BJ's Restaurant & Brewhouse - Carlsbad

Review summary

1. M

   Michael

   VIP

   Los Angeles

   39 reviews

   2.0

   39 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Hot dishes served cold, one of our entrees served before we even got our appetizer. Pasta was in a pool of greasy butter.
   

   Is this helpful?

   Report
2. C

   Cheryl

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Went Christmas Eve…had a 5pm reservation but got there closer to 4:40…restaurant was fairly empty but they had us wait until closer to our reservation time. Staff was courteous and friendly. Waitress was personable and fun but seemed to struggle to keep up. There were a couple or larger tables (party of 7) she was also waiting on. Drinks came pretty fast but the refills and food not so much. Husband and I got our food about 10 minutes before my poor mom. She ordered the salmon and no special requests. They did take 20% off her dinner .
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 2 days ago

   Cheryl, thank you for your feedback! We're glad to hear you enjoyed the service from our friendly staff, but we’re sorry your experience didn’t meet expectations. We appreciate your patience and will work on improving our timing during busy periods to ensure everyone is served promptly.
   

   Is this helpful?

   Report
3. M

   Michael

   Hawaii

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food and drinks were good but service was not vey good !
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 2 days ago

   Michael, thank you for your feedback! We’re glad you enjoyed the food and drinks but are sorry to hear about the service. We’re always striving to improve and will address your concerns with our team. We hope to provide a better experience next time!
   

   Is this helpful?

   Report
4. J

   Jan

   San Francisco

   14 reviews

   3.0

   14 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was very slow, and they overcooked our steaks twice. We waited over 30 minutes for our dessert! I would not recommend this place again. Our first server blew us off after we sent our steaks back. We were very nice about the food and didn't ask for a manager, but dumping us off to a different waiter was terrible! I made sure I tipped the new waiter!
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 14 December 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Carlsbad restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   Is this helpful?

   Report
5. C

   Claire

   San Diego

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I love coming there with mý friends. The atmosphere is very nice and we love the pizookies!!!!
   

   • 

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 1 December 2024

   Thanks, Claire! We're thrilled to hear you and your friends enjoy the atmosphere and our pizookies. We can't wait to welcome you back for more sweet moments!
   

   Is this helpful?

   Report
6. E

   Ephraim

   VIP

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   By far the worst experience I’ve ever had at this restaurant. It took over two hours to get food. We had to ask for water 5 times before we got it. Normally this is a pretty good restaurant, but this was an absolutely horrendous experience and I would never go back if it was my first experience.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 25 November 2024

   Thanks for this feedback, Ephraim. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Carlsbad restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

   Is this helpful?

   Report
7. L

   Lance

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Sat outside as heaters looked inviting but to cold
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 23 November 2024

   Thanks for your feedback, Lance! We’re sorry to hear the outdoor seating didn’t meet your expectations. We appreciate your input and will work on improving the comfort for our guests. Hope to see you again soon, enjoying a warmer experience!
   

   Is this helpful?

   Report
8. K

   Kayla

   San Diego

   1 review

   2.0

   1 review

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not the experience we were hoping for. The pizza quality was not there. It was cold and the cheese was not melted all the way and the dough was soft and not cooked all the way.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 14 November 2024

   Sorry to hear you were disappointed with your meal, Kayla. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

   Report
9. S

   Suszi

   VIP

   Hawaii

   25 reviews

   5.0

   25 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   BJ’s is great❗️Tiffany B was our waitress and she was outstanding ‼️So helpful, Professional, kind and gave great Customer Serive. We will be back because of her.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 10 November 2024

   Suszi, thank you for your fantastic review! We're thrilled to hear about your experience with Tiffany. Our team strives to provide excellent service, and it’s wonderful to know that Tiffany made such a positive impact. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. R

    Richard

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on 22 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Tiffany was our most excellent server. She helped us with our order selections and checked in with us to refill drinks etc. Relaxing place for lunch.
    

    BJ's Restaurant & Brewhouse - CarlsbadResponded on 24 October 2024

    Thanks for the fantastic review, Richard! We're thrilled to hear Tiffany provided such excellent service and that you enjoyed a relaxing lunch with us. We can’t wait to welcome you back for another great experience!
    

    Is this helpful?

    Report