BJ's Restaurant & Brewhouse - Fairlawn Summit Mall

Review summary

1. R

   Rachael

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at 6:55 for our 7:00 reservation. It seemed to be a busy Saturday night . The staff was overwhelmed and there were 5 people ahead of us to “check in.” We didn’t actually have a staff member speak to us until 7:10, she checked us in and said it would be 45 minutes for a table despite our reservation. We have 4 kids (group of 8 total) with us and indicated it wouldn’t be possible for us to wait this long without a melt down. My husband offered that we could sit at a smaller table with the kids on our laps. We were sat around 7:20 and waiter came to get our drink order roughly 8 minutes later. His portable ordering system froze and he only got 75 percent of our drinks plugged in and had to go get help from a manager. He came back about 10 minutes later and again couldn’t complete our drink order since his system froze. We waited another 5-10 minutes as he spoke to his manager but when he appeared again he said his system was still broken. We asked if someone else could take our order or if it could just be written down and we were told no. At this point it was 7:45 and we still didn’t even have our full drink order in so we had to leave. The staff seemed to want to do a good job but didn’t have the staffing level or tools to make it happen.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded 5 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fairlawn Summit Mall restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. L

   Lindsay

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The staff was kind from the first interaction to the last. The food was excellent and the pizookie was Awesome!! We really had an excellent time.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded 7 days ago

   Lindsay, we’re thrilled to hear you had such a fantastic experience! Our team works hard to create memorable moments, and it’s great to know you enjoyed the food and pizookie. We can’t wait to welcome you back for another visit!
   

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3. O

   Olivia

   Poconos

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went there on Valentine’s Day for my nephew birthday. All of us had the worst food it says mac & cheese on the menu, but they gave us couscous mac & cheese, and didn’t tell us and got mad when we asked off our bill because that’s not what we asked for.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 16 February 2025

   Thank you for sharing your experience Olivia. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. J

   Jill

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined on 14 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Our waiter and service was great. It was very cold by the window. I was a little disappointed with the Vegan/Veggie options. My husband was a little disappointed that they were out of what he wanted to order.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 16 February 2025

   Thank you for your feedback, Jill! We're glad to hear you enjoyed the service. We appreciate your input on the temperature and our vegan options—we're always looking to improve. We'll work on better stock and variety for future visits. Hope to see you both again soon!
   

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5. D

   Donald

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   BJs it’s usually lackluster and tonight was no different. It was freezing in the restaurant. The food came so fast it was obviously sitting on a counter as confirmed by the temperature of the meat. The dessert was good though.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 3 February 2025

   Hi Donald. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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6. L

   Lynette

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent. The staff was attentive and courteous. Matthew went above and beyond to make sure we had everything we needed.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 28 January 2025

   Thank you, Lynette! We're thrilled to hear about your positive experience with our team, especially Matthew. We take pride in providing excellent service and appreciate your recognition. Looking forward to welcoming you back soon!
   

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7. L

   Lisa

   Cleveland

   4 reviews

   4.0

   4 reviews

   Dined on 24 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The menu is extensive with many great options. The server Perris was friendly and knowledgeable. The food was delicious and the service attentive.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 28 January 2025

   Thanks for your feedback, Lisa! We're thrilled you enjoyed our extensive menu and found Perris to be friendly and knowledgeable. It’s great to hear you had a delicious meal with attentive service. We appreciate your support and hope to see you again soon!
   

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8. D

   Danielle

   Cleveland

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   All of our food was cold but we waited a while so decided to eat it anyways so we didn't have to wait even longer. There was very minimal lighting, my dad couldn't even read the menu.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 12 November 2024

   Danielle, we appreciate your feedback and are sorry to hear about your experience. Cold food and poor lighting are not what we strive for. We’re addressing these issues with our team to ensure better visits in the future. Thank you for bringing this to our attention.
   

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9. T

   Tinoi

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server Paris was the best! He was very nice and efficient. Thanks again
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 29 October 2024

   Thanks for the fantastic feedback, Tinoi! We're thrilled to hear that Paris provided you with such great service. We’ll make sure to share your kind words with him. Looking forward to your next visit!
   

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10. A

    Aimee

    VIP

    Naples

    20 reviews

    5.0

    20 reviews

    Dined on 16 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server was fairly attentive but pretty busy in his area, food was good and hot, atmosphere was perfect for visiting with friends and not too noisy!!
    

    BJ's Restaurant & Brewhouse - Fairlawn Summit MallResponded on 18 October 2024

    Aimee, we’re thrilled to hear you enjoyed your visit! It's great that the food and atmosphere met your expectations. We appreciate your understanding of our busy servers and hope to see you and your friends again soon for more good times!
    

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