BJ's Restaurant & Brewhouse - Southcenter Mall

Review summary

1. R

   ROBERT

   Seattle

   21 reviews

   vip
   5.0

   21 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiter Brian K was awesome. Always on top of things and pro-active. Appreciated his great service. And love the weekday $13 specials (the Strawberry Fields Salad with Chicken and Chicken Parmigiana are especially delicious) that include a personal Pizookie! Why go anywhere else for lunch?
   

   • 

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 2 November 2024

   Robert, we’re thrilled to hear about your fantastic experience with Brian! Our weekday specials are a favorite, and we’re glad you enjoyed the Strawberry Fields Salad and Chicken Parmigiana. Thanks for your kind words—can’t wait to welcome you back for more delicious lunches!
   

   Is this helpful?

   Report
2. C

   Corey

   Seattle

   9 reviews

   3.0

   9 reviews

   Dined on 27 September 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Put us at the worst table in the house empty restaurant and we sat next to the bathroom. The service was ok, nothing special. Ordered bread bowl of soup came out in a bowl. Asked for lemons for the water 3 times and it came out after the second attempt at serving the soup. Soup was not hot. We finished eating and servers and managers just walked by our table with the dishes piled high. Just average at best. I’ve had the same experience before at this BJ’s so I do t set the bar very high on expectations, but it’s amazing how they can find a way. Right before dessert they dimmed the restaurant lights our table was the only one that did not have a dimmable bulb so our table flickered like a strobe light. A table full of managers sat in a booth next to us and gave us no mind to the experience.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 30 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Southcenter Mall restaurant.
   

   Is this helpful?

   Report
3. J

   Jeanette

   Seattle

   1 review

   5.0

   1 review

   Dined on 22 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was so impressed how easy it was to make a reservation. And I was really impressed when they called me the day of my reservation to confirm the reservation for 11 people and asked did I need any thing special like a booster seat ect. I would definitely go back.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 23 September 2024

   Thanks for your kind words, Jeanette! We’re thrilled to hear you found the reservation process easy and appreciated our confirmation call. It’s our goal to ensure every detail is perfect for your experience. We can’t wait to welcome you and your group back soon!
   

   Is this helpful?

   Report
4. J

   Jennifer

   Seattle

   1 review

   1.0

   1 review

   Dined on 25 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Sunday lunch at 1130, the dining room was almost empty but we still had to get up multiple times to get our own drink refills. Servers and other staff noted to be chatting with each other at the bar. Served ranch with my 11 year old son's chicken strips, the ranch spilled on to them and when he complained he was told to deal with it until I spoke up and noted he is allergic to dairy. He was told his replacement strips would be right out but he waited for over 10 minutes until the server came back and noticed he still did not have his meal. My boneless wings were lukewarm and the pizza was almost 75% crust. I normally meet people here as a halfway point between where I live and Seattle. I will be choosing elsewhere going forward.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 28 August 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Southcenter Mall restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   Is this helpful?

   Report
5. AO

   AbbeyO

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined on 29 July 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was very slow and the dishes that we ordered were incorrect when they were served to our table.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 1 August 2024

   We are sorry to read your recent experience with us was not up to par, Abbey. We will work with our team to make sure this does not happen again.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Seattle

   1 review

   3.0

   1 review

   Dined on 6 July 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   We Were seated right away, service was slow for the restaurant being somewhat empty. Our waitress wasn’t overly friendly, she seemed irritated to be there in general. There were things that were out in the kitchen and the bar, as well as items listed the online menu that were no longer offered. Mediocre experience
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 8 July 2024

   Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Seattle

   5 reviews

   5.0

   5 reviews

   Dined on 6 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our server was great, attentive and prompt. The food was a great variety for our diverse palates. Not bad for a big chain restaurant
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 8 July 2024

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Seattle

   1 review

   2.0

   1 review

   Dined on 26 June 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Making reservations and getting seated was easy. However we waited an extremely long time for our appetizers to come out. We had small children who were hungry and getting antsy. Mozzarella sticks finally came out but were cold and the cheese was hard. Then it took another rediculous amount of time to get our main courses. And once again another 25 minute wait to get our desserts. The restaurant was not busy at all and there was no excuse for the excruciating delay in receiving our food.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 27 June 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
9. C

   Chucky

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on 26 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience today. Food was very tasty backed up with good service.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on 27 June 2024

   Thank you for this kind review, Chucky. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Is this helpful?

   Report
10. NL

    NatalieL

    Seattle

    2 reviews

    5.0

    2 reviews

    Dined on 22 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server, Natalie, was very kind and helpful. The food was great and it came quickly after our order was put in.
    

    BJ's Restaurant & Brewhouse - Southcenter MallResponded on 25 June 2024

    Hey Natalie! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

    Is this helpful?

    Report