BJ's Restaurant & Brewhouse - Canton

Review summary

1. T

   Teri

   Cleveland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, the service was amazing. It was our first time being there and I think that’s our new favorite place to eat
   

   BJ's Restaurant & Brewhouse - CantonResponded 5 days ago

   Teri, we're thrilled to hear you enjoyed your first visit! It's fantastic to know we've earned a spot as your new favorite. We can’t wait to welcome you back for more delicious food and great service!
   

   Is this helpful?

   Report
2. S

   Sam

   Cleveland

   1 review

   2.0

   1 review

   Dined on 6 October 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   We had to leave, never ate as the noise was way too loud and the music choice was horrendous. We were told nothing could be done about it.
   

   BJ's Restaurant & Brewhouse - CantonResponded on 8 October 2024

   Hi Sam. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
3. P

   Pam

   Cleveland

   1 review

   5.0

   1 review

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and the food was wonderful. We will w going’s k soon!
   

   BJ's Restaurant & Brewhouse - CantonResponded on 6 October 2024

   Pam, thank you for the fantastic review! We're thrilled to hear you enjoyed the service and food. We can't wait to welcome you back soon for another great experience!
   

   Is this helpful?

   Report
4. D

   Dianne

   Cleveland

   1 review

   2.0

   1 review

   Dined on 21 September 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Out of the 4 at our table, one had cold food and no one was available to even let them know. Mostly likely will not go back.
   

   BJ's Restaurant & Brewhouse - CantonResponded on 23 September 2024

   Dianne, we’re sorry to hear about your experience. Cold food and lack of service are not what we aim for. Your feedback is invaluable, and we're working to improve. We hope you might consider giving us another chance in the future. Thank you for sharing your thoughts!
   

   Is this helpful?

   Report
5. D

   David

   Columbus

   6 reviews

   vip
   1.0

   6 reviews

   Dined on 24 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food came out and was undercooked on the appetizer onion rings, they were slimy as a result. The prime rib was overcooked and I waited 30 min for a replacement. I told the waitress that I did not want the prime rib after waiting so long. The manager, came to my table and tried to get me to eat the prime rib that he said was waiting in the kitchen and when I said I had no interest in eating it, he had an attitude. Message to managers who have gauges in their ears……your a manager now, have them removed so you look like a manager. My son’s chicken sandwich was terrible, he ate less than a third of it. He is 16 and would eat a flip flop with barbecue sauce on it, his sandwich was that bad. Maybe a great place for a cold bear and wings when it’s a slow night, but on a Saturday at 5:00pm…..don’t bother unless you like throwing money away. The waitress was horrible which made the night even that much more fun. She was not interested in serving anyone, she just went through the motions. I will never go back.
   

   BJ's Restaurant & Brewhouse - CantonResponded on 28 August 2024

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Canton restaurant. Please allow us a few days to get back to you. Thank you.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good services. Thought the food was Pretty good, but overall would go back
   

   BJ's Restaurant & Brewhouse - CantonResponded on 22 July 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

   Is this helpful?

   Report
7. CL

   ChristyL

   Mobile

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 12 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great meal tonight. Steak and veggie burger were great.
   

   BJ's Restaurant & Brewhouse - CantonResponded on 13 July 2024

   Hi Christy. Thank you for your review. We're glad you enjoyed your food and we look forward to serving you again!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined on 16 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve never had a bad experience here and today was no different. Booked a table through OpenTable for 11 people and everything was ready for us when we got there. It was just a very nice experience to have on Father’s Day!
   

   BJ's Restaurant & Brewhouse - CantonResponded on 18 June 2024

   WOW! We loved your comments, thanks for the great “pat on the back,” we really appreciate it! Looking forward to serving you again.
   

   Is this helpful?

   Report
9. CL

   ChristyL

   Mobile

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 31 May 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food and waitstaff is super attentive and kind.
   

   BJ's Restaurant & Brewhouse - CantonResponded on 3 June 2024

   Thank you for this kind review, Christy. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Columbus

    1 review

    4.0

    1 review

    Dined on 17 May 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    We had a party of 6. 2 of us arrived and the server was on it and got us waters for the table. The rest of our party arrived in a few minutes, but we never saw our server again until I went to the front to ask if we could order after waiting for 30 or so minutes. We ended up with a different server or had just walked in the door. She did great, but the service before was terrible. The original server came over and explained she ended up with a whole bunch of tables....not an excuse to ignore our table.
    

    BJ's Restaurant & Brewhouse - CantonResponded on 19 May 2024

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

    Is this helpful?

    Report