BJ's Restaurant & Brewhouse - Mission Valley

Review summary

1. E

   Elaine

   VIP

   San Diego

   21 reviews

   4.0

   21 reviews

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   When did it become ok for servers to bring the check before clearing the table and NOT asking if we want anything else? Didn't ask about coffee or dessert. Never came back to check on us once the food was delivered. Had to wait to be seat so they could "set up" our table and yet we had no salt or pepper. Took it from another table. I blame management for poor training or at the very least for letting this kind of service slide. And it's a shame since the food is good, great selection and delightful desserts (which would sell better if asked).
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 5 February 2025

   Elaine, thank you for sharing your feedback. We're glad you enjoyed the food and desserts! We apologize for the service issues you experienced and will address your concerns with our team to improve the dining experience. Your insights are invaluable as we strive to do better.
   

   Is this helpful?

2. J

   John

   San Diego

   10 reviews

   5.0

   10 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marissa was great. The food was really good and the $13 Meal Deal is a good value. The 8-yr-old birthday party next to us was really noisy for the first half hour. But after that it was fine.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 3 February 2025

   Thanks for the fantastic feedback, John! We're thrilled to hear you enjoyed the food and found great value in our Meal Deal. We appreciate your understanding about the birthday party and hope to see you again soon for another enjoyable experience!
   

   Is this helpful?

3. R

   Ruth

   San Diego

   9 reviews

   4.0

   9 reviews

   Dined on 6 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We had a party of 16 and they accommodated us well. Because we were a large group, service was good but pretty slow. We come here often to celebrate birthdays. Always good food.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 7 January 2025

   Thank you for the feedback, Ruth! We're glad to hear you enjoyed your celebration with us and appreciate your understanding regarding the service. We strive to make every visit special and look forward to welcoming you back for more birthday celebrations and delicious meals!
   

   Is this helpful?

4. T

   Tom

   VIP

   San Diego

   10 reviews

   5.0

   10 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress Laurianna did an excellent job!!! The food was very good.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 24 November 2024

   Thanks for the fantastic review, Tom! We’re thrilled to hear Laurianna provided excellent service and that you enjoyed the food. We appreciate your support and hope to welcome you back soon for another great experience!
   

   Is this helpful?

5. J

   Julie

   San Diego

   12 reviews

   4.0

   12 reviews

   Dined on 30 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food is always good. It was very busy and loud, but we expected that since we were watchful baseball and basketball. We had a new server who was very nice, but it took a very long time to get our food. Not ideal, but understandable due to how many people were there.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 31 October 2024

   Julie, thanks for your feedback! We're glad you enjoyed the food and appreciated our new server's efforts. We strive to provide a great experience even during busy times. Your understanding means a lot, and we hope to serve you more efficiently next time!
   

   Is this helpful?

6. G

   Gina

   San Diego

   1 review

   1.0

   1 review

   Dined on 30 October 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good. The waitress we had was pleasant and tried hard to keep a good service , but very hard. It was over crowded. Way too noisy. There were 4 of us in a booth and couldn’t hear each other. It was terrible!! Never will go back. I score this a F grade.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 10 November 2024

   Thank you for sharing your experience Gina. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

7. D

   Delila

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined on 21 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   first time here, the food was like bar food, nothing special. our pazookie was burnt. the service was good, our food was bland.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 22 October 2024

   Hi Delila. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

8. R

   Roland

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful time, service was excellent food was delicious.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 22 October 2024

   Thanks for the fantastic feedback, Roland! We're thrilled to hear you had a wonderful time and enjoyed our service and food. Your support means a lot to us, and we look forward to welcoming you back soon!
   

   Is this helpful?

9. C

   Carol

   San Diego

   24 reviews

   4.0

   24 reviews

   Dined on 7 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our server was great - attentive but not overly so. Usually the noise level is average, but I was not expecting a huge group of people shouting loudly at every home run the Padres made. Really made the whole experience not fantastic. Food was OK; tried something new (the Mediterranean "tacos"). While the flavors were good, the side "grains" dish was absolutely gross. Would not recommend. Husband had smothered chicken, which he enjoyed. Hadn't been to BJ's in a while and not sure I'll be visiting in person for another while.
   

   BJ's Restaurant & Brewhouse - Mission ValleyResponded on 8 October 2024

   Thanks for your feedback, Carol! We're glad you enjoyed the service and your husband’s meal. We apologize for the noise and the side dish not meeting your expectations. We appreciate your input and hope to create a better experience for you next time.
   

   Is this helpful?

10. J

    Janet

    VIP

    San Diego

    65 reviews

    5.0

    65 reviews

    Dined on 3 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server at the bar and at our table was amazing, they both did a wonderful job, specially our server, brought food quickly, gave us refills and was a great waiter
    

    BJ's Restaurant & Brewhouse - Mission ValleyResponded on 8 October 2024

    Janet, thank you for your fantastic review! We're thrilled to hear that our servers provided you with exceptional service and made your experience enjoyable. We appreciate your kind words and look forward to welcoming you back for more great moments!
    

    Is this helpful?