BJ's Restaurant & Brewhouse - Puente Hills

Review summary

1. j

   john

   VIP

   Los Angeles

   95 reviews

   2.0

   95 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   our worst experience ever here. my meal was delivered 20 minutes before my wife's. her vegetables were tough and undercooked. my chili in a bread bowl and side salad were fine. service was mediocre, at best, not their best effort
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded 5 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. K

   Kevin

   Las Vegas

   1 review

   2.0

   1 review

   Dined on 28 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We asked to have our floor cleaned by the host but he completely ignored us and we had to wait for our server to ask again and have him do it.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded 7 days ago

   Thanks for letting us know about your experience, Kevin. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!
   

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3. J

   John

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 26 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Company luncheon gathering on day-after Christmas, many open tables so immediately warm greeting by the hostess and got seated. Menu was comprehensive for a micro-brewery house, ranging from hot-and-spicy wings appetizer to healthy soup and salad combo, with popular flat bread pizza, BBQ ribs, steaks and fishes in between, all complementary to restaurant's immense selection of brewery choice from light to medium to full-body taste of fresh ales.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded 6 days ago

   Thanks for the fantastic review, John! We're thrilled to hear you enjoyed our welcoming atmosphere and diverse menu options. It’s great to know you appreciated our brewery selection. We look forward to welcoming you back for another delightful experience!
   

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4. E

   Erika

   VIP

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We reserved a table and still waited 10 minutes for the table to seated. After seating it took 20 minutes before my husband went to inform the hostess that no waiter had been by to even take our drink order
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 28 November 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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5. G

   Grace

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Restaurant ran out of soft drinks for refills. Took too long to get our food.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 19 November 2024

   Thanks for your feedback, Grace! We're glad you enjoyed your visit overall but apologize for the delays and drink shortages. We're working to improve our service and ensure a better experience next time. Your input helps us make those changes!
   

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6. B

   Brenda

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   My husband asked for medium rare prime rib and he got rare. Rare that he couldn’t even cut through the prime rib. Also, he wasn’t offered a glass when given a can of beer. The waiter was extremely nice and attentive though.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 28 October 2024

   Sorry to hear you were disappointed with your meal, Brenda. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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7. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on 1 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Gabriella was amazing we were a party of 18 and she took great care of us. Took our drink orders regularly, food order was smooth, attentive and friendly and did not get overwhelmed by a large party, even though she was taking care of other tables as well. The food from the kitchen came out sporadically but Gabriela apologized and continued to keep checking on us. When the food did arrive it was good. Great night at BJ’s
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 3 October 2024

   We're thrilled to hear that Gabriella provided exceptional service for your party. It’s great to know you enjoyed the food and had a wonderful night with us. We appreciate your feedback and look forward to welcoming you back soon!
   

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8. J

   JESSICA

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 14 September 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our family went for lunch, we ordered appetizers, salad, soup, side order for kids, pizza and dessert. I was disappointed for reasons below: 1. Dirty setting with used napkin 2. Kids food and salad came very last before dessert 3. Waitress kept forgetting the requests 4. Not much service for a big group 5. We tipped waitress some in cash, then put rest gratuity on card. Waitress came and told me big party needs to have at least 18% tips, which I had to explained that we tip you on the pretax amount. I feel I’ve been forced to tip 18% even there’s not much service and quite disorganized on the order of dishes.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 17 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant.
   

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9. T

   Tom

   Los Angeles

   95 reviews

   2.0

   95 reviews

   Dined on 14 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We haven’t been here in a while. WOW, things have changed. This used to be a really great BJ’s. We used to drive 9 miles to come here when we live less than a mile from the Montebello BJ’s. Hostess was rather short with us. Then we asked about our rewards issue and she just told us our waitress could help us with that. Food- baked ziti was extremely oily. The ziti was mostly cheese. Once my wife was able to see the bottom, there was a puddle of oil the ziti was sitting in. Her salad, another sad dish. More than 1/3 of the lettuce was brown. That salad should never have been served. My double cut pork chop was dry and it was not seasoned at all. The baked potato was cold and served with bacon and cheese. I didn’t get a choice when I ordered the baked potato. The waitress seemed a little frazzled so I just scraped the ton of cheese and bacon off the potato. The potato was so cold the butter and sour cream didn’t melt. Over $80 for this horrible dinner!!!
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 18 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant.
   

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10. JD

    JayDee

    VIP

    San Diego

    46 reviews

    5.0

    46 reviews

    Dined on 20 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great. Service was good as well. Had a blast no complaint.
    

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    BJ's Restaurant & Brewhouse - Puente HillsResponded on 23 July 2024

    Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

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