BJ's Restaurant & Brewhouse - Polaris

Review summary

1. A

   Amanda

   Columbus

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations at 6:30pm Valentine’s Day weekend for a party of 6. We had another commitment at 8pm around the corner from the restaurant. Arrived before reservation time, seated around 6:40. Non-alcoholic drinks, appetizers, and food all ordered at the same time, before 7pm. Appetizers arrive before sodas. Surrounding tables sat after us receive their meals and desserts. 7:40 and we’re still on our first soda and the two appetizers. Waiter has stopped back twice to say “we got slammed with orders”. At this point we ask to cancel our orders, we no longer have time to eat before our next stop. The waiter stops back and says we can leave (without charge), and that the manager can come talk to us. The manager offered a recovery gift card for a future visit and apologized for the delays. Service has gone downhill at BJs for years, but this trip took the cake. I thought 90 minutes would’ve been enough to get some basic items (boneless wings, other fried foods, kids kraft Mac that comes from a bag….)
   

   BJ's Restaurant & Brewhouse - PolarisResponded today

   Amanda, we’re truly sorry to hear about your experience on Valentine’s Day. It’s disappointing to know we didn’t meet your expectations. We appreciate your feedback and are committed to improving our service. Thank you for giving us a chance to make it right with the gift card.
   

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2. CC

   CmColumbus

   Columbus

   10 reviews

   4.0

   10 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was delicious but definitely could have been hotter. Service was good.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 7 days ago

   Thanks for your feedback! We're glad you enjoyed the food and service. We’re always looking to improve, so we’ll make sure to address the temperature issue. We hope to see you again soon for an even better experience!
   

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3. C

   Cathy

   VIP

   Columbus

   15 reviews

   5.0

   15 reviews

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Quality food and service. Loud restaurant for business meetings.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 8 February 2025

   Thanks for the fantastic review, Cathy! We're thrilled you enjoyed the food and service. We appreciate your feedback on the noise level and will keep that in mind for the future. Looking forward to welcoming you back soon!
   

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4. G

   Gina

   Palm Springs

   33 reviews

   3.0

   33 reviews

   Dined on 3 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   food was average to poor service was good overall vale just ok
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 5 February 2025

   Thanks for sharing your thoughts, Gina. We appreciate your feedback on the food and are glad to hear you enjoyed the service. We're always looking to improve, so your insights are valuable to us. We hope to provide you with a better experience next time!
   

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5. B

   Bill

   VIP

   Columbus

   16 reviews

   3.0

   16 reviews

   Dined on 26 January 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Service was great and they took care of us, despite a server in training. She was great. But we had problems with what the kitchen sent out. Key item was my birthday daughter (who picked this place for pizookie), her wings came out pink and bloody inside, we asked the server if they could correct, nicely. When they came back they looked like the National Lampoons turkey, probably 15 min in an air fryer. At that point we were done, we’ve been to this place for a bunch of birthday dinners the kids love pizookies, but we were at the point that we felt like we couldn’t say anything more, we felt bad for the serving staff. I almost asked for the kitchen manager but my daughter asked for me not to do that, her birthday.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 28 January 2025

   Bill, thank you for sharing your experience. We're glad to hear that our service team took good care of you. We're truly sorry about the issues with your meal, especially on such a special occasion. Your feedback is invaluable, and we’ll address it with our kitchen team to improve.
   

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6. M

   Mackenzie

   Columbus

   1 review

   1.0

   1 review

   Dined on 19 January 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   I made a reservation a week prior. The restaurant was no prepared for us and we were not seated until 45 minutes after our reservation. Service was extremely slow. Half of the entrees were delivered and the other half were not delivered for over 30 minutes after. The timing was way off. So the half that got their food tried to wait a bit expecting the rest of the food to come out soon after. When it did not, they began to eat but at that point their food had cooled off. When the second half of the food did arrive over 30 minutes later it was stone cold. Unappetizing. Very disappointing experience considering we went for my boyfriend’s birthday. When they brought his birthday Pizookie it was over baked and in a to go container- not even the cast iron skillet that is expected. Will not be going back. Awful experience.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 23 January 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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7. L

   Lloyd

   Columbus

   2 reviews

   4.0

   2 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had to wait on a table 30-40 minutes despite having a reservation, the place was very busy, however. They were out of some entrée items, the pork chops and prime rib. One party member's entrée wasn't prepared correctly. I was at the other end of the table, so I couldn't hear what the issue was. The server was great, I think her name was Ava. There was a discrepancy with the bill with the guy whose entrée wasn't prepared right, but Ava got it fixed immediately.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 21 January 2025

   Thanks for your feedback, Lloyd! We appreciate your understanding during a busy time and are glad to hear Ava provided great service. We’re sorry about the wait and the entrée issues, and we’ll work on improving our communication and kitchen efficiency. Your experience helps us grow!
   

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8. OT

   OpenTable Diner

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined on 18 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The had a bunch of empty tables but they were on a lengthy wait. We were seated in the back and our server was good, he did the best he could. He had a party of 15 or more at one table plus several other tables. He was way over capacity. The food was ok at best. I got the spicy peanut noodles. The vegetables in it was extremely overcooked, mushy. Not impressed. My husband liked his burger. The food is overpriced and not the quality you would except. We were disappointed.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 21 January 2025

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. J

   Julie

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 6 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   No issues with the reservation process, and we were seated right away. Of course the restaurant did not have a lot of customers due to the inclement weather. Our waiter was nice and attentive and everybody's food order was correct. I will say I got the cinnamon roll Pazuki to take home and it was terrible! The outside was crunchy and the rest was hard as a rock with a weird aftertaste. You could look at it and see that it had been burnt. Waste of $9 that went in the trash can
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 8 January 2025

   Thank you for your feedback, Julie! We're thrilled to hear you had a smooth reservation and enjoyed attentive service. We're sorry the cinnamon roll Pizookie didn’t meet expectations. Your comments help us improve, and we’ll address this with our kitchen team. We appreciate your support!
   

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10. R

    Richard

    Columbus

    22 reviews

    3.0

    22 reviews

    Dined on 1 January 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    We made reservations at the last minute for NYE. Seated promptly, and server greeted us. Overall, everything was good but not great. Food was tasty, but warm (not hot). Our expectations were not high but they were met.
    

    BJ's Restaurant & Brewhouse - PolarisResponded on 2 January 2025

    Thank you for sharing your experience Richard. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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