Bison Bar & BBQ

Review summary

1. K

   Kealan

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Quick and brilliant service, really lovely food too
   

   Bison Bar & BBQResponded on 15 November 2024

   Hi Kealan, Your kind words made our day! We're very proud of our good service, I'm glad it was noticed. Thanks for taking the time to leave us a review. We hope to see you again soon! Best Wishes, Michelle McCann Restaurant Supervisor
   

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2. J

   John

   Dublin

   1 review

   2.0

   1 review

   Dined on 25 October 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Initial waitress who seated us was lovely, very nice and welcoming a credit to the bar, however the waitress that took us the bill asked me how much i wanted to tip out loud in front of everyone, this is an absolute disgrace, i always leave a generous tip but on this occasion all i gave was 10 euro, i just hope the 10 euro will make up for me never coming back or recommending this place to anyone ever again which ive done on multiple occasions.
   

   Bison Bar & BBQResponded on 27 October 2024

   Hey John I've messaged you privately, I hope to hear from you soon. Many Thanks Reece McCann Bar Supervisor
   

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3. M

   Mary

   Dublin

   1 review

   2.0

   1 review

   Dined on 8 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   Place could be cleaner, staff were pleasant, not their fault there were no customers. Food was poor quality. Won’t be returning & wouldn’t recommend.
   

   Bison Bar & BBQResponded on 14 September 2024

   Hi Mary, I’m sorry to hear that your experience didn’t meet your expectations. We are always striving to improve, and your comments are important to us. I’m glad to hear that our staff made a positive impression despite the other issues. We appreciate your feedback and hope you might consider giving us another chance in the future. Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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4. OT

   OpenTable Diner

   Dublin

   1 review

   5.0

   1 review

   Dined on 7 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Brilliant food, excellent service, no complaints whatsoever, will definitely be back
   

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   Bison Bar & BBQResponded on 9 July 2024

   We're overjoyed to hear about your fantastic experience! Thanks for dining with us and sharing your feedback. Cheers to more memorable meals ahead! Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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5. CL

   CarolinaL

   Dublin

   2 reviews

   4.0

   2 reviews

   Dined on 7 July 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We have the combo meat that it was delicious. Good pint and the place are very clean and comfy. The staffs are lovely
   

   Bison Bar & BBQResponded on 9 July 2024

   Hi Carolina. Your kind words made our day, we're glad you like our meats and our staff. Thanks for taking the time to leave us a review. We hope to see you again soon! Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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6. AD

   AliceD

   Dublin

   3 reviews

   4.0

   3 reviews

   Dined on 16 June 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   We ordered food and drinks and we the drinks were half glass the staff come to the table to say that the prices at menu were not updated and that we would be charged for the new prices. Why they didn’t let we know it when ordering???? The situation was very awkward.
   

   Bison Bar & BBQResponded on 18 June 2024

   Dear Alice, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Your feedback is important and highlights areas we need to improve. We recently had new staff in training, which contributed to the oversight. This is not an excuse, but we acknowledge that our service fell short on that. We should have informed you of the price changes when ordering, and we regret the awkward situation it created. Please know that we are addressing these training issues to prevent similar incidents. We hope to have the opportunity to serve you better in the future. Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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7. OT

   OpenTable Diner

   Dublin

   1 review

   2.0

   1 review

   Dined on 12 June 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Ordered a brisket, onion rings and garlic potatoes. Some potatoes were piping hot some were luke warm. Onion rings were bland and fell apart without any structure. The brisket portion consisted of 4 thin slices of lightly seasoned meat that resembled lightly baked meat that was extremely wet and had no bbq taste. It was most definetly not salted. I was satisfied with the speed of the servers and their curtesy but I reserved seats in a specific area and was seated instead at a flimsy table infront of the bar. Staff was quite unprofessional, whipping out their phones and one even sitting down using a laptop laughing at something on it to other coworkers. The music was blaring so loud with barely anyone there (in retrospect this should have been my red flag) that it made the atmosphere feel extremely unwelcoming. I wouldnt recommend my experience for anyone and I strongly hope the food and the service improves in the future.
   

   Bison Bar & BBQResponded on 14 June 2024

   Dear Customer, Thank you for your detailed feedback. We sincerely apologize for issues you encountered during your visit. It's disappointing to hear that the food did not meet your expectations, our team is in constantly training and we strive to provide the best dining experience. Your comments highlight areas that need improvement, please be assured that we are addressing all of these concerns promptly. For future visits, please inform us immediately if your seating request isn't met so we can address it. We would love the opportunity to serve you again and demonstrate the improvements firsthand. Please contact us directly for your next visit. We also appreciate your acknowledgment of our staff's speed and courtesy. Thanks again, Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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8. MO

   MaksymOvsianikov

   Fort Lauderdale

   3 reviews

   2.0

   3 reviews

   Dined on 6 June 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   The ribs almost didn't have meet. Very expensive. High tips were automatically added despute the sercice was so-so. Do not recommend this place.
   

   Bison Bar & BBQResponded on 12 June 2024

   Dear MaksymOvsianikov, We apologize for not meeting your expectations. We're proud of our 14-hour meats, including the Smoked Ribs, they all meet high standards, but sometimes supplier variations may affect quality and amount. Please inform your server or a manager immediately if there's an issue, so we can address it on the spot. The service charge for tables of five or more is to ensure excellent service for larger groups. We regret that your service didn't meet expectations and if you have anything to add it would be helpful for us to address this with our team. Thank you for your feedback. We hope to serve you again and provide a better experience. Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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9. B

   Bazatron

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on 6 June 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Brisket buger was beautiful, salad was huge and really nice. 3 bottles of Sol for 12 is a great deal. Service was excellent. Chips, both normal and sweet potato (3 different portions) were absolutely freezing and disgusting. No point sending them back because they probably would have used the returns just recooked in the fryer. Let the otherwise nice meal down.
   

   Bison Bar & BBQResponded on 7 June 2024

   Dear Bazatron, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our food and our great deal on Sol beers. It's also wonderful to know that you found our service to be excellent, our staff is trained to be the best. We are truly sorry to hear about your experience with the chips Had you informed us about the issue at the time, we would have been more than happy to prepare a fresh batch for you. We have strict standards to ensure all our food is served fresh, and we never reuse returned items. We hope to have the opportunity to serve you again and provide you with a flawless dining experience. Best Wishes, Michelle Fernandes Restaurant Supervisor
   

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10. OT

    OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined on 13 May 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    The food was pre prepared and although the meat was pretty succulent the special loaded fries were not particularly loaded. The service however was good and attentive and despite making a mistake with the order it was corrected quickly. Wouldn’t recommend it nor would I go back there to eat
    

    Bison Bar & BBQResponded on 15 May 2024

    Dear Customer, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our service attentive and responsive, even in the face of an order error. However, we sincerely apologize that our special loaded fries did not meet your expectations and that you felt some of our food was pre-prepared. We strive to serve delicious and freshly prepared meals, and we regret that this was not reflected in your visit. We hope you might give us another chance in the future to provide you with a meal and experience that better reflects our standards. Best Wishes, Michelle Fernandes Restaurant Supervisor
    

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