Big Star West Town

Review summary

1. J

   Jacob

   Chicago

   1 review

   1.0

   1 review

   Dined on 8 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Took over 20 minutes before a server even talked to us, took additional 30 minutes to get the drinks. 50+ minutes from sitting down to receiving drinks. Ridiculous
   

   Big Star West TownResponded on 16 November 2024

   Hi Jacob, We are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. We hope to have you back soon to make up for any shortcomings you may have had during your last visit.
   

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2. B

   Brian

   Chicago

   22 reviews

   3.0

   22 reviews

   Dined on 8 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Big Star had a very off night. I could not tell why they were so backed up but our party had a 7 PM reservation. Between the two apt for our table, our server and then our order, we did not get receive our initial order till 8:25. This did not appear to be the vault of our server per se, but the whole restaurant (bar, kitchen, host, etc). Very disappointing.
   

   Big Star West TownResponded on 16 November 2024

   Hi Brian, I'm really sorry that we missed the mark during your visit. Honest feedback like this is very much appreciated, as it will help us learn from mistakes and grow. We'd love to have you back soon to make up for any shortcomings you had during your last visit.
   

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3. B

   Brian

   Chicago

   36 reviews

   vip
   5.0

   36 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good as always. But, because of the menu change, I have to go on certain days to get my favorite dish. I say dish because they took away the other favorite I liked. They can update the whiskey/tequila list as well.
   

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4. B

   Brian

   Chicago

   36 reviews

   vip
   4.0

   36 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   What?!?! The menu changed?!?! I miss the camarones borachas already. And my favorite Civiche is only offered on Fridays (when I typically don’t stop in). Please bring them back. My love for their varieties of whiskeys and tequilas stays the same. However, maybe add a few more changes.
   

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5. B

   Brian

   Chicago

   36 reviews

   vip
   5.0

   36 reviews

   Dined on 27 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always. Great food, excellent selection of whiskeys and tequila/mezcals.
   

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6. B

   Brian

   Chicago

   36 reviews

   vip
   5.0

   36 reviews

   Dined on 27 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time. Good food, great whisky, friendly knowledgeable staff.
   

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7. L

   Leon

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 11 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for brunch and the chilaqueles and pork milanese and both were excellent!
   

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8. PS

   PattyS

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 27 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from server! made it fun and tasty
   

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9. j

   jbrosario

   Chicago

   19 reviews

   5.0

   19 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Noise level Great for sitting outside by Ogden Ave. Delicious device, enjoyed the Brussel sprouts Tostada: nice variation! White wine bottles overpriced, as usual at restaurants, but enjoyed the Portugal's Vino verde.
   

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10. JS

    JasonS

    Chicago

    1 review

    5.0

    1 review

    Dined on 21 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The queso fundido was outstanding. The Pescador tacos are the best fish tacos in Chicago. The spicy margaritas were outstanding. Highly recommend this positive energy location. The service was terrific!
    

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