BJ's Restaurant & Brewhouse - Tuttle Crossing

Review summary

1. T

   Tina

   Columbus

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Reservations at 6 for 6 adults 4 children. Took 1 hr and 15 min to get our dinner. Offered free cookies to make up for inconvenience. After the long wait only 1/2 the food was hot. The entire dinner plus cookies took a total of 2 hrs and 25 min.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 2 days ago

   Thank you for sharing your experience Tina. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
2. T

   Tyler

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our party was a little hectic but we still got great service. I don’t remember our servers name, but she handled our table very well. We had a reservation for 8-10 people and they had a table ready on time even in a packed house. The food was pretty good and they had a lot of variety. Drinks and appetizers were a little pricey. The atmosphere was clean and casual with football games on every tv. Our family was excited to see each other so there may have been moments where we were the noisy table. But I don’t think it ever felt excessively loud and nobody seemed bothered by the noise level. It was not hard to converse to each other over a large table. We had a great time and would go back again.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 7 days ago

   Tyler, we're thrilled to hear you had a great time at your party! Our team works hard to provide excellent service, even during busy times. We appreciate your feedback on the food and drinks. Looking forward to welcoming you back for more fun and good times!
   

   Is this helpful?

   Report
3. M

   Michelle

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   My daughter chose this restaurant for a special occasion to celebrate and it just didn't live up to the previous times we had visited.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 29 October 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Tuttle Crossing restaurant.
   

   Is this helpful?

   Report
4. K

   Karen

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Definitely get the chicken wings with root beer BBQ sauce!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 28 October 2024

   Thanks for the awesome recommendation, Karen! We're thrilled to hear you loved the chicken wings with our root beer BBQ sauce. It’s a fan favorite! We appreciate your support and look forward to serving you again soon.
   

   Is this helpful?

   Report
5. J

   Jeff

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Celebrated our sons 15th birthday with friends, had a fantastic meal
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 31 October 2024

   Thanks for sharing, Jeff! We’re thrilled to hear you and your son had a fantastic birthday celebration with us. It’s always a pleasure to host special moments. We look forward to welcoming you back for more delicious meals and celebrations!
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Did not act like the had our reservations. Terrible service and experience
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 1 October 2024

   We're truly sorry to hear about your experience. We strive for great service and clearly fell short this time. Your feedback is important to us, and we’ll address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts.
   

   Is this helpful?

   Report
7. BF

   BethF

   Columbus

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 27 July 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Our server was very good. However the manager who was working front desk was rude and we had a reservation and waited 25mins. She kept saying they’re getting your table ready right now.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 29 July 2024

   We are sorry to read your recent experience with us was not up to par, Beth. We will work with our team to make sure this does not happen again.
   

   Is this helpful?

   Report
8. J

   Jean

   Columbus

   16 reviews

   vip
   4.0

   16 reviews

   Dined on 26 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The new entre Shrimp Parmesan was excellent and our waiter, while being extremely busy, was very attentive.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 28 July 2024

   Hi Jean. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

   Is this helpful?

   Report
9. h

   hotsauce

   Columbus

   33 reviews

   4.0

   33 reviews

   Dined on 17 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food. Nothing special but good. Caesar took good care of us. Very loud.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 20 July 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Columbus

    2 reviews

    2.0

    2 reviews

    Dined on 3 July 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 1

    It’s always freezing in the Tuttle restaurant and they don’t care! Take your winter jacket to wear while you’re eating.
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 5 July 2024

    We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

    Is this helpful?

    Report