BJ's Restaurant & Brewhouse - Reno

Review summary

1. OT

   OpenTable Diner

   Tahoe

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice Valentine’s dinner, promptly seated with our reservation. Very crowded. Food was great with a little longer than anticipated delivery, but the place was packed for Valentine’s Day. Our server, Marianna, was terrific!
   

   BJ's Restaurant & Brewhouse - RenoResponded 1 day ago

   Thank you for your wonderful review! We're thrilled to hear you enjoyed your Valentine's dinner and that Marianna provided excellent service. We appreciate your understanding during the busy evening and look forward to welcoming you back for another great experience!
   

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2. J

   Jill

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The meal and service were great. Food came out quickly.
   

   BJ's Restaurant & Brewhouse - RenoResponded 3 days ago

   Thank you, Jill! We're thrilled to hear you enjoyed your meal and the quick service. Our team works hard to ensure a great experience, and your feedback means a lot to us. Hope to see you again soon!
   

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3. A

   Arron

   Tahoe

   1 review

   5.0

   1 review

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I dont like writing these. Was the stars not enough?
   

   BJ's Restaurant & Brewhouse - RenoResponded on 5 February 2025

   We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!
   

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4. L

   Linda

   Las Vegas

   4 reviews

   4.0

   4 reviews

   Dined on 3 February 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   We love the prime rib special. Our waiter forgot a few things but food was great.
   

   BJ's Restaurant & Brewhouse - RenoResponded on 5 February 2025

   Thanks for your feedback, Linda! We're thrilled to hear you enjoyed the prime rib special. We appreciate your understanding regarding the waiter's oversight and will work on improving our service. Looking forward to welcoming you back for another delicious meal!
   

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5. A

   Amanda

   Tahoe

   2 reviews

   1.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a terrible experience last weekend at BJ's and gave them another chance this week. Even with a reservation it was 10+ minutes to get seated. When we were seated drink orders were taken quickly but drinks weren't delivered quickly and were NEVER refilled. A single appetizer took 45+ minutes and only arrived after we asked for the second time. It was an additional 30 minutes before dinner arrived. Dinner was cold and had obviously been sitting for a while. The server promptly delivered the check with the food. Charging us was the only thing the restaurant seemed to do with speed or efficiency. Very disappointed again. Definitely learned the lesson not to expect BJ's to redeem themselves.
   

   BJ's Restaurant & Brewhouse - RenoResponded on 2 February 2025

   Thank you for sharing your experience Amanda. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve never been disappointed: it’s a very good restaurant in my opinion. So, ⭐️⭐️⭐️⭐️⭐️
   

   BJ's Restaurant & Brewhouse - RenoResponded on 31 January 2025

   Thank you! We’re thrilled to hear you’ve consistently enjoyed your experiences with us. Your feedback means a lot to our team, and we can’t wait to welcome you back for another great meal!
   

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7. A

   Amanda

   Tahoe

   2 reviews

   3.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   We waited an hour for appetizers and the manger brought them over cold. We never even ordered a main course item. We ended up late to our movie waiting so long.
   

   BJ's Restaurant & Brewhouse - RenoResponded on 28 January 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Reno restaurant. Allow us a few days to get back to you. Thank you.
   

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8. L

   Lori

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We chose BJ's for our informal company Christmas dinner. Our server was great and our food delicious.
   

   BJ's Restaurant & Brewhouse - RenoResponded on 26 December 2024

   Thanks for the fantastic review, Lori! We're thrilled to hear you enjoyed your company Christmas dinner with us. Our team works hard to provide great service and delicious meals. We hope to see you again for your next gathering!
   

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9. L

   Lauren

   Tahoe

   1 review

   4.0

   1 review

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was great, very attentive. Food was good, service was a little slow but overall a good experience.
   

   BJ's Restaurant & Brewhouse - RenoResponded on 27 December 2024

   Thanks for the feedback, Lauren! We're thrilled to hear you enjoyed your meal and found our waiter attentive. We appreciate your patience with the service and are always working to improve. Hope to see you again soon for an even better experience!
   

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10. K

    Kacie

    Greensboro

    2 reviews

    2.0

    2 reviews

    Dined on 8 December 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Our table was not ready when we arrived, it took 20mins to get water. We immediately ordered once we got our waters, and it took at least 45mins to get food. Our server was not refilling any beverages and was nowhere to be found the majority of the time. We will try the sparks location next time.
    

    BJ's Restaurant & Brewhouse - RenoResponded on 10 December 2024

    Kacie, we’re sorry to hear about your experience and appreciate your feedback. It’s important to us that every visit is enjoyable, and we’re working on improving our service. We hope you’ll give us another chance to make it right. Thank you for sharing your thoughts!
    

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