BJ's Restaurant & Brewhouse - Dublin

Review summary

1. S

   Selina

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress (Bridget) provided excellent customer service. She was prompt with our needs and plan out food very well. Enjoyed the great service.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 3 February 2025

   Thank you, Selina! We're thrilled to hear about your positive experience with Bridget. Our team works hard to provide excellent service, and it’s wonderful to know it made your visit enjoyable. We look forward to welcoming you back soon!
   

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2. J

   Janai

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We walked out because of management. We sat down and our waitress took our order in a reasonable time. She was friendly. It took a while for our drinks to arrive but my mother’s martini was wrong. We sent it back and she apologized. Our waitress never came back. Anther table was waiting for their bill for a while. They had to flag down anther waitress. We overheard that our waitress was in the office with the manager. Still our food or drink did not come out. We have been there for 50 minutes. The second waitress asked a supervisor/manger for help and he said no and she delt with the other table. After a while he comes to ask us if we are doing ok. We tell him our issues. He didn’t apologize just went to go get the drink, which was incorrect again. We said at that point we wanted to pay for the 2 drinks that we had and leave. He once again didn’t apologize or showed any kind of interest in us and said just go ahead and leave. We don’t blame the associates they were trying their best but how the managers handle our issues was horrible. That management team does not support their staff.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 21 December 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Dublin restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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3. B

   Beth

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Very Busy, no menus available when seated. But Holiday Season, so sort of expected It not to be great.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 18 December 2024

   Thank you for sharing your experience Beth. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined on 9 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   So slow..we had to bring our soup back to the kitchen...soup is not hot at all. The pizooke cookis was cool by the time get to our table the cookis is hard.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 10 December 2024

   We appreciate your feedback and apologize for the delays you experienced. It’s important to us that your meal is served hot and fresh. We're addressing these issues with our team to ensure a better experience next time. Thank you for sharing your thoughts.
   

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5. G

   Graeme

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Lots of choices, food is better than most chains. Friday night service was slower than average. Server looked overworked. He was nice, polite, apologetic but he was working a 20 top group which meant his visits were few and far between to us. Otherwise fast seating with reservation, would still return.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 18 November 2024

   Thank you for sharing your experience Graeme. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. A

   Allan

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined on 14 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service was slow. It took way too long to get our drinks and the excuse was there was a large birthday party and they were catering to them which meant that we were secondary. When the drinks finally showed up, the celery in the drink was limp and should not have been in the Bloody Mary. When the food arrived it was missing the dipping sauce was not on 2 of the dishes that we ordered and an order of fries was missing. They stated they ran out and were in the process of cooking more. Terrible experience. Won't go there again.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 15 November 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. J

   Jackie

   San Francisco

   24 reviews

   5.0

   24 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good, especially the Lemon Pepper Wings.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 5 November 2024

   Jackie, we're thrilled to hear you enjoyed the Lemon Pepper Wings! We take pride in our food quality, and your positive feedback means a lot to us. Can't wait to serve you again soon!
   

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8. OT

   OpenTable Diner

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   What’s the point of having a reservation when you’re made to wait 15-20 mins after the time you book? If I didn’t basically complain to the front desk I’m not sure they would have sat us pass the 20 mins we waited after our reservation time. The waiter then proceeded to be rude but the food was great. We love coming here but as a first timer at the Dublin location, I’ll continue to go to Newark because I get to ever have a bad experience there.
   

   BJ's Restaurant & Brewhouse - DublinResponded on 6 October 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. N

   Neelum

   San Francisco

   1 review

   5.0

   1 review

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, service was amazing and the food was lovely!!
   

   BJ's Restaurant & Brewhouse - DublinResponded on 6 October 2024

   Thank you for your fantastic review! We're thrilled to hear you enjoyed the service and food. Your positive feedback motivates us to keep delivering great experiences. We look forward to welcoming you back soon!
   

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10. A

    Andrew

    Las Vegas

    1 review

    2.0

    1 review

    Dined on 1 September 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service wasn’t great. Late bringing out our appetizer and main entrees were brought out several minutes apart. Waiter ultimately said they were backed up in the kitchen but failed to check on us while we waited, see if we needed refills etc. Would not recommend going.
    

    BJ's Restaurant & Brewhouse - DublinResponded on 5 September 2024

    Andrew, we’re sorry to hear about your experience. Timely service is important to us, and we appreciate your feedback. We’ll address these issues with our team to ensure improvements moving forward. Thank you for sharing your thoughts; they help us serve our customers better.
    

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