BJ's Restaurant & Brewhouse - Escondido

Review summary

1. D

   Donna

   San Diego

   8 reviews

   5.0

   8 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Gold stars to every worker at this location on Sunday night, November 3rd. We were celebrating a belated birthday and the place was absolutely slammed. There were several big parties, which is always a strain on waitstaff. Our server was gracious as she apologized for shortages or items being unavailable (the bar was out of Patron). We are always understanding of these situations because we know it wasn't her fault. Every one - hosting staff, wait staff, bus staff - were working their fannies off to keep things moving forward. Management should be proud of how well the restaurant was represented by these hard-working people.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 5 November 2024

   Thanks for your fantastic feedback, Donna! We’re thrilled to hear that our team provided such great service during a busy night. Your understanding and appreciation mean a lot to us. We’ll be sure to share your kind words with our staff—they truly deserve the recognition!
   

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2. S

   Susan

   San Diego

   36 reviews

   4.0

   36 reviews

   Dined on 24 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our server barely paid attention to us. She didn’t listen to us. We had to seek her attention and then say everything twice. This was an isolated incident. It’s never happened before. Still great food.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 25 October 2024

   Susan, thank you for your feedback! We're glad you enjoyed the food, but we apologize for the service experience. We'll address this with our team to ensure it doesn’t happen again. Your satisfaction is important to us, and we appreciate your understanding.
   

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3. M

   Maricris

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined on 19 October 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   What’s the point of making a 7 pm reservation if they’re not going to sit you until 8pm. When my husband went to check in at 730 pm they said “we’ll try to make you a priority since you made a reservation. “🤯 we will not be coming back during the weekend again. Once we finally got a table our serve was so great and accommodating. Her name was Amber or ashley. They have a great promo on Fridays though. $34 prime rib with soup or salad and two sides. We paid $78 before tip for a family of 4.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 20 October 2024

   Maricris, we appreciate your feedback and are sorry to hear about the wait. We're glad to hear that Amber provided excellent service and that you enjoyed our Friday promo. Your experience is important to us, and we’ll work on improving our reservation process. Thank you for sharing!
   

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4. C

   Cheryl

   VIP

   San Diego

   174 reviews

   5.0

   174 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were seated immediately having a reservation and only needing a table for two. Food came promptly hot. They have 13.99 food specials that are a good value and a BbQ special on Thursdays. One change on the BBQ special is that they changed out the Tri-tip for a sirloin, that isn't as tasty or tender. Make sure you ask about how the asparagus looks before ordering. If it is thin, they tend to overcook and is crispy. The mixed grilled veggies is an option, which is usually red pepper, broccoli and cauliflower. Their soups are delicious. Both these options come with pezzuchis.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 19 October 2024

   Cheryl, thanks for sharing your detailed feedback! We're thrilled to hear you enjoyed your meal and the value of our specials. We appreciate your insights on the BBQ and asparagus, and we’ll definitely keep them in mind. Looking forward to welcoming you back soon!
   

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5. A

   Abigail

   San Diego

   1 review

   5.0

   1 review

   Dined on 16 October 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our server Mike was amazing! He made sure to keep our waters filled at all time, accommodated very well to allergies, and was overall amazing.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 17 October 2024

   Hi Abigail. Thank you very much for this review. We're so happy you had an awesome service experience, and we hope to serve you again soon!
   

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6. B

   Barry

   San Diego

   13 reviews

   5.0

   13 reviews

   Dined on 15 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always great food and wonderful service. Jess was amazing.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 16 October 2024

   Thanks for the fantastic feedback, Barry! We’re thrilled to hear you enjoyed both the food and service. Jess will be delighted to know she made such a positive impression. We can’t wait to welcome you back for more great experiences!
   

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7. L

   Luke

   San Diego

   1 review

   3.0

   1 review

   Dined on 15 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   This reservation was worthless. When we arrived 5 minutes before our time we were told they were having a special beer garden night and didn't have a table for us. We could split up into 2 groups and wait or sit outside where it was chilly. We decided to brave the weather and all sit together outside. The teenagers sat on the side with the broken heater and we, older folks sat under the working heater. Very disappointing and not sure if we'll use this app or go to BJ's again.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 16 October 2024

   Thanks for sharing your experience, Luke. We’re sorry to hear about the mix-up with your reservation and understand how frustrating that can be. Your feedback is valuable, and we’ll work to improve our communication during special events to ensure a better experience next time.
   

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8. A

   Adolfo

   San Diego

   10 reviews

   5.0

   10 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a fast service. Great customer service and good was good
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 15 October 2024

   Adolfo, thanks for the fantastic review! We're thrilled to hear you enjoyed our fast service and great customer care. Your satisfaction is our priority, and we look forward to serving you again soon!
   

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9. m

   mbx2

   San Diego

   49 reviews

   5.0

   49 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always enjoyable and the birthday pizookies were great for the wallet and our taste buds.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 15 October 2024

   We’re thrilled to hear you enjoyed the food and our birthday pizookies. It’s great knowing we can delight both your taste buds and your wallet. Looking forward to welcoming you back for more delicious treats!
   

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10. A

    Alexander

    San Diego

    4 reviews

    5.0

    4 reviews

    Dined on 12 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The restaurant was busy due to a baseball game, and servers were spread thin. The manager stepped up to fill the gaps, he and the servers were awesome and the food was great!
    

    BJ's Restaurant & Brewhouse - EscondidoResponded on 13 October 2024

    Thanks for your fantastic review, Alexander! We're thrilled to hear that our team stepped up during the busy game and provided great service. Your support means a lot to us, and we’re glad you enjoyed the food. Hope to see you back soon for more delicious meals!
    

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