hostess and manager who were BOTH unapologetic and acting like it’s the norm. How disgraceful.
   

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2. A

   Angelina

   San Diego

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Why have a reservation system if you can’t honor reservations?? I felt so bad for the staff, they said corporate does not allow them to ask people to leave or put a time limit on their table. I understand that’s not typically wanted by any guest but when they’re 1.5 hours behind on all reservations, then service is rushed, the whole experience is just not worth it. Either limit the tables or the reservation time slots. All staff were so nice and worked to be so helpful and make sure nobody was going hungry. Food was just ok. The show felt rushed and quiet. For $50 a person, it’s not worth it. Plus, the cook used the same flavoring on everything so the entire dish tasted the same. Had a small hair on my food so definitely lost my appetite and fell exhausted since we had to eat so late. Giving the overall experience a 3 stars because the crowd was fun and the staff did everything they could to make it work. They worked hard and did their best.
   

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3. M

   Mil

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked reservations for 7pm yesterday, which they accepted. When me and my group came in at 7, they told us that it would be a 50 minute wait even though we had reservations. I pushed but the host coldly said “full house. Sorry about that”. I came back after 50 minutes and she told me there’s still 6 tables ahead of me. I asked why they accepted my reservation then only to waste our time and make us wait two hours. They were dismissive. We left to Habachi Buffet which was excellent.
   

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4. A

   Amy

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Wait was horrific even though we had a reservation! Reservation was at 6:15 we didn’t get sat till 715 and I didn’t have a glass of water in front of me until 8 o’clock. We got home at 10:15 and we live nearby so that blows!
   

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5. J

   Joe

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Super disappointed. I made a reservation for 3:45 PM. I get there to check in at 3:35 PM and the hostess could not have been any more rude. I went to the front counter “ I’m here to check in and gave her my name” she said is there anything else I can help you with? I said how long until I’m seated? She said there is 10 tables ahead of me and it’s probably going to take 1 hour and 30 minutes. I said I have a reservation for 345 and she said.” there is lots of people ahead of you and there’s nothing I can do.” in a very rude and condescending tone. What is the point of making reservations if you can’t be seated on the time that you make a reservation for. Super disappointed. 
   

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6. C

   Cheri

   Orange County

   27 reviews

   2.0

   27 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Sadly we will not dine at this location again. This was our third visit with a very long delay to be seated. Our reservation (albeit on Christmas Eve) was at 6:15. We were not seated until 7:45. We sat at the table for half an hour after being seated before the chef showed up. Finished at 9:45. The fried rice was burned and the shrimp appetizer was served very last. Everything was off and it was not our usual Benihana experience. The staff seemed unconcerned about the wait time.
   

   Benihana - Temecula, CAResponded 1 day ago

   Hey Cheri, We're truly sorry to hear about your recent experience at Benihana - Temecula, CA. It's our priority to provide timely service and delicious food, and we apologize for falling short during your visit. We understand how frustrating it can be to wait, especially on a busy day, and we're sorry for any inconvenience caused. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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7. F

   Frederick

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had reservations for 6PM but we had to wait well over an hour for our table!!!
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for the review, Frederick. We're sorry to hear about the long wait you experienced despite having reservations. We understand how frustrating that can be and we apologize for any inconvenience it may have caused you. We're glad to hear that you enjoyed our food. We hope to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Temecula, CA
   

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8. K

   Kathleen

   San Diego

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve been going to Benihana’s for the last 20 years on Christmas Eve in San Diego. This year we decided to try the location in Temecula because it is so close to our house. This was the worst experience my family has ever had at a Benihana location. The service was horrible, the food was over cooked and seasoned far too much. This terrible experience took over 3 hours from check in to receiving the check. I couldn’t be more disappointed with what was provided us at this location. Will definitely never go back.
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for visiting us, Kathleen. We're truly sorry to hear about your disappointing experience at our Temecula location, especially on such a special occasion as Christmas Eve. It's clear from your feedback that we didn't live up to our usual standards and for that, we sincerely apologize. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We value your feedback and will use it to improve. We hope you'll consider giving us another chance to make it right in the future. Best, The Management Team
   

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9. C

   Cheryl

   VIP

   Sacramento

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 3

   We made a reservation for 4:15 pm and we were not seated until 5:15 pm
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for visiting us, Cheryl. We're sorry to hear about the long wait time you experienced during your visit to Benihana - Temecula, CA. We understand that it can be frustrating, especially when you're looking forward to a meal. We're glad to hear that you enjoyed our food and service. We'll certainly take your feedback into account to improve our service. We hope to welcome you back soon for a more seamless dining experience.
   

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10. D

    Debbie

    San Diego

    1 review

    4.0

    1 review

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 2

    We arrived early for our 2pm reservation. As expected, we had to wait a few minutes for our table. Not a problem. We waited at our table for approximately 15 minutes when another family sat at our table. We then waited another 15-20 minutes before we were able to flag someone down. The manager came to our table, profusely apologizing for our wait and really had no explanation. She offered us water and a few appetizers for our inconvenience. After that, service was good and the chef was funny and totally changed the atmosphere. Turned out to be a good time!!
    

    Benihana - Temecula, CAResponded 1 day ago

    Hey Debbie, We're really sorry for the long wait you experienced. We understand that it can be frustrating, especially when you have a reservation. We're glad to hear that you had a good time at our chef's table, though. We're committed to improving our service and your experience will help us with that. We hope to serve you again soon. Best, The Management Team at Benihana - Temecula, CA
    

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