BJ's Restaurant & Brewhouse - Lexington

Review summary

1. J

   Juliana

   Louisville1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I have been here a few times, and every time has been great. Although the service was good, the steaks my family and I had this time were flavorless and dry. When I told my waiter that my steak was not medium rare, they told me that it was, and thats the way THEY cook it. Since I did not want to cause trouble, I decided to just eat it without complaining. A ribeye, which was also tough and extremely bland, was consumed by someone in my party. I would rate it a 6.5 out of 10 overall.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded 1 day ago

   Hi Juliana, thanks for sharing your experience. We’re glad to hear you enjoyed the service but truly sorry to learn about the steaks. Your feedback is invaluable, and we’ll work on improving our cooking standards. We hope to provide a better experience during your next visit!
   

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2. OT

   OpenTable Diner

   Orlando4 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   The service was amazing. My food was not good at all. There were three others in my group and their food was fine.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded today

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. J

   Jonathan

   Unspecified1 review

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Handled our family reservation of 9 on a busy weekend expertly.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 3 March 2025

   Thanks for the kind words, Jonathan! We're glad to hear that our team managed your family reservation smoothly, even during a busy time. We appreciate your feedback and hope to serve you again soon!
   

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4. C

   Chaise

   Louisville1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Valentines Day with my husband. Great experience as always! This chain has never let me down!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 16 February 2025

   Thanks for the wonderful feedback, Chaise! We're thrilled to hear you and your husband had a great Valentine's Day experience with us. It's our goal to consistently deliver memorable moments, and we're glad to know we've met your expectations. Looking forward to welcoming you back soon!
   

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5. D

   Diana

   Unspecified1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal. The waiter was very friendly.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 12 February 2025

   Thank you, Diana! We're thrilled to hear you enjoyed your meal and that our waiter made a positive impact on your experience. We look forward to welcoming you back for another great dining experience soon!
   

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6. D

   David

   Louisville19 reviews

   5.0

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great from start to finish. We had a main server and an intern-- both were great. Food is always wonderful, well portioned and cooked to order!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 9 February 2025

   Thank you, David! We’re thrilled to hear you had a fantastic experience with our team and enjoyed your meal. Your feedback means a lot to us, and we can’t wait to welcome you back for another great visit!
   

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7. J

   Jason

   Charleston7 reviews

   5.0

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good variety of food and it wasn’t very busy, which was good
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 17 February 2025

   Thanks for the fantastic feedback, Jason! We're thrilled you enjoyed our diverse menu and appreciated the relaxed atmosphere. We hope to see you again soon for another great experience!
   

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8. D

   Dustin VIP

   Alabama1 review

   1.0

   Dined on 1 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we arrived they did not honor our reservation and we were told it would be at least 45 minutes. Our party of six included three small children and we ended up having to get fast food. Was there an apology? No, instead the girl at the stand said we “should have arrived earlier.” We were five minutes early for our reservation. Never again will we be back.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 3 February 2025

   Dustin, we're truly sorry to hear about your experience. This isn't the level of service we strive for, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we hope you'll reconsider giving us another chance in the future.
   

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9. B

   Bob VIP

   Louisville9 reviews

   4.0

   Dined on 28 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice selection of food and beverages. Clean and well staffed.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on 30 January 2025

   Thanks for the great feedback, Bob! We're glad you enjoyed our food and beverages, and we appreciate your recognition of our clean environment and attentive staff. We’re always striving for that 5-star experience, so we hope to see you again soon!
   

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10. J

    Jerrie VIP

    Louisville13 reviews

    5.0

    Dined on 25 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great and our server, Tammy, was the best!! Always enjoy going to BJ’s. Also, the Pizzokis are great!!
    

    BJ's Restaurant & Brewhouse - LexingtonResponded on 28 January 2025

    Thanks for the fantastic review, Jerrie! We're thrilled to hear you enjoyed the food and had a great experience with Tammy. Pizookie are definitely a favorite! We can’t wait to welcome you back for more delicious moments.
    

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