BJ's Restaurant & Brewhouse - Charlottesville

Review summary

1. A

   April

   Richmond

   4 reviews

   vip
   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food was terrible and the service was slow. Never going back!
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded 3 days ago

   Thank you for sharing your experience April. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
2. J

   John

   Philadelphia

   30 reviews

   vip
   2.0

   30 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our server tried his best to take care of us, but the restaurant was woefully understaffed, and all of our orders came out 15-20 minutes late. The food was mediocre.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 28 October 2024

   Hi John. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
3. A

   Anne

   Richmond

   8 reviews

   4.0

   8 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our waiter was hustling and our order was right. However it took a really long time for the food to come out and all we had was a pizza and a burger. Other patrons were waiting a long time for their food as well. Daughter loved the Pizzokie.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 28 October 2024

   Thank you for your feedback, Anne! We’re glad to hear your order was right and that your daughter enjoyed the Pizzokie. We apologize for the wait and are working to improve our food service timing. Your insights help us enhance the experience for all our guests.
   

   Is this helpful?

   Report
4. L

   Laila

   Washington DC

   4 reviews

   vip
   3.0

   4 reviews

   Dined on 26 October 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our waitress was rude and we were there forever. Anything we asked for she acted like we were the biggest inconvenience ever and she would disappear for long periods of time.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 28 October 2024

   Hi Laila. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
5. J

   Jennifer

   Richmond

   1 review

   3.0

   1 review

   Dined on 19 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Gave me the wrong flavor of boneless wings then brought me back the exact same wings but tossed in the correct sauce. That's just not ok especially when I waited an extra 10 minutes for new wings and only half of my wings were new/fresh. I also waited 5 min for a straw for my drink. The waiter was great and really sweet though especially when they were under staffed.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 21 October 2024

   Jennifer, we appreciate your feedback and are sorry to hear about the mix-up with your order and the wait for your drink. We're glad our waiter made a positive impression, but we aim for better overall experiences. Thank you for sharing your thoughts; we’ll work on improving our service.
   

   Is this helpful?

   Report
6. J

   JOHN MICHAEL

   Richmond

   27 reviews

   3.0

   27 reviews

   Dined on 29 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our server was great. The restaurant however, had very slick floors which made it difficult to walk in the restaurant. The food was mediocre, and they were out of several items including their Prime Rib. Granted we were late dining; however, it was still very disappointing. Also, skip the Pizookie. They were underbaked and the vanilla ice cream came out mostly melted. It was not enjoyable at all. My wife and I are always willing to give any restaurant the benefit of the doubt, but we do now understand the rating given.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 1 October 2024

   Hi John, thanks for sharing your experience. We're glad to hear you enjoyed the service, but we’re sorry to hear about the issues with the food and the floors. Your feedback is valuable, and we’ll work on improving these areas for a better visit next time.
   

   Is this helpful?

   Report
7. I

   Ila

   Richmond

   1 review

   4.0

   1 review

   Dined on 28 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good food, great servers, wide variation of menu and great for large groups!
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 30 September 2024

   Thanks for the positive feedback! We're thrilled you enjoyed our food and service. It’s great to hear that our menu suits large groups. We aim to provide an excellent experience and appreciate your support. Looking forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. L

   Lynn

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 22 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is not my first time eating at this restaurant as it never disappoints. The food was hot, fresh and yummy. The waitress Alexis was nothing but professional and a joy to work with considering we had a party of 13 or 14 people.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 24 September 2024

   Lynn, we're thrilled to hear you had another fantastic experience with us! It's great to know the food and service met your expectations, especially for such a large group. We look forward to welcoming you back for your next visit!
   

   Is this helpful?

   Report
9. CD

   CDONALD

   Richmond

   44 reviews

   4.0

   44 reviews

   Dined on 18 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Restaurant is a large casual atmosphere. It offers a wide variety of offerings on the menu.
   

   BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 20 July 2024

   We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!
   

   Is this helpful?

   Report
10. DJ

    DeacJ

    Charleston

    3 reviews

    5.0

    3 reviews

    Dined on 9 July 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    The food was delicious, we were promptly seated, and our server was attentive.
    

    BJ's Restaurant & Brewhouse - CharlottesvilleResponded on 11 July 2024

    Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

    Is this helpful?

    Report