BJ's Restaurant & Brewhouse - Shenandoah

Review summary

1. J

   John

   Houston

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   So I made a reservation, but still had to wait 20 minutes for a table even tho there was open tables throughout the restaurant, service was super slow, drinks were melted, other families came in after us and left before us. Very disappointing experience.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded 2 days ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. L

   Li

   VIP

   Berkshire

   14 reviews

   5.0

   14 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My go to favourite : yummy slow roasted sirloin and baby back ribs!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 26 November 2024

   We're thrilled to hear that our slow-roasted sirloin and baby back ribs are your favorites! Your support means so much to us. We can’t wait to serve you again soon!
   

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3. L

   Li

   VIP

   Berkshire

   14 reviews

   5.0

   14 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for perfectly cooked steak and great beer. Will continuously go back!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 18 November 2024

   We’re thrilled to hear you enjoyed the perfectly cooked steak and our great beer! Your support means a lot to us, and we can’t wait to welcome you back for more delicious moments. Cheers to many more visits!
   

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4. C

   Corey

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress was phenomenal, kept drinks full and Wes very kind. Didn’t remember her name, but back room, table of 8. Very good experience
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 14 November 2024

   Corey, thank you for the fantastic feedback! We're thrilled to hear you had such a great experience with our team. We'll be sure to acknowledge our phenomenal waitress for her excellent service. Looking forward to welcoming you back for more memorable moments!
   

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5. M

   Melissa

   VIP

   Houston

   8 reviews

   1.0

   8 reviews

   Dined on 8 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our waiter was not good! I hate complaining about a waiter. I know they have their bad days. Though he never apologized for anything he did or did not do. At one point my husband had asked the hostess for ketchup because our waiter seemed like he was plaguing us. He would look right at us; acknowledged us. Then walked from one side of the kitchen to the other all around! I believe everyone at our table was done before I even started my cold dinner. The hostess told my husband that our waiter would get to it when he could! Did I tell you we were the only table in the restaurant! I hope it’s a long time before anyone suggests we go back here; or at least to this location! We have had this waiter before. I was shocked he was still here. So, he must only have bad days when we come in!!!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 24 October 2024

   Thanks for this feedback, Melissa. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Shenandoah restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

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6. K

   Kelli

   Houston

   6 reviews

   3.0

   6 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The menu has lots of choices. My food was cold but good. They were out of several steaks at 6:30 on a Saturday.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 7 October 2024

   Kelli, thanks for sharing your thoughts! We’re glad you enjoyed the food, but we apologize for the temperature and the limited steak options. Your feedback helps us improve, and we’re committed to ensuring a better experience next time. We hope to see you again soon!
   

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7. P

   Paul

   Houston

   6 reviews

   2.0

   6 reviews

   Dined on 6 September 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   They need to staff up for Conroe ISD football games. Took over an hour to just get burgers and fries.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 8 September 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. M

   Mindy

   Houston

   18 reviews

   5.0

   18 reviews

   Dined on 25 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Roman was an excellent server. We came in for the prime rib special. We had made reservations and we were really looking forward to that. They were sold out. That was disappointing. We were happy with our selections. Roman was just outstanding. We would ask for him again at our next visit
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 28 August 2024

   Mindy, thanks for the wonderful feedback! We're thrilled to hear you enjoyed your experience with Roman, even though the prime rib special was sold out. We appreciate your understanding and look forward to welcoming you back for another great meal soon!
   

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9. AR

   AllenR

   VIP

   Denver

   44 reviews

   3.0

   44 reviews

   Dined on 26 July 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   This place has such potential to be great. Super inconsistent on quality of food from day to day. One day great, 2 days later it's not even good. I hope management really starts doing a better job in training in the super slow service and consistancy of food. Usually 12 min on average for a beer after ordering. Yesterday cold and hard pizza and pizookies. Tomorrow may be great? Who knows!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on 28 July 2024

   We are sorry to read your recent experience with us was not up to par, Allen. We will work with our team to make sure this does not happen again.
   

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10. JR

    JReviews

    Houston

    4 reviews

    3.0

    4 reviews

    Dined on 26 July 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Service was excellent, but unfortunately the food was not very good. There were 5 of us, and none of us enjoyed any of our meals. The only thing we liked were the Pizzookies we ordered.
    

    BJ's Restaurant & Brewhouse - ShenandoahResponded on 27 July 2024

    Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

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