BJ's Restaurant & Brewhouse - Outlets at Orange

Review summary

1. K

   Kristen

   Orange County

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food came out cold, service was slow had to ask for my 2nd refill multiple times. Food items were missing.
   

   Is this helpful?

   Report
2. CK

   CrystalK

   Orange County

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food is always good. Got our food with no silverware. They dropped off the food and just walked away. Had to get up to ask for silverware. Getting a soda took forever since it came from the bar and the waitress had to wait. I go to this location often and have never had to wait for service like this time.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded 6 days ago

   Thanks for sharing your experience, Crystal. We're glad you enjoy our food, but we apologize for the service issues you faced. Your feedback is important, and we'll address this with the team to ensure a smoother experience next time. We appreciate your continued support!
   

   Is this helpful?

   Report
3. A

   Angelica

   Orange County

   3 reviews

   2.0

   3 reviews

   Dined on 9 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Forgot to bring drinks when asked. Took forever to get our food and to come take cash as payment.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 11 December 2024

   Thank you for bringing this to our attention, Angelica. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

   Is this helpful?

   Report
4. E

   Emma

   Phoenix

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was easy to make a reservation. We were immediately seated and our waitress was great and attentive. The food came quickly and was great!
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 3 December 2024

   Emma, we're thrilled to hear you had such a fantastic experience! Our team works hard to ensure everything runs smoothly, from reservations to service. Thanks for sharing your positive feedback—it truly means a lot to us! We can't wait to welcome you back soon.
   

   Is this helpful?

   Report
5. K

   Kelly

   Orange County

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation and we were seated right away. Then everything went downhill. We sat at our table for almost 20 minutes and none of the servers acknowledged us. Not even a hello. We watched the servers look completely confused at which table to deliver their food to. The management really needed to srep in and get the service team organized. They didn't during the time we were there. We wound up leaving after waiting for almost 20 minutes and went somewhere else.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 29 November 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Outlets at Orange restaurant.
   

   Is this helpful?

   Report
6. N

   Nick

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 27 November 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   3 plates had to be corrected. Once the plates were corrected, 2 out of the 3 were still not good. The steak was horrible. Waiter took a bit long for her to warm up / smile. The server was not people friendly. At first she seemed like she was having a bad day or we were bothering her to ask a question or to get us a drink etc.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 28 November 2024

   Nick, we appreciate your feedback and are sorry to hear about your experience. We strive for high standards in both food and service. Your comments will help us improve. We hope to provide a much better visit next time. Thank you for sharing your thoughts with us.
   

   Is this helpful?

   Report
7. C

   Cecilia

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Slow service. Took us 2.5 hours to just have dinner and dessert
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 25 November 2024

   Hi Cecilia, we appreciate your feedback and are sorry to hear about your experience. We strive for timely service, and it's clear we fell short during your visit. Your comments will help us improve, and we hope to provide a better experience next time. Thank you for sharing!
   

   Is this helpful?

   Report
8. S

   Shakey

   Orange County

   1 review

   2.0

   1 review

   Dined on 22 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Usually a great spot for me but must’ve went on a wrong day. Went this past Friday and waited almost 50minutes to receive our food. Had our drinks refilled twice only because I got up and asked for a refill. Server was nowhere to be found most of the time there. Food was still good but pizookies were severely undercooked and super doughy. Had to get new ones that were actually baked throughout. Overall experience was okay but nothing like my other experiences there. Always had the best services when I previous attended but like I said before , maybe just a bad day to go. 4/10
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 23 November 2024

   Thank you for sharing your experience Shakey. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
9. D

   Dennis

   Orange County

   21 reviews

   4.0

   21 reviews

   Dined on 14 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The $13 lunch items are quite the hit. The delicious salads, mini pizzas and dessert filled us up. It did take awhile to get our food during lunch time, so plan accordingly.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 16 November 2024

   Thanks for the feedback, Dennis! We're thrilled you enjoyed the lunch options. We appreciate your patience during busy times and are always working to improve service speed. Looking forward to seeing you again soon for another tasty meal!
   

   Is this helpful?

   Report
10. H

    Hannah

    Orange County

    9 reviews

    4.0

    9 reviews

    Dined on 9 November 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    I enjoyed going to BJs this weekend. It seemed we unfortunately came at a time when there weren't any amazing deals (on us!). The wedge salad isn't the best I've ever had. Pizookie slapped as always. Service was a little slow.
    

    BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on 12 November 2024

    Thanks for your feedback, Hannah! We're glad you enjoyed the Pizookie and appreciate your thoughts on the wedge salad and service. We strive to offer great deals and experiences, so we’ll work on improving. Hope to see you again soon for a better visit!
    

    Is this helpful?

    Report