BJ's Restaurant & Brewhouse - Carlsbad

Review summary

1. J

   Jodi

   Seattle

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was terrible! I’m sorry, I don’t usually provide any negative reviews but, this was the worst BJ’s experience ever! I hate it back home but, thought it might be better here. We set a reservation for my son’s birthday. They sat us on time (6:30pm) but, food didn’t show up until after 8pm. And, there was no celebration or dessert for him. What a waste of time. And no celebration for him. Again, I have never left a bad review, ever! But, would love to warn families of my experience here.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 1 day ago

   Thank you for sharing your experience Jodi. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. S

   Sue

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great choices for everyone in our party, including someone who has a gluten allergy. Separate gluten friendly menu. Also great choices for craft beer. Pizzas were excellent. Our sever was top notch and earned a 30% tip. Great experience after a long day of sightseeing around Carlsbad.
   

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3. K

   Kurt

   San Diego

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The pizza at the Carlsbad location never has enough pizza sauce. It’s like cheese bread. Even when I ask for extra sauce it is dry. No other BJs has this problem. Please fix it.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 2 days ago

   Sorry to hear you were disappointed with your meal, Kurt. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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4. R

   Richard

   San Diego

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   New years eve. Restaurant wasn't full, service was awful. Not up to standard. I would be more forgiving on new years eve if it was crowded. No silverware until asked
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 2 days ago

   Richard, we appreciate your feedback and apologize for the service issues you experienced on New Year's Eve. We strive for high standards, even during busy times, and your experience does not reflect our usual quality. We'll address this with our team to ensure improvements moving forward. Thank you for sharing!
   

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5. T

   Todd

   VIP

   Orange County

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and nice staff Seating was perfect and very quiet
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 5 days ago

   Thanks for the fantastic feedback, Todd! We're thrilled to hear you enjoyed the food and found our staff welcoming. A quiet atmosphere is always a plus for a great dining experience. We can’t wait to welcome you back soon!
   

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6. M

   Michael

   VIP

   Los Angeles

   40 reviews

   2.0

   40 reviews

   Dined on 27 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Hot dishes served cold, one of our entrees served before we even got our appetizer. Pasta was in a pool of greasy butter.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 7 days ago

   Sorry to hear you were disappointed with your meal, Michael. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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7. C

   Cheryl

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Went Christmas Eve…had a 5pm reservation but got there closer to 4:40…restaurant was fairly empty but they had us wait until closer to our reservation time. Staff was courteous and friendly. Waitress was personable and fun but seemed to struggle to keep up. There were a couple or larger tables (party of 7) she was also waiting on. Drinks came pretty fast but the refills and food not so much. Husband and I got our food about 10 minutes before my poor mom. She ordered the salmon and no special requests. They did take 20% off her dinner .
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 26 December 2024

   Cheryl, thank you for your feedback! We're glad to hear you enjoyed the service from our friendly staff, but we’re sorry your experience didn’t meet expectations. We appreciate your patience and will work on improving our timing during busy periods to ensure everyone is served promptly.
   

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8. M

   Michael

   Hawaii

   3 reviews

   3.0

   3 reviews

   Dined on 23 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food and drinks were good but service was not vey good !
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 26 December 2024

   Michael, thank you for your feedback! We’re glad you enjoyed the food and drinks but are sorry to hear about the service. We’re always striving to improve and will address your concerns with our team. We hope to provide a better experience next time!
   

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9. J

   Jan

   San Francisco

   14 reviews

   3.0

   14 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was very slow, and they overcooked our steaks twice. We waited over 30 minutes for our dessert! I would not recommend this place again. Our first server blew us off after we sent our steaks back. We were very nice about the food and didn't ask for a manager, but dumping us off to a different waiter was terrible! I made sure I tipped the new waiter!
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 14 December 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Carlsbad restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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10. C

    Claire

    San Diego

    1 review

    5.0

    1 review

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    I love coming there with mý friends. The atmosphere is very nice and we love the pizookies!!!!
    

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    BJ's Restaurant & Brewhouse - CarlsbadResponded on 1 December 2024

    Thanks, Claire! We're thrilled to hear you and your friends enjoy the atmosphere and our pizookies. We can't wait to welcome you back for more sweet moments!
    

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