BJ's Restaurant & Brewhouse - Polaris

Review summary

1. M

   Mackenzie

   Columbus

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   I made a reservation a week prior. The restaurant was no prepared for us and we were not seated until 45 minutes after our reservation. Service was extremely slow. Half of the entrees were delivered and the other half were not delivered for over 30 minutes after. The timing was way off. So the half that got their food tried to wait a bit expecting the rest of the food to come out soon after. When it did not, they began to eat but at that point their food had cooled off. When the second half of the food did arrive over 30 minutes later it was stone cold. Unappetizing. Very disappointing experience considering we went for my boyfriend’s birthday. When they brought his birthday Pizookie it was over baked and in a to go container- not even the cast iron skillet that is expected. Will not be going back. Awful experience.
   

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2. L

   Lloyd

   Columbus

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had to wait on a table 30-40 minutes despite having a reservation, the place was very busy, however. They were out of some entrée items, the pork chops and prime rib. One party member's entrée wasn't prepared correctly. I was at the other end of the table, so I couldn't hear what the issue was. The server was great, I think her name was Ava. There was a discrepancy with the bill with the guy whose entrée wasn't prepared right, but Ava got it fixed immediately.
   

   BJ's Restaurant & Brewhouse - PolarisResponded today

   Thanks for your feedback, Lloyd! We appreciate your understanding during a busy time and are glad to hear Ava provided great service. We’re sorry about the wait and the entrée issues, and we’ll work on improving our communication and kitchen efficiency. Your experience helps us grow!
   

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3. OT

   OpenTable Diner

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The had a bunch of empty tables but they were on a lengthy wait. We were seated in the back and our server was good, he did the best he could. He had a party of 15 or more at one table plus several other tables. He was way over capacity. The food was ok at best. I got the spicy peanut noodles. The vegetables in it was extremely overcooked, mushy. Not impressed. My husband liked his burger. The food is overpriced and not the quality you would except. We were disappointed.
   

   BJ's Restaurant & Brewhouse - PolarisResponded today

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. J

   Julie

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 6 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   No issues with the reservation process, and we were seated right away. Of course the restaurant did not have a lot of customers due to the inclement weather. Our waiter was nice and attentive and everybody's food order was correct. I will say I got the cinnamon roll Pazuki to take home and it was terrible! The outside was crunchy and the rest was hard as a rock with a weird aftertaste. You could look at it and see that it had been burnt. Waste of $9 that went in the trash can
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 8 January 2025

   Thank you for your feedback, Julie! We're thrilled to hear you had a smooth reservation and enjoyed attentive service. We're sorry the cinnamon roll Pizookie didn’t meet expectations. Your comments help us improve, and we’ll address this with our kitchen team. We appreciate your support!
   

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5. R

   Richard

   Columbus

   22 reviews

   3.0

   22 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We made reservations at the last minute for NYE. Seated promptly, and server greeted us. Overall, everything was good but not great. Food was tasty, but warm (not hot). Our expectations were not high but they were met.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 2 January 2025

   Thank you for sharing your experience Richard. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. E

   Elizabeth

   Columbus

   9 reviews

   5.0

   9 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met a friend for dinner and a movie on NYE. Had a great time! We tried the frosty lucky ducky drink because it was so cute and wanted to take the tubs home. Super tasty!
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 7 January 2025

   Thanks for the fantastic review, Elizabeth! We're thrilled to hear you enjoyed your NYE dinner and movie experience. The frosty lucky ducky drink is definitely a crowd favorite! We appreciate your support and hope to see you again soon for more fun moments.
   

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7. L

   Lori

   Columbus

   1 review

   2.0

   1 review

   Dined on 31 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   We were really disappointed. Our food was cold. We ordered soup and never got it.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 3 January 2025

   Lori, we’re sorry to hear about your experience. It’s disappointing to learn that your food was cold and that the soup was missed. Your feedback is valuable, and we’re committed to improving our service. Thank you for bringing this to our attention.
   

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8. K

   Kirk

   VIP

   Columbus

   8 reviews

   5.0

   8 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Server was phenomenal, especially working on New Yrs Eve! Great server!
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 3 January 2025

   Thanks for the awesome feedback, Kirk! We're thrilled to hear that our server made your New Year's Eve special. We appreciate your support and hope to see you again soon for more great experiences!
   

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9. C

   Christa

   Columbus

   1 review

   1.0

   1 review

   Dined on 24 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Christmas Eve was disappointing to say the least. They were understaffed and the kitchen just couldn’t get it right.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 31 December 2024

   Hi Christa. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. K

    Karen

    Columbus

    1 review

    3.0

    1 review

    Dined on 24 December 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Waitress was great. Food took a long to get and wasn’t very good
    

    BJ's Restaurant & Brewhouse - PolarisResponded on 29 December 2024

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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