BJ's Restaurant & Brewhouse - Tuttle Crossing

Review summary

1. M

   Michael

   Columbus

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a reservation for Christmas Eve. Despite being a little shorthanded, the staff did a great job!
   

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2. J

   Joe

   VIP

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   Restaurant wasn’t staffed well for the holiday crowd. Had a 5:30 reservation but didn’t get sat for 50 minutes despite being told 5 minutes when we checked in. Several open tables were available including the one we ultimately got sat in. Service wasn’t great, waiter didn’t communicate kitchen issues well & it took us 2.5 hours from arrival to our check. Out of Ribs and mini pizzas, waiting made a decision for our table which ultimately was fine but asking first should’ve happened. Comped our appetizer bc it was way too long to arrive, yet we never once saw or heard from a manager to apologize for the issues or inconvenience. Food quality was fine but for the prices BJs charges, you’d expect a better experience. Very disappointing
   

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3. K

   Kelly

   VIP

   Columbus

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Maybe because it was Christmas Eve but reservations meant very little ~ they were not prepared for all the reservations that were made. We waited 35 min past our time while others 1.5 hours!!
   

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4. S

   Steve

   Columbus

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Had a burger. Pretty average. Had fake smoke taste like Burger King. Burped it up for hours. French fries were cold and dry. Sitting out for a long time unless they recycle them. Ordered fresh one. Waitress not around much considering it was a Friday night and the place was pretty empty at 6pm. Got busier as the night went along.
   

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5. T

   Tina

   Columbus

   1 review

   2.0

   1 review

   Dined on 22 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Reservations at 6 for 6 adults 4 children. Took 1 hr and 15 min to get our dinner. Offered free cookies to make up for inconvenience. After the long wait only 1/2 the food was hot. The entire dinner plus cookies took a total of 2 hrs and 25 min.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 23 November 2024

   Thank you for sharing your experience Tina. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. T

   Tyler

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our party was a little hectic but we still got great service. I don’t remember our servers name, but she handled our table very well. We had a reservation for 8-10 people and they had a table ready on time even in a packed house. The food was pretty good and they had a lot of variety. Drinks and appetizers were a little pricey. The atmosphere was clean and casual with football games on every tv. Our family was excited to see each other so there may have been moments where we were the noisy table. But I don’t think it ever felt excessively loud and nobody seemed bothered by the noise level. It was not hard to converse to each other over a large table. We had a great time and would go back again.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 18 November 2024

   Tyler, we're thrilled to hear you had a great time at your party! Our team works hard to provide excellent service, even during busy times. We appreciate your feedback on the food and drinks. Looking forward to welcoming you back for more fun and good times!
   

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7. M

   Michelle

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   My daughter chose this restaurant for a special occasion to celebrate and it just didn't live up to the previous times we had visited.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 29 October 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Tuttle Crossing restaurant.
   

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8. K

   Karen

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Definitely get the chicken wings with root beer BBQ sauce!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 28 October 2024

   Thanks for the awesome recommendation, Karen! We're thrilled to hear you loved the chicken wings with our root beer BBQ sauce. It’s a fan favorite! We appreciate your support and look forward to serving you again soon.
   

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9. J

   Jeff

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Celebrated our sons 15th birthday with friends, had a fantastic meal
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 31 October 2024

   Thanks for sharing, Jeff! We’re thrilled to hear you and your son had a fantastic birthday celebration with us. It’s always a pleasure to host special moments. We look forward to welcoming you back for more delicious meals and celebrations!
   

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10. OT

    OpenTable Diner

    Columbus

    2 reviews

    1.0

    2 reviews

    Dined on 29 September 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Did not act like the had our reservations. Terrible service and experience
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 1 October 2024

    We're truly sorry to hear about your experience. We strive for great service and clearly fell short this time. Your feedback is important to us, and we’ll address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts.
    

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