BJ's Restaurant & Brewhouse - Puente Hills

Review summary

1. E

   Erika

   Los Angeles

   2 reviews

   vip
   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We reserved a table and still waited 10 minutes for the table to seated. After seating it took 20 minutes before my husband went to inform the hostess that no waiter had been by to even take our drink order
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded 2 days ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. G

   Grace

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Restaurant ran out of soft drinks for refills. Took too long to get our food.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 19 November 2024

   Thanks for your feedback, Grace! We're glad you enjoyed your visit overall but apologize for the delays and drink shortages. We're working to improve our service and ensure a better experience next time. Your input helps us make those changes!
   

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3. B

   Brenda

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   My husband asked for medium rare prime rib and he got rare. Rare that he couldn’t even cut through the prime rib. Also, he wasn’t offered a glass when given a can of beer. The waiter was extremely nice and attentive though.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 28 October 2024

   Sorry to hear you were disappointed with your meal, Brenda. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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4. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on 1 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Gabriella was amazing we were a party of 18 and she took great care of us. Took our drink orders regularly, food order was smooth, attentive and friendly and did not get overwhelmed by a large party, even though she was taking care of other tables as well. The food from the kitchen came out sporadically but Gabriela apologized and continued to keep checking on us. When the food did arrive it was good. Great night at BJ’s
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 3 October 2024

   We're thrilled to hear that Gabriella provided exceptional service for your party. It’s great to know you enjoyed the food and had a wonderful night with us. We appreciate your feedback and look forward to welcoming you back soon!
   

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5. J

   JESSICA

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 14 September 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our family went for lunch, we ordered appetizers, salad, soup, side order for kids, pizza and dessert. I was disappointed for reasons below: 1. Dirty setting with used napkin 2. Kids food and salad came very last before dessert 3. Waitress kept forgetting the requests 4. Not much service for a big group 5. We tipped waitress some in cash, then put rest gratuity on card. Waitress came and told me big party needs to have at least 18% tips, which I had to explained that we tip you on the pretax amount. I feel I’ve been forced to tip 18% even there’s not much service and quite disorganized on the order of dishes.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 17 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant.
   

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6. T

   Tom

   Los Angeles

   95 reviews

   2.0

   95 reviews

   Dined on 14 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We haven’t been here in a while. WOW, things have changed. This used to be a really great BJ’s. We used to drive 9 miles to come here when we live less than a mile from the Montebello BJ’s. Hostess was rather short with us. Then we asked about our rewards issue and she just told us our waitress could help us with that. Food- baked ziti was extremely oily. The ziti was mostly cheese. Once my wife was able to see the bottom, there was a puddle of oil the ziti was sitting in. Her salad, another sad dish. More than 1/3 of the lettuce was brown. That salad should never have been served. My double cut pork chop was dry and it was not seasoned at all. The baked potato was cold and served with bacon and cheese. I didn’t get a choice when I ordered the baked potato. The waitress seemed a little frazzled so I just scraped the ton of cheese and bacon off the potato. The potato was so cold the butter and sour cream didn’t melt. Over $80 for this horrible dinner!!!
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 18 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant.
   

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7. JD

   JayDee

   San Diego

   44 reviews

   vip
   5.0

   44 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Service was good as well. Had a blast no complaint.
   

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   BJ's Restaurant & Brewhouse - Puente HillsResponded on 23 July 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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8. MC

   MCB1

   Los Angeles

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 4 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were celebrating a birthday and it was perfect. Everyone got to choose what they wanted and nobody complained. The service was fantastic. The food came quickly and it was hot. This is a great place to have a birthday for a group of people.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 5 July 2024

   Reviews like this one make our day. We're so happy to hear you had such a great experience. Hope to see you back soon!
   

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9. MD

   MichaelD

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on 19 June 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was super slow. It took about 15 minutes to get a refill for water. The avocado egg rolls tasted meh. The avocado was old
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on 20 June 2024

   Hi Michael. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 17 June 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Horrible experience start to finish. Our reservation was disregarded, we saw our waitress only when we ordered then she disappeared entirely! No one stepped in to help until we needed the bill and we waited an additional half hour!
    

    BJ's Restaurant & Brewhouse - Puente HillsResponded on 20 June 2024

    Thank you for bringing this to our attention. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
    

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