Berrellis Italian Chophouse

Review summary

1. M

   Mike

   New York City

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Appetizers and food and came out at the same time which was after sitting there for 30 minutes. They did not have any forks and had to find forks for us to eat with. Ordered both steaks medium rare and both came out medium well. Overall bad experience.
   

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2. G

   Gretchen

   San Francisco

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Berellis was difficult to get a reservation for, but worth the wait. Food was great. Highly recommend Tuna Tartare and Crab appetizers. Seafood Risotto and Short Rib entrees were spot on, Chicken Parm and Fettuccine Alfredo were average Italian takeout level. Servers were all super friendly. Lawrence took care of our family while doing double duty as the upstairs bartender. Overall great experience, our best meal at Camelback.
   

   Berrellis Italian ChophouseResponded today

   Dear Gretchen, Thank you so much for your kind review! We're thrilled to hear that your experience at Berrelli’s was worth the wait. It’s wonderful to know that you enjoyed the Tuna Tartare, Crab appetizers, Seafood Risotto, and Short Rib entrees—those are some of our favorites too! We appreciate your honest feedback on the Chicken Parm and Fettuccine Alfredo, and we'll certainly keep that in mind as we continue to improve. We're also glad to hear that Lawrence provided excellent service while attending to his duties as the bartender. He will be pleased to hear your compliments! Thank you again for your feedback, and we look forward to welcoming you back for more great meals in the future! Best regards, The Camelback team
   

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3. p

   peter

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   If you lost a bracelet itwas turned into the Mgr Orlando.
   

   Berrellis Italian ChophouseResponded today

   Dear Peter, Thank you for taking the time to share this information. We appreciate your honesty and thoughtfulness in ensuring the lost bracelet was turned in to Manager Orlando. If anyone reading this has misplaced a bracelet, please don’t hesitate to reach out to our team or visit the front desk to inquire further. Thank you again for your kindness, Peter! Best regards, The Camelback team
   

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4. K

   Kristina

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were hesitant to go for dinner there after reading recent reviews but since everywhere else was booked we had no choice . Our experience was very good . Quick service both for drinks, appetizers and food . Our waiter was funny and friendly. Food was good , not wow but solid . It is expensive but everything is expensive nowadays. We arrived at 5, and left 6:30, no rush .
   

   Berrellis Italian ChophouseResponded today

   Dear Kristina, Thank you for giving us a chance and sharing your experience with us. We’re so pleased to hear that you had a very good evening, with quick service and a funny, friendly waiter adding to your enjoyment. We appreciate your honest feedback about the food and will continue to work toward creating those "wow" moments for our guests. Your understanding about pricing in today’s climate means a lot, and we’re glad you felt unrushed during your visit. It was a pleasure serving you, and we hope you’ll consider dining with us again in the future. We’d love the opportunity to make your next experience even better! Warm regards, The Camelback team
   

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5. C

   Christopher

   Washington DC

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   I rarely leave reviews but I am disappointed we chose your restaurant for Christmas dinner. We waited an hour for 2 entrees. No one filled our waters. The manager explained that the food was about to come out but we decided to go somewhere else. My wife and I shared a salad. The right thing to do is comp the salad. I worked in food and beverage for more than 10 years. I understand and have worked most holidays. What happened was unacceptable. We are guests at the resort and expect (given the amount of money spent) more.
   

   Berrellis Italian ChophouseResponded 4 days ago

   Dear Christopher, We sincerely apologize for the experience you had during your Christmas dinner. We understand how important it is to enjoy a seamless and timely meal, and it is disappointing to hear that we did not meet your expectations. While we do our best to provide excellent service, especially during busy times like Christmas, it’s clear that we fell short in this instance. We appreciate your understanding of the complexities involved in working on holidays, but we also recognize that waiting an hour for entrees, especially without proper attention to details like refilling waters, is unacceptable. We hope that despite this disappointment, you will consider giving us another opportunity to provide a better dining experience in the future. Warm regards, The Camelback team
   

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6. J

   Joseph

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   Steak was very good as were the appetizers of calamari and crabcakes. Waitress told us we needed to order sides as everything was a la carte but turned out the premium steaks come with a side. Quite expensive at $440 for 3 adults and a child. That included $75 for a bottle of wine though.
   

   Berrellis Italian ChophouseResponded on 23 December 2024

   Dear Joseph, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the steak, calamari, and crab cakes! We apologize for the confusion about the sides, and we’ll make sure our staff provides clearer information about menu details moving forward. We understand that the cost of the meal may have felt high, especially with the additional charges for wine. We strive to offer quality dishes and an excellent dining experience, and we appreciate your understanding of the pricing. We hope to welcome you back soon and provide an even better experience. Best regards, The Camelback team
   

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7. A

   Allison

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Family dinner - we went at 5:15 and were one of the first tables seated. Took about an hour to get our entrees with no appetizers being ordered. Service was friendly.
   

   Berrellis Italian ChophouseResponded 4 days ago

   Dear Allison, Thank you for sharing your feedback. We’re glad to hear that our service team was friendly during your visit. However, we apologize for the delay in receiving your entrees. We understand how frustrating it can be to wait, especially when you're one of the first tables seated. We’ll be reviewing our kitchen and service timing to ensure a smoother experience for future guests. We appreciate your patience and hope to have the opportunity to serve you again soon with a more timely dining experience. Warm regards, The Camelback team
   

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8. A

   Amanda

   Washington DC

   1 review

   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our service was great but the food was just average.
   

   Berrellis Italian ChophouseResponded on 9 December 2024

   Dear Amanda, Thank you for sharing your feedback! We’re glad to hear that you received great service during your visit. However, we’re sorry that the food didn’t quite meet your expectations. Your comments are valuable to us, and we’ll share them with our culinary team as we continuously strive to improve. We hope to welcome you back in the future for an experience that exceeds your expectations in every way. Best regards, The Camelback team
   

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9. T

   Thomas

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and very nice service. We were impressed with the wine selections. Food prepared just right
   

   Berrellis Italian ChophouseResponded on 9 December 2024

   Dear Thomas, Thank you for taking the time to leave such a kind review! We're delighted to hear that you enjoyed the food, service, and wine selections. It’s wonderful to know that everything was prepared just right and left a great impression. We look forward to welcoming you back for another memorable dining experience! Warm regards, The Camelback team
   

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10. D

    Danielle

    New York City

    5 reviews

    4.0

    5 reviews

    Dined on 30 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    The food was good considering the 3.8 stars. Service was also good. Portions were decent.
    

    Berrellis Italian ChophouseResponded on 2 December 2024

    Dear Danielle, Thank you for sharing your feedback. We’re happy to hear that you enjoyed the food and service during your visit. We always strive to provide great meals and a pleasant experience for our guests, and your comments are appreciated. We hope to welcome you back for another enjoyable meal soon! Best regards, The Camelback team
    

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