BJ's Restaurant & Brewhouse - Fredericksburg

Review summary

1. L

   Lisa

   Richmond

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Waiter was distracted and the food wasn’t as on time as usual. No plates for appetizers and had to ask for utensils. Sandwich was soggy. Overall, it was disappointing for the first time.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded 1 day ago

   Hi Lisa. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
2. S

   Steve

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good service, great selection of food. Unfortunately all the burgers at the table were overcooking.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded 6 days ago

   Thanks for your feedback, Steve! We're thrilled you enjoyed the service and food selection. We're sorry to hear about the burgers and will address this with our kitchen team to ensure a better experience next time. We appreciate your support!
   

   Is this helpful?

   Report
3. B

   Brooke

   Washington DC

   1 review

   3.0

   1 review

   Dined on 20 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Pizza came out cold, that has happened the last two times I have been there. Ask for grilled salmon for my child, just grilled and it came out with a sauce on it that my daughter would not eat. Drinks were wrong. Server seemed in a hurry and was throwing things on the table.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 23 October 2024

   Brooke, we appreciate your feedback and are sorry to hear about your recent experiences. We strive for consistency and quality, and your comments will help us improve. Thank you for bringing these issues to our attention; we hope to provide a better visit next time.
   

   Is this helpful?

   Report
4. J

   Justine

   Washington DC

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my daughter and her friend for HOCO dinner. Our server Imani was knowledgeable, friendly and just an amazing addition to our experience. Our food came hot and seasoned well. I will definitely be back.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 7 October 2024

   Justine, thank you for the fantastic review! We’re thrilled to hear Imani made your experience enjoyable and that you loved the food. We can’t wait to welcome you and your daughter back for another great visit!
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a time !!! After waiting about tens minutes despite being early. We were able to be seated together and our waiter was amazing, the food was delicious everyone enjoyed it and it was amazing bday!! Definitely will be back.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 1 October 2024

   Thanks for the fantastic review! We’re thrilled to hear you had a wonderful birthday celebration with us. It’s great that you enjoyed the food and service. We can’t wait to welcome you back for more memorable moments!
   

   Is this helpful?

   Report
6. B

   Brenda

   Washington DC

   1 review

   3.0

   1 review

   Dined on 3 August 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My sister and I went for the prime rib. The prime rib was chewy and bland. My baked potato was not cooked long enough. We ordered water with our drinks and they never showed up. The strawberry pizooki was very good and was the only highlight. Even the house margarita was bland. Just not what we were expecting at all. They did credit us for one dinner.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 5 August 2024

   Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

   Is this helpful?

   Report
7. AA

   AudreyA

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on 27 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Mike, was outstanding. Made a reservation and we were seated immediately. Great for a casual meal.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 29 July 2024

   We appreciate the review! Exceptional service is extremely important to us, so it's great to hear that you were so pleased.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined on 16 June 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Garlic bread was left off my meal. Other than that, it was fine.
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 17 June 2024

   Thank you for your review. We're glad you enjoyed your food and we look forward to serving you again!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined on 12 May 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had reservations for 5, got sat pretty quick, but waited 2 hours for our meal. 3 of the 2 steaks were over cooked and our waitress was not attentive. We've said we wouldn't go back the last 3 times we've been, but we keep going hoping it gets better. This will definitely be our last visit after this experience. I don't know if its poor management or lack of staff but it's terrible
   

   BJ's Restaurant & Brewhouse - FredericksburgResponded on 14 May 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fredericksburg restaurant.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Washington DC

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 12 May 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    my steak came out medium well when I ordered medium rare. The broccoli was cold. The two other people are dined with their food was all cold and we waited about 55 minutes from the salads to get our entrée. Our waitress took her order and we never saw her again. We had to ask other people for drink refills if they can remove her dirty dishes off the table, so there was a gentleman at the front that was seating people he was fantastic very friendly very nice. The female manager that came over. This was Mother's Day that we went and she was very friendly and apologetic, but it already ruined the experience.
    

    BJ's Restaurant & Brewhouse - FredericksburgResponded on 20 May 2024

    We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fredericksburg restaurant.
    

    Is this helpful?

    Report